Well he turned up as the booking said. No worries full of confidence and just got on with job. Brilliant job done with no problems. Car was as clean as it was before he started. Just left the car th... See more
Company replied
Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
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See what reviewers are saying
Plenty of correspondence regarding the windscreen replacement job, appointment time, etc. kept me very well informed. The technician on the day was very professional and informative as well, took care... See more
Company replied
The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
Company replied
He was kind very polite and took care when replacing windscreen so not to damage anything else I n vehicle
Company replied
Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
403 reviews
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Staff very easy to deal with
Staff very easy to deal with, explained the process and kept in contact. Ready before the expected time as well.
April 30, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback. We're so happy to learn that you found our staff easy to deal with, that the process was well-explained, and that we kept in contact.
My vehicle was returned with the heated…
My vehicle was returned with the heated windscreen function not working, trying to speak to someone about this was almost impossible. The use of national call centres don't work and they are a total disregard for customers.
April 27, 2026
Reply from National Windscreens - Carlisle
We regret the issue with your heated windscreen and the difficulty reaching us. We appreciate your feedback and will investigate how to improve our communication.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Appointment availability within a…
Appointment availability within a couple of days of reporting damage to windscreen. Phoned 30 mins before arrival. Quick and professional service. Looks perfect.
April 22, 2026
Reply from National Windscreens - Carlisle
We're happy to hear that you were able to get an appointment quickly and that you found our service to be prompt and professional. Thank you for your positive feedback!
Windscreen cracked
Windscreen cracked. Hand my keys over and 3 hours drinking coffee.
Good clean job from professional and friendly service.
April 16, 2026
Reply from National Windscreens - Carlisle
We're happy to hear that you had a good, clean experience with our professional and friendly service while waiting for your windscreen repair. Thank you!
Reply from National Windscreens - Carlisle
We are happy to hear that your replacement was handled efficiently after the initial problems. Thank you for letting us know.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very polite quick friendly service
April 16, 2026
Reply from National Windscreens - Carlisle
We appreciate you sharing that our service was quick, friendly, and our people were polite! We are so happy you were pleased with us.
Friendly professional service by…
Friendly professional service by installer. The only thing I did not like was the harassing text messages making out I was in debt to the company before the screen was fitted. I had to call to ask why and confirm that I could pay after the windscreen was fitted as would be normal. It is so unclear and makes you feel that if you don’t pay the insurance excess beforehand they won’t arrive on the day/time booked. A reword would go along way.
March 25, 2026
Reply from National Windscreens - Carlisle
We appreciate your feedback and are happy the installer provided friendly, professional service. We regret the unclear text messages caused concern regarding payment. We'll review our communication process to ensure clarity and avoid confusion in the future.
Friendly informative welcome
Friendly informative welcome. Quickly done, in the time they said they would. Interior of car left clean and tidy.
April 7, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback. We're so happy to learn that you received a friendly, informative welcome, the work was quickly completed, and your car was left clean.
Very Disappointed
When the chap turned up he did say the chip repair wouldn’t be perfect, however he didn’t say that there would be absolutely no improvement in it cosmetically. I’ve had chip repairs before ( with auto glass) and they have looked like brand new.
April 2, 2026
Reply from National Windscreens - Carlisle
We appreciate your feedback and are sorry the repair did not meet your expectations. We aim to provide the best service possible, and we'll review your comments to see how we can improve our service.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
We appreciate you sharing that our service was fast and efficient! We are so happy you were pleased with our team's excellent job.
Reply from National Windscreens - Carlisle
Thank you for your positive feedback!
Insurance replacement
The booking process was very straightforward and the quality of work was excellent.
March 25, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We're so happy to learn that the booking process was straightforward and that you received excellent quality work.
Wasted Jourbey and Unfastened Bonnet…
I travelled to Carlisle from Kendal (a 2 hour round trip) only to be told on arrival at 8am in the morning that my replacement windscreen hadn't arrive meaning a wasted journey. I then had to repeat the journey the following week, once the new windscreen had arrived.
It seems to me that the management at the Carlise branch should have contacted me the afternoon before my first (wasted) trip to let me know the windscreen hadn't arrived, rather than waiting until I got there on the day of the booking.
Although I received £50 compensation this didn't really cover the inconvenience and extra time involved in making 2 separate journeys totalling over 4 hours of driving time.
In addition on the day the new windscreen was fitted, I noticed on starting to travel south down the M6 that the car's bonnet hadn't been closed properly and I had to pull off the motorway exit to fasten it properly.
Altogether, I was unhappy with the level of service I received.
March 25, 2026
Reply from National Windscreens - Carlisle
We appreciate you bringing this to our attention. We regret that the delayed windscreen and the bonnet issue caused you such inconvenience. We'll review what happened to prevent similar situations. Thank you for your feedback.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen repair at my home
Very efficient from arrangement of repair date, to keeping me informed regarding estimated arrival time on the date and carrying out repair. Everyone involved was very polite throughout the process.
March 6, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback. We're happy to hear that you found us efficient, from arranging the repair date to keeping you informed and carrying out the repair. We're also glad everyone was polite.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The reception was friendly and helpful.
The reception was friendly and helpful.
I was made to feel comfortable and valued as a customer.
March 10, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We're so happy to learn that you found the reception friendly and helpful and that you felt valued as a customer.
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