Straightforward, friendly, a good job done

Very quick service

They made my smashed windscreen disappear quicker than my pay cheque

Easy to arrange an appointment Good job. On time, friendly, took his time. Can't see the repair.

Great job very professional

The company did a good job and kept me informed throughout the whole process.

Really quick and efficient service from the initial telephone call to the actual windscreen replacement. Staff were friendly, helpful, they were excellent. Will definitely recommend in the future.

Very good service and very pleased with the repair itself (virtually invisible). A minor mix-up with the booking date required a second call to customer services team. Overall, all very professional, quick and efficient.

Very helpful and polite

Superb service

Excellent service, friendly, helpful and efficient. Good tracking service to see where the staff where and when to expect them at my home.

Friendly and efficient staff both arranging and fitting my screen.

After a hitch at the Tamworth branch where there were errors & alerts when I picked up the car. The manager of the Coventry Branch was extremely accommodating, explaining the calibration equipment at Tamworth was faulty, fitting us in at Coventry branch even though they were full to rectify the situation.

Excellent, phoned prior to arrival to confirm relative time .
A good operative , with sense of humour & very tidy work
👍

Work carried out in the timescale advised.

Unit 7
Henley Industrial Park
Henley Road
Coventry
Warwickshire
CV2 1ST

Completed earlier than scheduled and at a convenient time at short notice.

The technician provided a first class service.

Windscreen was suitably installed. I had to vacuum the various dusty detritus from the front passenger area once I got home.
I was pleased to discover that there was a customer waiting area complete with accessible Wi-Fi, would have taken a laptop or tablet if I’d known beforehand, needs promoting!
When I was told that my car was completed it was explained that there was a windscreen delivery taking place and that the van was temporarily blocking the workshop entrance. I had expected that once the delivery van had departed that I would then be advised of this. I heard and saw the van depart so tried to find the receptionist at the front office, transpired that they were in the rear of the workshop which was not at all busy, my car and one other from memory. I returned to the waiting area.
Some long while afterwards (- untimed) at just after 16:00 hrs my car was ready and now been parked outside the workshop.
I felt that my departure from the premises had been unnecessarily delayed, particularly given the time that I was initially told that my car was ready for me.
Another guy that had been waiting for his vehicle also seemed to have been inexplicably delayed.
It just seemed to be an unprofessional customer facing operation, the workshop staff were fine thought. Depot appears functional but reception office is very basic, not particularly inspiring for staff or customers.
Please update the depot list for reviewers as I attended the current depot at Henley Business Park in Coventry, the one in Holbrook, Cov. is not occupied by NW.

Was communicated to me well in advance for my windscreen replacement.