Once I reported the damage I was given a date that suited me. Dropped the vehicle to the Croydon branch and was told all would be done within 3 hours. Collected the car and given some advise. Frie... See more
Company replied
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See what reviewers are saying
You can tell a good company and workforce by their actions when things don’t goto plan. My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and... See more
Company replied
Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to com... See more
Company replied
I would like to congratulate National Windscreens on their customer service. Back in November 24 they fitted a new windscreen into my BMW. Last week I discovered that when my car was checked by BMW... See more
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Company details
About National Windscreens - Croydon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Stirling Way, CR0 4XN, Croydon, Greater London, United Kingdom
- 020-3151-4453
4.3
Excellent
538 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from National Windscreens - Croydon
We're happy to hear that everything was perfect! Thank you for your positive feedback; we appreciate it.
It was a bitter cold day and the…
It was a bitter cold day and the engineer was very polite explained everything and I didn’t even have to leave my house just handed over the keys .
Very pleased with the workmanship
January 3, 2026
Reply from National Windscreens - Croydon
We're happy to hear that the engineer was polite and explained everything clearly. We're glad you were pleased with the workmanship and the convenience of our service on such a cold day. Thanks for your feedback!
Great service!
December 30, 2025
Reply from National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick and professional service
Quick and professional service. Great job fixing a chip on my windscreen.
December 24, 2025
Reply from National Windscreens - Croydon
We appreciate your feedback! We're so glad we could provide quick, professional service and do a great job fixing the chip on your windscreen.
Reply from National Windscreens - Croydon
We appreciate your feedback. We are so glad you were pleased with our great service from beginning to end.
Reply from National Windscreens - Croydon
We're happy to hear that booking was easy and the fitter professional. Thank you for your positive feedback about our service!
Reply from National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Croydon
We are happy we could resolve the issue to your satisfaction. Thank you for letting us know about your experience.
Great service
Only just had a chance to a review as have been away phoned insurance company as had a crack in windscreen was given national windscreen they phoned me and I got a appointment straight away Lewis was very polite and professional what a lovely young man
December 10, 2025
Unprompted review
Reply from National Windscreens - Croydon
We're happy to hear that the service provided was prompt and efficient, especially regarding the quick appointment. It's great to know the employee was polite and professional. Thank you for sharing your positive experience!
Reply from National Windscreens - Croydon
We appreciate your review and are happy you received professional service and good customer care.
Very friendly and helpful
December 4, 2025
Reply from National Windscreens - Croydon
We're so happy to hear that you found our team helpful and friendly! Thanks for your feedback.
Efficient and friendly service
Ben came out to replace our window in the rain and dark. He was friendly and just got on with the job. We had an issue afterwards that he promptly returned to rectify. Very polite and professional service from Ben
December 2, 2025
Reply from National Windscreens - Croydon
We're happy to hear that the window replacement was completed efficiently, even in challenging conditions. We appreciate your recognition of the prompt and professional service in resolving the issue afterward. Thank you for your positive feedback!
Consistent with updates on arrival very…
Consistent with updates on arrival very happy with the service.
Thanks alot guys.
December 4, 2025
Reply from National Windscreens - Croydon
We appreciate you sharing! We're so glad to hear that you were happy with our consistent updates and service. Thanks a lot for your feedback.
Good communication throughout
Good communication throughout, arrived on time and fixed the chip as agreed. Will definitely be using again (but hopefully not needed!). Thank you heaps
December 6, 2025
Reply from National Windscreens - Croydon
We're happy to hear that the communication and service met your expectations! We appreciate your kind words and are glad we could resolve the issue efficiently. Thank you for your recommendation!
Reply from National Windscreens - Croydon
We appreciate you sharing! We are so happy to hear that you found our service really good and quick. Thank you!
Excellent service from the team at…
Excellent service from the team at National Windscreens Croydon. The customer service was outstanding from the moment I dropped off my vehicle to the moment I returned to collect it. The team members were friendly, helpful, and clearly dedicated to their work. Thank you all, and keep up the great work. Regards Mr Ali
December 9, 2025
Unprompted review
Reply from National Windscreens - Croydon
We appreciate you sharing your experience with the Croydon team. We're happy to hear that the customer service was outstanding and that the team members were friendly and helpful. Thank you for your kind words.
Reply from National Windscreens - Croydon
We're happy to hear that your experience was quick and smooth. Thank you for your positive feedback; we appreciate it!
Friendly and fast service!
November 5, 2025
Reply from National Windscreens - Croydon
We appreciate you sharing! We are so happy you were pleased with our friendly and fast service. Thank you!
Reply from National Windscreens - Croydon
We are very happy to hear that the work was completed to your satisfaction. Thank you for your positive feedback; we appreciate it.
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