Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were conside... See more
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Location
Switch locationUnit 7 Henley Industrial Estate, CV2 1ST Coventry, West Midlands, GB
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See what reviewers are saying
Easy booking. Great communication and an excellent job done as expected and on time (in fact a bit earlier). Insurance company were good too
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Great service from the local branch, windscreen sorted within a couple is hours. Was a bit disappointed with how long it took to get my car booked in and non communication between the booking staff... See more
Company replied
The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, eff... See more
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Company details
About National Windscreens - Coventry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7 Henley Industrial Estate, CV2 1ST, Coventry, West Midlands, United Kingdom
- 024-7695-0084
4.6
Excellent
670 reviews
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Great service and communication…
Great service and communication decently high recommend. Will use them again
July 8, 2025
Reply from National Windscreens - Coventry
We appreciate your positive feedback! We're happy to hear you received great service and communication, and we'll gladly welcome you back anytime.
Reply from National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick convenient and helpful staff
The entire experience was quick and easy .
Staff were helpful .
June 30, 2025
Reply from National Windscreens - Coventry
We appreciate your positive feedback! We're happy to hear your experience was quick and easy and that our staff were helpful to you.
Great service.
Great service with very good communication & customer service. Excellent job on the windscreen too.
July 4, 2025
Reply from National Windscreens - Coventry
We appreciate you taking the time to share your positive experience! We're happy to hear that you received great communication and customer service, and that you're pleased with the windscreen.
Reply from National Windscreens - Coventry
We appreciate you sharing! We're so happy you received great service and found our team to be very friendly during your visit.
Great service
Great service, dropped my car off at the allotted time and was repaired promptly, would definitely use again
June 30, 2025
Reply from National Windscreens - Coventry
We appreciate you taking the time to leave us this great review! We're so glad your car was repaired promptly and that you were happy with our service.
Booked the morning slot for my…
Booked the morning slot for my windscreen to be repaired at home between 8.30 and 1.30, they arrived at 9am and my windscreen was fixed within 15 minutes.
National windscreens dealt with my insurance company so I didn’t have to, and just paid the £25 access.
July 1, 2025
Reply from National Windscreens - Coventry
We're happy to hear that the repair went smoothly and quickly. We appreciate you choosing us and that we could handle the insurance process for you. Thank you for your feedback.
Reply from National Windscreens - Coventry
We appreciate you sharing your positive experience with us. We're happy to hear the repair and booking were easy and quick.
The chap who fitted the window screen…
The chap who fitted the window screen was brilliant
June 23, 2025
Reply from National Windscreens - Coventry
We're happy to hear that the window screen installation was brilliant! Thank you for sharing your positive experience with us.
Reply from National Windscreens - Coventry
We appreciate your feedback and are so glad that booking was easy and that our staff was friendly!
Staff were efficient and the job was…
Staff were efficient and the job was done within the time limits etc. and done well.
Sadly the windscreen stickers for, if I recall, National Trust/English Heritage/Compton Verney were not replaced so we are having to get replacements
June 16, 2025
Reply from National Windscreens - Coventry
We appreciate you sharing your feedback. We're glad the service was efficient and completed promptly and well. We regret the windscreen stickers weren't replaced and hope you obtain replacements soon.
Reply from National Windscreens - Coventry
We appreciate your positive feedback!
Very efficient and great customer…
Very efficient and great customer waiting area with work stations, power points and WiFi to make good use of the wait time.
Very helpful team
June 9, 2025
Reply from National Windscreens - Coventry
We appreciate your positive feedback! We're glad you found our team helpful and were able to make good use of our customer waiting area with its amenities.
Very helpful and informative from the…
Very helpful and informative from the initial call to the visit to my workplace - couldn’t have been more accommodating and stress free 👍👍
June 18, 2025
Reply from National Windscreens - Coventry
We're happy to hear that our service was helpful and informative, from your initial call to our visit at your workplace. We appreciate your positive feedback and are glad we could accommodate you!
Reply from National Windscreens - Coventry
We're happy to hear that you were satisfied with the technician's work and the chip repair. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Coventry
We appreciate your positive review! We're happy to hear our staff were polite and prompt, providing great service in person and on the phone.
Reply from National Windscreens - Coventry
We're happy to hear that you had a positive experience! Thank you for acknowledging the clear communication and the careful work. We appreciate your feedback.
Very polite and courteous with every…
Very polite and courteous with every interaction. also a job well done.
May 29, 2025
Reply from National Windscreens - Coventry
We appreciate you taking the time to share your positive experience. We're happy to hear that our team's politeness and work met your expectations.
Very relaxed attitude (in a positive…
Very relaxed attitude (in a positive way) from checking in to making sure windscreen was fitted and I could pick up within a reasonable time to suit my day. Great job and service.
May 29, 2025
Reply from National Windscreens - Coventry
We're happy to hear that you felt at ease with our service, from check-in to the fitting. We're glad the timeframe for picking up your vehicle suited your schedule. Thank you for your positive feedback on our work.
Reply from National Windscreens - Coventry
We're happy to hear that you found our service polite and efficient. Thank you for your positive feedback!
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