Our screen replacement technician arrived at our house spot on time. We were informed about the scope of work plus time scale. Our technician was and is a great communicator, also an exeptionally... See more
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Very efficient service, kept me updated about my appointment time. Clear instructions before appointment Lady at Chester national windscreen fitted my new windscreen she was amazing, very friendly... See more
Company replied
Super easy to organise online and staff at centre incredibly friendly and professional. Did an amazing job on the Jag and used like for like glass so I still have the heat reflectiveness. Couldn't r... See more
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Easy process, slight delay with part which was not their issue, what helped was National windscreens kept me updated. Friendly staff
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Company details
About National Windscreens - Chester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, United Kingdom
- 01244-960-152
4.8
Excellent
650 reviews
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Reply from National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Our screen replacement technician…
Our screen replacement technician arrived at our house spot on time.
We were informed about the scope of work plus time scale.
Our technician was and is a great communicator, also an exeptionally clean and tidy worker, he left no mess at all, inside or outside our car.
Our screen was changed without any hassle.
We fully recommend their services and wouldn't hesitate to contact them again should the need arrise.
July 16, 2026
Reply from National Windscreens - Chester
We're delighted to hear that our screen replacement technician arrived on time and kept you informed about the work. It's wonderful that they were a great communicator and left no mess. We appreciate your recommendation and look forward to assisting you again if needed.
Good communication detailing date and…
Good communication detailing date and time of arrival.
Job completed quickly and efficiently ( renewal of drivers side front door window.
July 20, 2026
Reply from National Windscreens - Chester
We're so pleased to hear that our communication regarding your arrival was good. It's wonderful that the job was completed quickly and efficiently!
Reply from National Windscreens - Chester
We are so pleased to hear that you experienced such prompt and effortless service. We truly appreciate your positive feedback!
Reply from National Windscreens - Chester
We're so pleased to hear that we arrived on time, completed the job quickly, and that you found our staff member polite. Thank you for your kind feedback!
Excellent service Very good communication before the…
Very good communication before the appointment and an excellent job . Very pleased with your service
Thank you
July 13, 2026
Reply from National Windscreens - Chester
We're so pleased to hear you experienced very good communication and that we did an excellent job. Thank you for your kind words!
Really friendly people
Really friendly people, excellent workmanship and easy handover / pickup. Would highly recommend using them!
July 17, 2026
Reply from National Windscreens - Chester
We're so pleased to hear you found our people friendly, and that you experienced excellent workmanship. It's wonderful that the handover and pickup were easy for you, and we appreciate your high recommendation!
Efficient and friendly service
July 15, 2026
Reply from National Windscreens - Chester
We're so pleased to hear that you experienced efficient and friendly service. We truly appreciate your kind words and positive feedback.
Easy process
Easy process, slight delay with part which was not their issue, what helped was National windscreens kept me updated. Friendly staff
July 18, 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback! We're so happy to learn that you found the process easy and that we kept you updated, even with the slight delay. It's great to know our staff were friendly.
Had a chip in the windscreen they came…
Had a chip in the windscreen they came and fixed it but the chip is still as bad after the fix its like they never touched it still chipped
July 14, 2026
Reply from National Windscreens - Chester
We are truly sorry to hear that the repair did not meet your expectations and that the chip is still noticeable. We appreciate you bringing this to our attention and will review our process to prevent similar issues.
Chester branch made the process easy.
They (Chester) made the process easy and as smooth as possible. Dropped the car off and got the call to tell me it was ready to collect 3 hours later. They had done a faultless replacement and even hoovered out the car. It was as painless as could be. Highly recommended.
July 18, 2026
Unprompted review
Reply from National Windscreens - Chester
We're so pleased to hear that the process was easy and smooth for you. It's wonderful that your car was ready so quickly and that you were happy with the faultless replacement and even the extra touch of hoovering your car.
Just bloody good
Easy to find the office, staff were FAB, kept my car overnight, perfect
July 12, 2026
Reply from National Windscreens - Chester
We're so pleased you found our office easy to locate and that our staff were excellent. Thank you for your kind feedback!
The staff were really friendly and…windscreen replacement
The staff were really friendly and helpful and got the job done quickly and to a high standard.
July 11, 2026
Reply from National Windscreens - Chester
We're so pleased to hear that our staff were friendly and helpful, and that the job was completed quickly and to a high standard. Thank you for your kind words!
Easy process to follow
Easy process to follow, great installation service. They also completed the job a lot faster than the predicted 4hrs.
July 10, 2026
Reply from National Windscreens - Chester
We're so pleased you found the process easy to follow and that you received great installation service. It's wonderful to hear the job was completed much faster than predicted!
Friendly staff and great work.
July 8, 2026
Reply from National Windscreens - Chester
We're so pleased to hear that our team was friendly and that you were happy with the work. We truly appreciate your kind words.
Front camera cover was broken during…
Front camera cover was broken during fitting. The cover fell off the screen during driving home. Why didn’t the engineer report this?
July 7, 2026
Reply from National Windscreens - Chester
We are very sorry to hear about the issue with your front camera cover and that it fell off after your windscreen fitting. We regret that this was not reported by our engineer.
Great service kept me informed every step
Really helpful and friendly when I phoned up. Checked all my details and made sure I was covered. Organised for when it suited me. Lad that came to do it again friendly and informative. Great service.
July 2, 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback! We're so pleased to hear that our team was helpful and friendly when you called, and that we could organize the service at your convenience. We're also glad the technician was friendly and informative.
Very efficient service
Very efficient service, kept me updated about my appointment time. Clear instructions before appointment
Lady at Chester national windscreen fitted my new windscreen she was amazing, very friendly and informative.
Messaged me as soon as my car was ready for pick up. Would recommend highly.
July 7, 2026
Reply from National Windscreens - Chester
We're so pleased to hear about your very positive experience! It's wonderful that our service was efficient, and that you received clear instructions and updates. We're especially glad the technician was amazing, friendly, and informative. Thank you for your high recommendation!
Reply from National Windscreens - Chester
We are so pleased to hear that you received very good service and would highly recommend us. We truly appreciate your kind words.
Fantastic service
Fantastic service, staff were friendly and professional, very happy with finished product
June 30, 2026
Reply from National Windscreens - Chester
We're so pleased you received fantastic service and found our staff friendly and professional. Thank you for letting us know you're very happy with the finished product!
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