Our screen replacement technician arrived at our house spot on time. We were informed about the scope of work plus time scale. Our technician was and is a great communicator, also an exeptionally... See more
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Very efficient service, kept me updated about my appointment time. Clear instructions before appointment Lady at Chester national windscreen fitted my new windscreen she was amazing, very friendly... See more
Company replied
They did a great job with my front screen window booking in was so easy and the service and the staff were excellent.
Company replied
Turned up for first appointment without any rain cover (gazebo) couldn't complete job. Return the next week window fitted and left filthy inside! On motorway next morning and started to rain and my w... See more
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Company details
About National Windscreens - Chester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, United Kingdom
- 01244-960-152
4.8
Excellent
662 reviews
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Reply from National Windscreens - Chester
We're glad our service was efficient and uncomplicated. Thank you!
The pleasant and informative way we…
The pleasant and informative way we were dealt with.
May 22, 2026
Reply from National Windscreens - Chester
We are happy you were pleased with our service.
Just had a van windscreen replaced by…
Just had a van windscreen replaced by Christian. Totally professional, a credit to National Windscreens and a thoroughly nice person. If all NW's employees are like Christian, you can't go wrong.
May 31, 2026
Unprompted review
Reply from National Windscreens - Chester
We are so pleased to hear about your excellent experience with our service. Your kind words are truly appreciated, and we thank you for sharing your positive feedback.
Absolutely fantastic service no messing…
Absolutely fantastic service no messing about job done very professional lovely reception area very affordable prices bit of a random place to be but the service was definitely five star
May 26, 2026
Reply from National Windscreens - Chester
We're so glad you appreciated our professional service and affordable prices. Your kind words about our reception area and five-star service truly mean a lot to us. Thank you for your feedback!
Reply from National Windscreens - Chester
We appreciate your positive feedback! We are so happy you were pleased.
Reply from National Windscreens - Chester
We appreciate your kind words!
Punctual, polite, tidied up all mess
May 18, 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback! We're glad our service was punctual, polite, and tidy.
Very polite and friendly staff
Very polite and friendly staff. I was kept in contact regulary with them over the weeks it took for all the necessary components to arrive for them to be able to do the job. The actual work was done in less time than estimated. A test was carried out on all the affected parts. Very pleased with the service overall.
May 18, 2026
Reply from National Windscreens - Chester
We appreciate you sharing your feedback. We're happy to hear that our staff was polite and friendly. It's great to know you were kept informed and that the work was completed efficiently. Thank you for your positive review!
Reply from National Windscreens - Chester
We appreciate you sharing your positive experience! We are glad our staff was friendly and helpful.
Reply from National Windscreens - Chester
We appreciate you sharing that our service was excellent! We are so glad you were pleased.
Reply from National Windscreens - Chester
Thank you for your positive feedback!
Had a lovely gentleman by the name of…
Had a lovely gentleman by the name of christian who came and fixed my front windowscreen..he was very informative and kept me updated as to how long he would be to arrive at my address to do the job, he was very polite and efficent and done a perfect job, 1 very very satisfied customer, 5 star rateing with this company and their employee
May 12, 2026
Reply from National Windscreens - Chester
We appreciate you sharing your feedback. We're happy to hear that our technician was informative, polite, and efficient. It's great to know you were very satisfied with the job.
Reply from National Windscreens - Chester
We appreciate you sharing that our service was great and our people were professional! We are so happy you were pleased with us.
Reply from National Windscreens - Chester
We appreciate you sharing that our staff were lovely and our service was efficient! We are so happy you were pleased with us.
National Windscreen - Chester
The the service and customer care was excellent
Especially given that I travelled to Chester from Derby and I arrived late due to heavy traffic, they understood my situation
May 1, 2026
Reply from National Windscreens - Chester
We're happy to hear that you received excellent service and care. We appreciate you sharing that we were understanding of your late arrival due to heavy traffic. Thank you for your feedback.
Reply from National Windscreens - Chester
We appreciate you sharing that our staff was friendly and helpful and that you had a great interaction! We are so happy you were pleased with us.
Absolutely superb
Absolutely superb. From initial repair to replacement windscreen I cannot fault National windscreens at all. Excellent communication from my local depot and excellent customer service when I dropped it off. Wish more companies had customer service like this.
April 28, 2026
Reply from National Windscreens - Chester
We appreciate your superb feedback! We're happy to hear that you were pleased with the communication from our local depot and the customer service you received. It's great to know you were satisfied with the repair and replacement.
Very helpful staff at Chester branch…
Very helpful staff at Chester branch who answered all my queries. The replacement was planned and executed to suit me. Car was returned in very clean state. Would highly recommend the Chester branch for service given.
April 23, 2026
Reply from National Windscreens - Chester
We appreciate you sharing your feedback. We're happy to learn that the staff at the Chester branch were helpful and answered all your questions. It's great to know that the replacement was planned and executed to suit you, and that your car was returned clean.
Arrived on time and did a good job.
April 21, 2026
Reply from National Windscreens - Chester
We appreciate you sharing that our team arrived on time and performed well! We are so happy you were pleased with our service.
Reply from National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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