Windscreen replacement was fine. However, Repair shops too far away. Not informed that windscreen wipers had not replaced as requested and paid for. Windscreen stickers returned only upon request.
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See what reviewers are saying
You can tell a good company and workforce by their actions when things don’t goto plan. My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and... See more
Company replied
I would like to congratulate National Windscreens on their customer service. Back in November 24 they fitted a new windscreen into my BMW. Last week I discovered that when my car was checked by BMW... See more
Company replied
The engineer gave me professional advice in handing my case. They actually point out that my level of damage is able to repair instead of replacing the whole wind screen. They also point out the expec... See more
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Company details
About National Windscreens - Croydon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Stirling Way, CR0 4XN, Croydon, Greater London, United Kingdom
- 020-3151-4453
4.4
Excellent
525 reviews
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Waited a little longer than ideal to…
Waited a little longer than ideal to get an appointment. aside from this the service was excellent.
July 1, 2026
Reply from National Windscreens - Croydon
We appreciate your feedback and are glad to hear that you found our service to be excellent. We understand that waiting for an appointment can be frustrating, and we apologize for any inconvenience this may have caused.
Reply from National Windscreens - Croydon
We're so happy to hear you had such a great experience with us. Thank you for your wonderful feedback!
Long delays and lack of communication
This review is based on the expectations that National Windscreens are a professional countrywide organisation and are capable of delivering a professional experience. That totally failed in the Croydon branch as the fitting of my new windscreen was very delayed without any calls made to me during the day with the slightest update and progress report nor did the garage answer my calls. I was told initially the fitting could take 3-4 hours, so after 3.5 hours without a word from the Garage I turned up as I live nowhere near their Croydon garage and had planned walking my dog during the repair. Massive mistake on my side, as they hadn’t even started work on my car at that stage, Almost 6 hours later I was still at their garage waiting for the work to be completed which is totally unacceptable, and insulting that no progress report was ever given during the day since noon when the car was brought in. With me now was another gentleman that was told to pick up his car at 14:00 and only got his car at around 5:30. I would expect the fitting itself of a new windscreen will be made in a professional way by a countrywide company like this which nevertheless still appear to be the case, but this review is all about the delay and the miserable handling of same, and I wouldn’t go back to National Windscreens for a similar treatment another time.
June 30, 2026
Unprompted review
Reply from National Windscreens - Croydon
Thank you for sharing your feedback regarding your recent experience at our Croydon branch. We sincerely apologize for the significant delays and the lack of communication you encountered throughout the day. We understand your frustration and disappointment with how the situation was handled, especially given your expectations for a professional service. We are truly sorry that your experience fell short of these expectations.
Reply from National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Just went how it should go taken on…
Just went how it should go taken on time was ready on time and the people were nice
June 22, 2026
Reply from National Windscreens - Croydon
We're so pleased everything went smoothly, from start to finish. Thank you for your kind words!
Reply from National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Did a good job and within the time…
Did a good job and within the time prompted. Friendly staff.
June 16, 2026
Reply from National Windscreens - Croydon
We're glad we delivered a good job on time with friendly staff. Thank you!
Great service from start to finish
Great service from start to finish. Highly recommended
June 16, 2026
Reply from National Windscreens - Croydon
We are so pleased you had great service from start to finish. Thank you!
Reply from National Windscreens - Croydon
We appreciate your kind words.
Reply from National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Croydon
We're happy you found our installation reliable and quick! We appreciate your kind words.
The service was good
The service was good. The staff was pleasant and informative, booking process easy.
May 25, 2026
Reply from National Windscreens - Croydon
We're glad our staff was pleasant and informative, and booking was easy. Thank you!
Windscreen replacement was fine
Windscreen replacement was fine. However, Repair shops too far away. Not informed that windscreen wipers had not replaced as requested and paid for. Windscreen stickers returned only upon request.
May 21, 2026
Reply from National Windscreens - Croydon
We appreciate your feedback. We are sorry for the inconvenience with the repair shop location and the issues with your wipers and stickers. We are reviewing our procedures.
Quick and efficient service to repair a…
Quick and efficient service to repair a small chip. SMS reminders of appointment were useful
May 23, 2026
Reply from National Windscreens - Croydon
We appreciate your positive feedback! We're glad the service was quick and efficient, and that our SMS reminders were useful.
Reply from National Windscreens - Croydon
We appreciate your kind words.
Unprofessional service …
Unfortunately I have to wait for like five weeks because someone ordered wrong glass instead of ordering back window they ordered that windscream.
Still can't get how the professional people like this can make such a simple mistake.
Also when they came over to put the glass the guy who was doing this put all the trims on top of the van and the wind blow everything onto the pavement scratching all the trims. No apology.
I am very unhappy with the service. Never would use them again but unfortunately I have to because of my insurance
May 14, 2026
Reply from National Windscreens - Croydon
We sincerely regret the significant delays and errors with your glass order. We are also concerned about the damage to your trims and the lack of apology. We are reviewing these issues to prevent future occurrences and improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
The work done was professional and the…
The work done was professional and the staff polite and helpful.
May 11, 2026
Reply from National Windscreens - Croydon
We're so pleased you found our work professional and our staff polite and helpful.
Reply from National Windscreens - Croydon
We appreciate your kind words. We're glad you enjoyed our fast service, cleanliness, and helpfulness.
excellent contact from the technician
excellent contact from the technician - arrived on time , explained the procedure and completed a fantastic repair
May 8, 2026
Reply from National Windscreens - Croydon
We appreciate your positive feedback. We're so happy to learn that the technician maintained excellent contact, was punctual, explained the procedure, and completed a fantastic repair.
Excellent service
Excellent service. replaced my windscreen in a quick clean and very professional manner. Friendly team. Would recommend highly.
May 4, 2026
Reply from National Windscreens - Croydon
We appreciate your positive feedback! We're so happy to learn that you received excellent, quick, clean, and professional service from our friendly team. We're glad you recommend us.
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