Quick service, even made sure my bridge pass was re-attached to the screen Subsequently had a query regarding a light/auto wiper problem that my garage said wasn't warranty and was related to the cali... See more
Company replied
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Got an appointment quickly, on the day communication was great and the job was done promptly. The lady who fitted the window offered me an umbrella for my walk whilst the car was being done and offe... See more
Company replied
This is really an update on my previous experience/review with another national windscreens branch. A fantastic service provided by the team here at National Windscreens Chester You have a very pro... See more
Company replied
Actual replacement went well on time etc courteous staff. It would have been more than helpful if more attention had been given to what was to be re-placed. I needlessly drove into Chester (10 miles)... See more
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Company details
About National Windscreens - Chester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, United Kingdom
- 01244-960-152
4.8
Excellent
684 reviews
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It was very straightforward only issue…
It was very straightforward only issue was a change of date.
August 27, 2026
Reply from National Windscreens - Chester
We appreciate your feedback and are glad to hear that your experience was straightforward overall. We understand that a change of date can be inconvenient.
They did a great job with my front…
They did a great job with my front screen window booking in was so easy and the service and the staff were excellent.
August 19, 2026
Reply from National Windscreens - Chester
We're so pleased to hear that booking was easy and that our service and staff were excellent. It's wonderful that we did a great job with your front screen window!
Reply from National Windscreens - Chester
We are so pleased to hear that you found our team to be professional and helpful. We truly appreciate your kind words and positive feedback!
Very helpful great service
Very helpful great service
Would highly recommend 😊
Thankyou
August 19, 2026
Reply from National Windscreens - Chester
We're so pleased to hear that you experienced very helpful and great service. Thank you for your wonderful feedback and for your recommendation!
Excellent service
Excellent service! Communication was constant and very informative. Would highly recommend!
August 16, 2026
Reply from National Windscreens - Chester
We're so pleased to hear you received excellent service and found our communication constant and very informative. Thank you for your high recommendation!
Lovely lady
The lady who attended was very friendly and professional. She did an amazing job
August 14, 2026
Reply from National Windscreens - Chester
We're so pleased you found our staff friendly and professional, and that she did an amazing job. Thank you for your wonderful feedback!
Fantastic experience.
The technicians are fantastic, so professional and friendly. With excellent communication and did a fantastic job on my windscreen.
August 14, 2026
Reply from National Windscreens - Chester
We're so pleased to hear that our technicians were professional and friendly! It's wonderful that they communicated excellently and did a fantastic job on your windscreen.
Good service from start to finish
Communication was good, the staff were lovely. All fixed on time and to a good standard. Premises was easy to find and parking no problem.
August 15, 2026
Reply from National Windscreens - Chester
We're so pleased to hear that our communication was good and that our staff were lovely. It's wonderful to know that everything was fixed on time and to a good standard, and that our premises were easy to find with no parking problems!
Excellent service
Excellent service , extremely polite and explained exactly what the job would entail
August 13, 2026
Reply from National Windscreens - Chester
We're so pleased you experienced excellent service and found our team extremely polite. It's wonderful to hear that the job was explained clearly. Thank you for your wonderful feedback!
Reply from National Windscreens - Chester
We're so pleased to hear that you found our staff to be polite and courteous. We truly appreciate your kind words and positive feedback.
Reply from National Windscreens - Chester
We're so happy you enjoyed your experience with us. Thank you for your wonderful feedback!
Excellent customer service
Excellent customer service, the fitter came out to greet me as I pulled into the service centre very friendly, everything was very straightforward.
I was given a 4 hour slot but the car was ready in less than 90 minutes, everything perfect and again very friendly and informative staff
August 1, 2026
Reply from National Windscreens - Chester
We're so pleased to hear about your excellent experience! It's wonderful that our fitter was friendly and that everything was straightforward. We're also glad your car was ready sooner than expected and that our staff were friendly and informative.
Excellent service the fitter knew what…
Excellent service the fitter knew what he was doing and was quite pleasant
August 1, 2026
Reply from National Windscreens - Chester
We're so pleased you experienced excellent service and found our fitter knowledgeable and pleasant. Thank you for your wonderful feedback!
Reply from National Windscreens - Chester
We're so pleased to hear that you experienced quick service and found our team to be friendly. We truly appreciate your kind words and positive feedback.
Reply from National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Our screen replacement technician…
Our screen replacement technician arrived at our house spot on time.
We were informed about the scope of work plus time scale.
Our technician was and is a great communicator, also an exeptionally clean and tidy worker, he left no mess at all, inside or outside our car.
Our screen was changed without any hassle.
We fully recommend their services and wouldn't hesitate to contact them again should the need arrise.
July 16, 2026
Reply from National Windscreens - Chester
We're delighted to hear that our screen replacement technician arrived on time and kept you informed about the work. It's wonderful that they were a great communicator and left no mess. We appreciate your recommendation and look forward to assisting you again if needed.
Good communication detailing date and…
Good communication detailing date and time of arrival.
Job completed quickly and efficiently ( renewal of drivers side front door window.
July 20, 2026
Reply from National Windscreens - Chester
We're so pleased to hear that our communication regarding your arrival was good. It's wonderful that the job was completed quickly and efficiently!
Reply from National Windscreens - Chester
We are so pleased to hear that you experienced such prompt and effortless service. We truly appreciate your positive feedback!
Reply from National Windscreens - Chester
We're so pleased to hear that we arrived on time, completed the job quickly, and that you found our staff member polite. Thank you for your kind feedback!
Excellent service Very good communication before the…
Very good communication before the appointment and an excellent job . Very pleased with your service
Thank you
July 13, 2026
Reply from National Windscreens - Chester
We're so pleased to hear you experienced very good communication and that we did an excellent job. Thank you for your kind words!
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