Well he turned up as the booking said. No worries full of confidence and just got on with job. Brilliant job done with no problems. Car was as clean as it was before he started. Just left the car th... See more
Company replied
Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
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See what reviewers are saying
Plenty of correspondence regarding the windscreen replacement job, appointment time, etc. kept me very well informed. The technician on the day was very professional and informative as well, took care... See more
Company replied
The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
Company replied
He was kind very polite and took care when replacing windscreen so not to damage anything else I n vehicle
Company replied
Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
403 reviews
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Reply from National Windscreens - Carlisle
We appreciate your feedback! We are so happy to hear that you were pleased with our efficient, clean, quality service.
A friendly helpful fast service carried…
A friendly helpful fast service carried out with a smile despite the weather
February 10, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We are so happy to hear you received friendly, helpful, and fast service, even despite the weather.
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We are so happy to hear that the service was super quick and exceeded your expectations.
very profesional
February 24, 2026
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
We appreciate you sharing that our service was excellent and our staff were friendly and competent! We are so happy you were pleased with us.
efficient and polite
booking easy, done on time and good advice re the care of the windscreen for the next few days
February 11, 2026
Reply from National Windscreens - Carlisle
We appreciate you taking the time to leave us a review. We're happy to hear that the booking was easy, the job was completed on time, and you received helpful advice.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I travelled 72 mile round trip to have…
I travelled 72 mile round trip to have my windscreen fitted and a day off work the windscreen is all blurry and not fit for purpose it’s got to go back in for another fit which means another day off work and another 72 miles
January 28, 2026
Reply from National Windscreens - Carlisle
We regret the inconvenience caused by the blurry windscreen and the need for a refitting. We appreciate your feedback and the distance you traveled. We'll review our processes to prevent this issue from happening again.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Man than dealt with us was so pleasant…
Man than dealt with us was so pleasant at Carlisle
January 10, 2026
Reply from National Windscreens - Carlisle
We're so glad you had a pleasant experience at Carlisle. Thank you for sharing your positive feedback with us; we appreciate it.
Great service from the Carlisle branch.
Service from the Carlisle branch was excellent. It’s my second time in 2 years there. Very helpful, and the windscreen fitted is excellent.
A small point, but I was a bit annoyed that NW made me pay the excess prior to fitting. I do not think that is how it should work??
January 12, 2026
Reply from National Windscreens - Carlisle
We're happy to hear that you found the service at the Carlisle branch excellent and the windscreen fitted to be of excellent quality. We appreciate your feedback regarding the excess payment and will review our process. Thank you.
Excellent communication
Excellent communication. Very prompt service. Work done at home. Very nice chap worked very hard job done quickly. Would definitely recommend.
Also able to book by speaking to a person rather than online.
January 10, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We're happy to hear that our communication was excellent and the service was prompt. It's great to know the work was completed quickly at your home and you were able to book by phone. Thank you for recommending our services!
Quick service and friendly staff
January 9, 2026
Reply from National Windscreens - Carlisle
We appreciate you sharing! We are so happy you were pleased with our quick service and friendly staff. Thank you!
Lovely Staff
Lovely Staff, No fuss. Windscreen fitted on day of delivery. And timescale was reasonably set. Collected it on the day and no problems whatsoever. Job well done! 👍
December 6, 2025
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We're happy to hear that our staff were lovely and the windscreen was fitted without any fuss on the day of delivery. We're glad you were satisfied with the timescale and the job.
Very well organized
Very well organized, professional and helpful staff, from my initial telephone contact to the work done by the Fitter at the workshop.
December 4, 2025
Reply from National Windscreens - Carlisle
We appreciate you taking the time to leave us a review. We're happy to hear that you found our staff professional and helpful, and that the work was well-organized.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Replacement Windscreen
Notified me prior to their arrival. Polite and professional. Informed when completed. Good job, thank you.
December 4, 2025
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
We're so glad you are pleased with our work. Thank you for letting us know about your positive experience!
Brilliant member of staff very helpful…
Brilliant member of staff very helpful appointment time spot on and all done within said time perfect end to a challenging situation
November 10, 2025
Reply from National Windscreens - Carlisle
We appreciate you taking the time to leave us a review. We're happy to hear that our staff member was helpful and that the appointment was on time and efficient, providing a perfect end to your challenging situation.
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