The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
Company replied
Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
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See what reviewers are saying
This Branch done an excellent professional job replacing my windscreen. Communication was first class. Very happy with the work carried out. Well recommended.
Company replied
Staff were extremely informative friendly and kept updated about what he's was doing Lovely guy
Company replied
Very welcoming gentleman, my car was taken straight into the workshop. We were told the replacement could take up to 4 hours depending on the car's computer and how the sensors reacted to the new wind... See more
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Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
394 reviews
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Friendly informative welcome
Friendly informative welcome. Quickly done, in the time they said they would. Interior of car left clean and tidy.
April 7, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback. We're so happy to learn that you received a friendly, informative welcome, the work was quickly completed, and your car was left clean.
Very Disappointed
When the chap turned up he did say the chip repair wouldn’t be perfect, however he didn’t say that there would be absolutely no improvement in it cosmetically. I’ve had chip repairs before ( with auto glass) and they have looked like brand new.
April 2, 2026
Reply from National Windscreens - Carlisle
We appreciate your feedback and are sorry the repair did not meet your expectations. We aim to provide the best service possible, and we'll review your comments to see how we can improve our service.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
We appreciate you sharing that our service was fast and efficient! We are so happy you were pleased with our team's excellent job.
Reply from National Windscreens - Carlisle
Thank you for your positive feedback!
Insurance replacement
The booking process was very straightforward and the quality of work was excellent.
March 25, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We're so happy to learn that the booking process was straightforward and that you received excellent quality work.
Wasted Jourbey and Unfastened Bonnet…
I travelled to Carlisle from Kendal (a 2 hour round trip) only to be told on arrival at 8am in the morning that my replacement windscreen hadn't arrive meaning a wasted journey. I then had to repeat the journey the following week, once the new windscreen had arrived.
It seems to me that the management at the Carlise branch should have contacted me the afternoon before my first (wasted) trip to let me know the windscreen hadn't arrived, rather than waiting until I got there on the day of the booking.
Although I received £50 compensation this didn't really cover the inconvenience and extra time involved in making 2 separate journeys totalling over 4 hours of driving time.
In addition on the day the new windscreen was fitted, I noticed on starting to travel south down the M6 that the car's bonnet hadn't been closed properly and I had to pull off the motorway exit to fasten it properly.
Altogether, I was unhappy with the level of service I received.
March 25, 2026
Reply from National Windscreens - Carlisle
We appreciate you bringing this to our attention. We regret that the delayed windscreen and the bonnet issue caused you such inconvenience. We'll review what happened to prevent similar situations. Thank you for your feedback.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen repair at my home
Very efficient from arrangement of repair date, to keeping me informed regarding estimated arrival time on the date and carrying out repair. Everyone involved was very polite throughout the process.
March 6, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback. We're happy to hear that you found us efficient, from arranging the repair date to keeping you informed and carrying out the repair. We're also glad everyone was polite.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The reception was friendly and helpful.
The reception was friendly and helpful.
I was made to feel comfortable and valued as a customer.
March 10, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We're so happy to learn that you found the reception friendly and helpful and that you felt valued as a customer.
Reply from National Windscreens - Carlisle
We appreciate your feedback! We are so happy to hear that you were pleased with our efficient, clean, quality service.
A friendly helpful fast service carried…
A friendly helpful fast service carried out with a smile despite the weather
February 10, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We are so happy to hear you received friendly, helpful, and fast service, even despite the weather.
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We are so happy to hear that the service was super quick and exceeded your expectations.
very profesional
February 24, 2026
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
We appreciate you sharing that our service was excellent and our staff were friendly and competent! We are so happy you were pleased with us.
efficient and polite
booking easy, done on time and good advice re the care of the windscreen for the next few days
February 11, 2026
Reply from National Windscreens - Carlisle
We appreciate you taking the time to leave us a review. We're happy to hear that the booking was easy, the job was completed on time, and you received helpful advice.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I travelled 72 mile round trip to have…
I travelled 72 mile round trip to have my windscreen fitted and a day off work the windscreen is all blurry and not fit for purpose it’s got to go back in for another fit which means another day off work and another 72 miles
January 28, 2026
Reply from National Windscreens - Carlisle
We regret the inconvenience caused by the blurry windscreen and the need for a refitting. We appreciate your feedback and the distance you traveled. We'll review our processes to prevent this issue from happening again.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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