The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
Company replied
Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
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See what reviewers are saying
This Branch done an excellent professional job replacing my windscreen. Communication was first class. Very happy with the work carried out. Well recommended.
Company replied
Staff were extremely informative friendly and kept updated about what he's was doing Lovely guy
Company replied
Very welcoming gentleman, my car was taken straight into the workshop. We were told the replacement could take up to 4 hours depending on the car's computer and how the sensors reacted to the new wind... See more
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Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
394 reviews
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Man than dealt with us was so pleasant…
Man than dealt with us was so pleasant at Carlisle
January 10, 2026
Reply from National Windscreens - Carlisle
We're so glad you had a pleasant experience at Carlisle. Thank you for sharing your positive feedback with us; we appreciate it.
Great service from the Carlisle branch.
Service from the Carlisle branch was excellent. It’s my second time in 2 years there. Very helpful, and the windscreen fitted is excellent.
A small point, but I was a bit annoyed that NW made me pay the excess prior to fitting. I do not think that is how it should work??
January 12, 2026
Reply from National Windscreens - Carlisle
We're happy to hear that you found the service at the Carlisle branch excellent and the windscreen fitted to be of excellent quality. We appreciate your feedback regarding the excess payment and will review our process. Thank you.
Excellent communication
Excellent communication. Very prompt service. Work done at home. Very nice chap worked very hard job done quickly. Would definitely recommend.
Also able to book by speaking to a person rather than online.
January 10, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We're happy to hear that our communication was excellent and the service was prompt. It's great to know the work was completed quickly at your home and you were able to book by phone. Thank you for recommending our services!
Quick service and friendly staff
January 9, 2026
Reply from National Windscreens - Carlisle
We appreciate you sharing! We are so happy you were pleased with our quick service and friendly staff. Thank you!
Lovely Staff
Lovely Staff, No fuss. Windscreen fitted on day of delivery. And timescale was reasonably set. Collected it on the day and no problems whatsoever. Job well done! 👍
December 6, 2025
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We're happy to hear that our staff were lovely and the windscreen was fitted without any fuss on the day of delivery. We're glad you were satisfied with the timescale and the job.
Very well organized
Very well organized, professional and helpful staff, from my initial telephone contact to the work done by the Fitter at the workshop.
December 4, 2025
Reply from National Windscreens - Carlisle
We appreciate you taking the time to leave us a review. We're happy to hear that you found our staff professional and helpful, and that the work was well-organized.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Replacement Windscreen
Notified me prior to their arrival. Polite and professional. Informed when completed. Good job, thank you.
December 4, 2025
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
We're so glad you are pleased with our work. Thank you for letting us know about your positive experience!
Brilliant member of staff very helpful…
Brilliant member of staff very helpful appointment time spot on and all done within said time perfect end to a challenging situation
November 10, 2025
Reply from National Windscreens - Carlisle
We appreciate you taking the time to leave us a review. We're happy to hear that our staff member was helpful and that the appointment was on time and efficient, providing a perfect end to your challenging situation.
Reply from National Windscreens - Carlisle
We are happy to hear that you had a positive experience with our team! Thank you for your kind words and for taking the time to share your feedback.
Really good great lads job done really…
Really good great lads job done really and even got a little valet as well 😁👍👍
November 5, 2025
Reply from National Windscreens - Carlisle
We're happy to hear that you had a really good experience with our team! We appreciate your positive feedback and are so glad you enjoyed the valet.
The fitter was excellent .…
The fitter was excellent and the job done in a timely manner.
My only problem was trying to find out when my actual appt time was . Told would get an e mail but mothing arrived.
November 3, 2025
Reply from National Windscreens - Carlisle
We're glad the fitter was excellent and the work completed quickly. We apologize for the trouble you had confirming your appointment time. We'll review our email system to prevent this issue from happening again.
Great communication
Great communication. Friendly staff. A very positive experience.
October 31, 2025
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We're so glad to hear that you found our staff friendly and that you had a very positive experience with great communication.
Good replacement of the damaged…
Good replacement of the damaged Windscreen.
Only problems were feed for WASHERS was trapped
so no water could flow through to the washers. Spray
bar holding the washer was replaced without any of the retaining clips. Problems corrected with a return visit to CARLISLE NATIONAL WINDSCREENS
October 24, 2025
Reply from National Windscreens - Carlisle
We appreciate your feedback and are glad the windscreen replacement was good. We're sorry the washer feed was trapped and the spray bar lacked retaining clips, requiring a return visit. We'll review this to improve our service.
Reply from National Windscreens - Carlisle
We're so happy to hear that the team provided such helpful service and did great work for you. Thanks for your positive feedback!
Good job didn’t take long
October 19, 2025
Reply from National Windscreens - Carlisle
We're glad you had a quick and positive experience. Thank you for your feedback; we appreciate it a lot.
it was very straight forward to book…
it was very straight forward to book and done a great job also got my car back quicker than expected
October 15, 2025
Reply from National Windscreens - Carlisle
We're happy to hear that the booking process was straightforward and the service met your expectations. We appreciate your positive feedback and are glad you got your car back promptly!
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We're so glad booking was easy, the service was fast, and the communication was good.
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