Our screen replacement technician arrived at our house spot on time. We were informed about the scope of work plus time scale. Our technician was and is a great communicator, also an exeptionally... See more
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Very efficient service, kept me updated about my appointment time. Clear instructions before appointment Lady at Chester national windscreen fitted my new windscreen she was amazing, very friendly... See more
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Excellent customer service, the fitter came out to greet me as I pulled into the service centre very friendly, everything was very straightforward. I was given a 4 hour slot but the car was ready in... See more
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Actual replacement went well on time etc courteous staff. It would have been more than helpful if more attention had been given to what was to be re-placed. I needlessly drove into Chester (10 miles)... See more
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Company details
About National Windscreens - Chester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, United Kingdom
- 01244-960-152
4.8
Excellent
660 reviews
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Chester branch made the process easy.
They (Chester) made the process easy and as smooth as possible. Dropped the car off and got the call to tell me it was ready to collect 3 hours later. They had done a faultless replacement and even hoovered out the car. It was as painless as could be. Highly recommended.
July 18, 2026
Unprompted review
Reply from National Windscreens - Chester
We're so pleased to hear that the process was easy and smooth for you. It's wonderful that your car was ready so quickly and that you were happy with the faultless replacement and even the extra touch of hoovering your car.
Just bloody good
Easy to find the office, staff were FAB, kept my car overnight, perfect
July 12, 2026
Reply from National Windscreens - Chester
We're so pleased you found our office easy to locate and that our staff were excellent. Thank you for your kind feedback!
The staff were really friendly and…windscreen replacement
The staff were really friendly and helpful and got the job done quickly and to a high standard.
July 11, 2026
Reply from National Windscreens - Chester
We're so pleased to hear that our staff were friendly and helpful, and that the job was completed quickly and to a high standard. Thank you for your kind words!
Easy process to follow
Easy process to follow, great installation service. They also completed the job a lot faster than the predicted 4hrs.
July 10, 2026
Reply from National Windscreens - Chester
We're so pleased you found the process easy to follow and that you received great installation service. It's wonderful to hear the job was completed much faster than predicted!
Friendly staff and great work.
July 8, 2026
Reply from National Windscreens - Chester
We're so pleased to hear that our team was friendly and that you were happy with the work. We truly appreciate your kind words.
Front camera cover was broken during…
Front camera cover was broken during fitting. The cover fell off the screen during driving home. Why didn’t the engineer report this?
July 7, 2026
Reply from National Windscreens - Chester
We are very sorry to hear about the issue with your front camera cover and that it fell off after your windscreen fitting. We regret that this was not reported by our engineer.
Great service kept me informed every step
Really helpful and friendly when I phoned up. Checked all my details and made sure I was covered. Organised for when it suited me. Lad that came to do it again friendly and informative. Great service.
July 2, 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback! We're so pleased to hear that our team was helpful and friendly when you called, and that we could organize the service at your convenience. We're also glad the technician was friendly and informative.
Very efficient service
Very efficient service, kept me updated about my appointment time. Clear instructions before appointment
Lady at Chester national windscreen fitted my new windscreen she was amazing, very friendly and informative.
Messaged me as soon as my car was ready for pick up. Would recommend highly.
July 7, 2026
Reply from National Windscreens - Chester
We're so pleased to hear about your very positive experience! It's wonderful that our service was efficient, and that you received clear instructions and updates. We're especially glad the technician was amazing, friendly, and informative. Thank you for your high recommendation!
Reply from National Windscreens - Chester
We are so pleased to hear that you received very good service and would highly recommend us. We truly appreciate your kind words.
Fantastic service
Fantastic service, staff were friendly and professional, very happy with finished product
June 30, 2026
Reply from National Windscreens - Chester
We're so pleased you received fantastic service and found our staff friendly and professional. Thank you for letting us know you're very happy with the finished product!
Reply from National Windscreens - Chester
We are so happy to hear that your experience was both good and easy. Thank you for your positive feedback; we truly appreciate it.
Reply from National Windscreens - Chester
We're so pleased to hear that our team was very helpful and got everything right for you. Thank you for your kind feedback!
Great service dropped my car off at pre…
Great service dropped my car off at pre arranged time and collected it at pre arranged time
June 24, 2026
Reply from National Windscreens - Chester
We're so pleased to hear that your car drop-off and collection were handled efficiently and at the pre-arranged times. Thank you for your positive feedback!
Professional and friendly staff
Easy to book, professional and friendly staff, great service
June 29, 2026
Reply from National Windscreens - Chester
We're so pleased you found the booking process easy and experienced professional, friendly staff and great service. Thank you for your kind feedback!
Reply from National Windscreens - Chester
We are so pleased you experienced fast, efficient, professional, clean, and friendly service. Thank you for your kind words!
Reply from National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
great efficient and friendly service
June 19, 2026
Reply from National Windscreens - Chester
We're delighted to hear you received great, efficient, and friendly service. Thank you for your kind words!
Highly recommended, particularly for disabled clients
Helen on switchboard was wonderful- professional, knowledgeable and very understanding, which made me decide to use their services. Collection and return of the vehicle could not have gone better and the results are perfect. I have used one of their competitors in the past (rhymes with ' motor class') for minor chips but never again! Only a very minor mess to clean up as well, just a quick wipe to remove a tiny bit of debris/dust on the dash.
I particularly recommend this company for people who have disabilities as they are very understanding and accommodating to a wide variety of conditions. Follow-up was great and you could use email, phone or SMS text procedures for updates. The report provided was thorough with multiple photos of before and after.
Replacement was done well within the time window and vehicle return was even faster than expected. Well done NW for making what had become a very stressful experience thanks to my stupid insurers, a very clear (like my new windscreen! Haha) and stress-free time.
June 23, 2026
Reply from National Windscreens - Chester
We are so pleased to receive your wonderful feedback regarding your recent experience with us. It's truly rewarding to hear that our team, particularly the initial contact, provided such professional and understanding service, which helped you choose us. We are delighted that the collection and return of your vehicle went smoothly and that you are perfectly satisfied with the results.
We especially appreciate you highlighting our accommodating approach for individuals with disabilities, as we strive to ensure everyone receives the best possible service. Knowing that our follow-up communication and the detailed report met your expectations is fantastic. We are also glad that the replacement was completed well within your timeframe, making a stressful situation much clearer and stress-free for you. Thank you for your kind words!
Super easy to organise online and staff…
Super easy to organise online and staff at centre incredibly friendly and professional.
Did an amazing job on the Jag and used like for like glass so I still have the heat reflectiveness. Couldn't reccomend more highly.
June 23, 2026
Reply from National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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