The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
Company replied
Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This Branch done an excellent professional job replacing my windscreen. Communication was first class. Very happy with the work carried out. Well recommended.
Company replied
Staff were extremely informative friendly and kept updated about what he's was doing Lovely guy
Company replied
Very welcoming gentleman, my car was taken straight into the workshop. We were told the replacement could take up to 4 hours depending on the car's computer and how the sensors reacted to the new wind... See more
Company replied
Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
394 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All communications were brilliant
All communications were brilliant. Customer service from drop off to collection really helpful.
May 29, 2026
Reply from National Windscreens - Carlisle
We're so glad our communication and customer service were brilliant and helpful for you! Thank you for your positive feedback.
Great service
The men working in Carlisle were courteous and helpful and gave all the information we needed without us having to ask.
The windscreen replacement was done within the time stated.
May 23, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback. We're happy to hear our team was courteous and helpful, providing all necessary information, and the replacement was completed on time.
Very clear instructions and very good…
Very clear instructions and very good service when the appointment came.
Good job done with the screen.
Many thanks.
May 22, 2026
Reply from National Windscreens - Carlisle
We're so pleased you found our instructions clear and the service excellent during your appointment. Thank you for your kind words!
Polite knowledgeable technician
Polite knowledgeable technician, on time and a very tidy worker, gave me great advise for post fitting cleaning etc. a job well done!
May 20, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We're glad our technician was knowledgeable, on time, tidy, and provided great advice.
Young lad did a good job taking out and…
Young lad did a good job taking out and replacing window
May 9, 2026
Reply from National Windscreens - Carlisle
We're glad to hear our team provided excellent service. We appreciate your positive feedback!
They made a good job of the replacement
They made a good job of the replacement
Everything works
But they forgot my Cri D’air sticker and nearly lost it
They left shares of glass in the car, so that I was frightened for my wife to sit in it as passenger
May 12, 2026
Reply from National Windscreens - Carlisle
We're glad the replacement works well. We apologize for the missing sticker and glass shards. We'll address these oversights to improve our service.
Reply from National Windscreens - Carlisle
We are glad we met your expectations.
These guys were great friendly and very…
These guys were great friendly and very professional even with the mix up of windscreens. They were so sorry and came out to my house soon as they had the correct glass! Would recommend them to anyone who’ll listen. Thanks again
Katie
May 5, 2026
Reply from National Windscreens - Carlisle
We appreciate you sharing your positive experience. We're happy to hear our team was friendly and professional, even with the mix-up. We're glad we could resolve it quickly for you.
Problems with first appointment but…
Problems with first appointment but rearranged same day . Next appointment too wet but malcom the fitter let me go to his depot and fitted that morning spot on service from himself. David hope
May 9, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback and are glad we could accommodate your fitting despite the weather. We're happy to hear our team provided excellent service.
Reply from National Windscreens - Carlisle
We appreciate you letting us know that we completed the work within the time specified and provided good service! We are so pleased with your feedback.
The people were great
The people were great. They were welcoming and finished the job well within expectations.
May 5, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback. We're so happy to learn that you found the people welcoming and that they completed the job well within expectations.
Staff very easy to deal with
Staff very easy to deal with, explained the process and kept in contact. Ready before the expected time as well.
April 30, 2026
Reply from National Windscreens - Carlisle
We appreciate your positive feedback. We're so happy to learn that you found our staff easy to deal with, that the process was well-explained, and that we kept in contact.
My vehicle was returned with the heated…
My vehicle was returned with the heated windscreen function not working, trying to speak to someone about this was almost impossible. The use of national call centres don't work and they are a total disregard for customers.
April 27, 2026
Reply from National Windscreens - Carlisle
We regret the issue with your heated windscreen and the difficulty reaching us. We appreciate your feedback and will investigate how to improve our communication.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Appointment availability within a…
Appointment availability within a couple of days of reporting damage to windscreen. Phoned 30 mins before arrival. Quick and professional service. Looks perfect.
April 22, 2026
Reply from National Windscreens - Carlisle
We're happy to hear that you were able to get an appointment quickly and that you found our service to be prompt and professional. Thank you for your positive feedback!
Windscreen cracked
Windscreen cracked. Hand my keys over and 3 hours drinking coffee.
Good clean job from professional and friendly service.
April 16, 2026
Reply from National Windscreens - Carlisle
We're happy to hear that you had a good, clean experience with our professional and friendly service while waiting for your windscreen repair. Thank you!
Reply from National Windscreens - Carlisle
We are happy to hear that your replacement was handled efficiently after the initial problems. Thank you for letting us know.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very polite quick friendly service
April 16, 2026
Reply from National Windscreens - Carlisle
We appreciate you sharing that our service was quick, friendly, and our people were polite! We are so happy you were pleased with us.
Friendly professional service by…
Friendly professional service by installer. The only thing I did not like was the harassing text messages making out I was in debt to the company before the screen was fitted. I had to call to ask why and confirm that I could pay after the windscreen was fitted as would be normal. It is so unclear and makes you feel that if you don’t pay the insurance excess beforehand they won’t arrive on the day/time booked. A reword would go along way.
March 25, 2026
Reply from National Windscreens - Carlisle
We appreciate your feedback and are happy the installer provided friendly, professional service. We regret the unclear text messages caused concern regarding payment. We'll review our communication process to ensure clarity and avoid confusion in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.