Chip in the replacement windscreen after 6 weeks and not covered

Prompt professional service

Cant fault the actual work itself, however I was waiting in reception for quite sometime without a member of the team there at all. After waiting I had to make my way to the actual workshop to make my presence known who knows how long I would be waiting if I didn't do this. When speaking to the worker they were friendly enough. However when asked if I could get wipers fitted to my vehicle as well as repairing my windscreen another worker said try Halfords, I was under the impression the workers were quite busy or understaffed.

Customer service was excellent, the engineer who replaced our windscreen was very professional, friendly and polite, thank you. We had it done on a Sunday which was a bonus too.

After dropping the car I was told that the replacement glass was faulty and I had to drop the car at a later date. No one picks up the phone although my first impression was that the receptionist was very courteous but car got damaged with scratches and broken glass was left inside. I have made a complaint which is being looked at.

Great service and support from the Croydon team

Thank you for supporting me.I’m a taxi driver.This windscreen damage made it difficult for me to work so my insurance company recommended AutoClass and National Windscreens. I spoke to both companies and then finally I decided to go through National Windscreens.Then I had a problem with the date they had given me so I called the National Windscreen helpline who told me to speak to the local branch in Croydon. I explained my situation to them and they understood my situation and gave me an earlier date and did a good job.

I would like to congratulate National Windscreens on their customer service. Back in November 24 they fitted a new windscreen into my BMW. Last week I discovered that when my car was checked by BMW that they had incorrectly fitted the windscreen. I called National Windscreen expecting them to tell me to go away. To the contrary they immediately booked my vehicle in to have a replacement windscreen fitted FOC. To my mind exceptional service, Well done Andy at their Croydon depot.

Team helpful, easy to book and smooth service

You can tell a good company and workforce by their actions when things don’t goto plan.

My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and Dylan from head office really showed the class of this organisation. Many thanks I know where I come again.

Had to replace my windscreen after a crack. It required calibration of the radars as well on top of the screen. They did an excellent job.

Sent away after 8 hours for a 3/4 hour job, all warnings up on dashboard have to take it back and waste another day in Croydon

I cannot recommend National Windscreens highly enough. They were informative, friendly and very accommodating. I would definitely use again.

Was ok and quicker, 2.5 hours, than the 4 hours quoted. Lost a star because the windscreen on the inside was not clean. There was 30 mins, in which time screen could of been cleaned, between call to say car was ready and my arriving to pick car up.

I was kept updated all along the way, as I have a new car to the UK market, the sunroof wasnt off the shelf and the Croydon Branch manager kept chasing for me!

Very bad service.
Gasket was not fixed correctly in some places. In the corners wrap corner trim not fixed back. They left dirty in the car after work.

Really good on time

Great, the customer service was excellent, and I do appreciate the service I got

Left the car an absolute mess. Glass all on the inside of the car. Two soaked front seats. Tried to contact to arrange for them to come and finish the job several times over several days with no luck. No one answers the phone.