Generally speaking the work was ok. However unfortunately a problem occurred with the re-connecting of the windscreen sensors which meant I had to return to the centre twice to have the problem fixed.... See more
Company replied
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See what reviewers are saying
Great service provided a great experienced operative. Explained the repair clearly to me before he started, so I knew what the end result would be. Afterwards, I had a good repaired windscreen that... See more
Company replied
The staff who came to fix the windscreen made the experience great. Honest, on time, great communication. Friendly and very thorough with the job in hand.
Company replied
Bookd through insurance for back window repair. Excellent communication, quickly got intouch, appointment was made, had a phone call that morning with a more exact time. Was only there an hr, lad was... See more
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Company details
About National Windscreens - Chesterfield
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3, Stand Park, S41 8JT, Chesterfield, Derbyshire, United Kingdom
- 01246-700-253
4.8
Excellent
559 reviews
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The technician was professional and…
The technician was professional and friendly, whilst carrying out a windscreen replacement.
May 22, 2025
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback. We're glad the technician was professional and friendly during your windscreen replacement.
Quality Workmanship
Unfortunately I do not know the name of the engineer who did the work but he was excellent. He explained clearly what he was going to do and did not mind me watching. He removed the old screen with relative ease and took great care not to damage the paintwork on the car. The new screen was fitted without any problem and he cleaned up afterwards.
May 20, 2025
Reply from National Windscreens - Chesterfield
We appreciate you taking the time to share your experience. We're glad to hear that the engineer provided excellent service, clearly explained the process, and took great care during the screen replacement. We're happy the new screen was fitted without problems and that the area was cleaned afterward.
Reply from National Windscreens - Chesterfield
We appreciate you sharing your positive experience with our customer service and advice.
Amazing
Had great experience happy with the service.
Good customer service would recommend NW
May 13, 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that you had a great experience and were pleased with our service. We appreciate your recommendation!
Brilliant service from start to finish
Brilliant service from start to finish.
Good communication and quick service.
May 9, 2025
Reply from National Windscreens - Chesterfield
Thank you for your positive review! We are delighted to hear that you were pleased with our service from start to finish. We strive to provide excellent communication and timely service, and your feedback confirms we are meeting that goal. We appreciate you taking the time to share your positive experience.
Great service and very helpful and polite workers!
Great service and very helpful and polite staff!
May 13, 2025
Reply from National Windscreens - Chesterfield
Thank you for your kind review! We're so glad to hear you found our service great and our staff helpful and polite. We strive to provide excellent customer service and appreciate your feedback.
Excellent service and great…
Excellent service and great workmanship.Very polite,friendly and helpful.Thank you.
May 13, 2025
Reply from National Windscreens - Chesterfield
Thank you for your kind words and positive feedback! We are delighted to hear that you were pleased with the service and workmanship. We strive to provide excellent customer service and are glad that you found our team polite, friendly, and helpful. We appreciate you taking the time to share your positive experience.
Quick and efficient.
May 8, 2025
Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Provide very useful suggestion and…
Provide very useful suggestion and explanation why I cannot replace the windshield glass at my place
May 7, 2025
Reply from National Windscreens - Chesterfield
We appreciate you taking the time to share your feedback. We understand that it can be frustrating when you can't have a windshield replacement done at your location. We strive to provide clear and helpful information to ensure our customers understand our services.
First class service.
The Manager was extremely helpful, explained everything that they needed to do and the work was completed well within the timeframe quoted.
May 7, 2025
Reply from National Windscreens - Chesterfield
We're so glad to hear that you had a positive experience. We appreciate your kind words about the manager's helpfulness and the quality of the work. We strive to provide excellent service and are pleased that we met your expectations.
Engineer who carried out my repair was…
Engineer who carried out my repair was very helpful and knowledgeable. He keep me informed on the time he would be with me.
May 7, 2025
Reply from National Windscreens - Chesterfield
We appreciate you taking the time to share your positive experience. We're glad to hear that you found the engineer helpful and knowledgeable. We strive to provide excellent service and appreciate your feedback.
Excellent service
The whole process was very good. The replacement date was set quickly and any questions I had were answered straight away. I was updated throughout the process. The staff were very friendly and helpful.
May 1, 2025
Reply from National Windscreens - Chesterfield
Thank you for taking the time to share your positive experience. We're delighted to hear that you found the entire process to be smooth and efficient. We appreciate your kind words about our staff's friendliness and helpfulness. We strive to provide excellent customer service and are glad that we met your expectations.
Reply from National Windscreens - Chesterfield
Thank you for your kind words and positive review! We are delighted to hear that you appreciate our polite and professional service. We strive to provide excellent customer experiences and are glad that we were able to meet your expectations.
Reply from National Windscreens - Chesterfield
Thank you for your positive review! We're delighted to hear you found our service efficient and our staff friendly and helpful. We strive to provide excellent customer experiences.
The windscreen fitter was a real…
The windscreen fitter was a real gentleman who communicated well with me before arriving and did a great job fitting the screen.
May 2, 2025
Reply from National Windscreens - Chesterfield
We're thrilled to hear about your positive experience. It's wonderful to know that our team member provided excellent communication and service. We appreciate your kind words and will share your feedback with the team.
The Chesterfield windscreen manager…
The Chesterfield windscreen manager promptly sorted out a problem, he is a credit to your company.
April 24, 2025
Reply from National Windscreens - Chesterfield
We're delighted to hear about your positive experience. It's wonderful to know that our windscreen manager provided such excellent service. We appreciate your kind words and will share your feedback with the team.
Reply from National Windscreens - Chesterfield
Thank you for your kind review! We appreciate you taking the time to share your experience. We're glad to hear that you found our communication and service to be great. We strive to provide excellent customer service and appreciate your feedback.
See above
Whole experience from placing order to fitting was completed in a very professional way without any amount of hassle.
April 24, 2025
Reply from National Windscreens - Chesterfield
Thank you for your kind words. We're thrilled to hear that you had a positive experience from start to finish. We strive to provide our customers with a seamless and enjoyable journey, and your feedback reinforces our commitment to delivering excellent service.
Phoned insurance about broken screen
Phoned insurance about broken windscreen, had to wait a couple of weeks as it needed to go to shop so it could be calibrated after fitting. Took a couple of hours which was fine as I was at work all day. Picked car up but found that the interior mirror was wobbling and vibrating. No problem popped back and they took it off and adjusted the clip, took a couple of attempts but now rock solid as it was before. Thanks 👍
April 25, 2025
Reply from National Windscreens - Chesterfield
We appreciate you taking the time to share your experience. We understand that having to wait for repairs can be inconvenient, but we're glad that the team was able to get your phone fixed in a timely manner. We also appreciate your understanding about the calibration process. It's important to ensure that your phone functions properly after the repair. We're happy to hear that the team was able to resolve the issue with your interior mirror quickly and efficiently.
Reply from National Windscreens - Chesterfield
Thank you for your kind review! We are thrilled to hear that you found our service friendly and efficient. We strive to provide excellent customer service and appreciate your feedback.
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