Once I reported the damage I was given a date that suited me. Dropped the vehicle to the Croydon branch and was told all would be done within 3 hours. Collected the car and given some advise. Frie... See more
Company replied
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You can tell a good company and workforce by their actions when things don’t goto plan. My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and... See more
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Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to com... See more
Company replied
I would like to congratulate National Windscreens on their customer service. Back in November 24 they fitted a new windscreen into my BMW. Last week I discovered that when my car was checked by BMW... See more
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Company details
About National Windscreens - Croydon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Stirling Way, CR0 4XN, Croydon, Greater London, United Kingdom
- 020-3151-4453
4.3
Excellent
538 reviews
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This company invites their customers to review, whether positive or negative
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All staff I encountered were helpful…
All staff I encountered were helpful and polite and the job was done well.
October 21, 2025
Reply from National Windscreens - Croydon
We appreciate your positive feedback! We're happy to hear that you found our staff helpful and polite and that the job was completed successfully.
New windscreen
Did a great job should have vacuumed dash to clean up small particles of glass
October 19, 2025
Reply from National Windscreens - Croydon
We're glad you were happy with the job. We appreciate your feedback and will strive to improve our attention to detail regarding small particles. Thank you.
Bradley was very professional & very…
The gentleman was professional & very pleasant with excellent customer service
Bradley was his name.
October 21, 2025
Reply from National Windscreens - Croydon
We're happy to hear that you had such a positive experience! We appreciate you mentioning the excellent customer service you received. Thank you for your feedback.
I would like to express my sincere…
I would like to express my sincere gratitude and appreciation to your esteemed company for the excellent service I recently received. My experience with your team was exceptional in every aspect — the service was fast, efficient, and highly professional, and the reception was warm and welcoming from the very first moment.
I would also like to extend my special thanks to the manager of the Croydon branch, who demonstrated great professionalism and genuine care in meeting my needs as a customer. The interaction was smooth, pleasant, and truly reflected your company’s high standards.
Many thanks to the entire team for their outstanding efforts. I wish you continued success and prosperity.
October 20, 2025
Reply from National Windscreens - Croydon
We appreciate your kind words and are happy to hear that you had such a positive experience. It's wonderful to know that our team's professionalism and care made a difference. We value your feedback and wish you all the best.
A great team of professionals🌟
A great team of professionals at the Croydon branch, extremely helpful with great customer service care.
They all went above and beyond to resolve a glass issue and ensure that I was a happy and satisfied customer and, indeed, I am 💯.
Thank you, Andy and you team!
August 20, 2025
Reply from National Windscreens - Croydon
We appreciate you taking the time to share your experience. We're happy to hear that the team at the Croydon branch was helpful and provided great customer service. We're glad they resolved the glass issue to your satisfaction. Thank you!
Reply from National Windscreens - Croydon
We're happy to hear that you had a positive experience. Thank you for your kind words and for your trust in our services.
Amazing service!
Amazing service!! The mechanics also informed me of a problem I had without knowing, thank you
October 9, 2025
Reply from National Windscreens - Croydon
We appreciate your amazing feedback! We're happy to hear that our mechanics identified an unknown issue for you and provided excellent service.
Windscreen replaced at home
Windscreen replaced at home, all completed in good time by a pleasant member of staff. Phone call from fitter to warn of being on route was helpful as well. Good service.
October 8, 2025
Reply from National Windscreens - Croydon
We appreciate your positive feedback. We're happy to hear that the windscreen replacement at your home was completed in good time by a pleasant staff member. We're also glad the call was helpful.
Great service
Great service - prompt and understood the urgency required. Also provided a short term fix until window could be fixed.
September 25, 2025
Reply from National Windscreens - Croydon
We're happy to hear that our service met your needs with promptness and urgency. We appreciate your positive feedback regarding the temporary solution provided.
Great job!
You were able to come to my home address. The job was explained to me beforehand. Your technician was friendly and polite.
September 25, 2025
Reply from National Windscreens - Croydon
We're happy to hear that you were pleased with our technician's visit to your home and their clear explanation of the work. Thank you for your positive feedback!
Reply from National Windscreens - Croydon
We are so happy to hear that you had such a positive experience with our team. Thank you for your kind words and for taking the time to share.
Staff very professional and friendly
Staff very professional and friendly. Work has been done very quickly.
September 25, 2025
Reply from National Windscreens - Croydon
We appreciate your positive feedback! We're so happy to hear that our staff were professional and friendly and that the work was completed quickly.
Reply from National Windscreens - Croydon
We appreciate you sharing! We are so happy to hear that you found our staff friendly and that the replacement was quick and clean.
Reply from National Windscreens - Croydon
We appreciate you sharing. We are so happy to hear our service was fantastic for you on both occasions!
WINDSCREEN REPLACEMENT REVIEW
Good customer service. The staff were helpful polite and efficient. On the day the car was ready within the time frame stated and was returned clean and tidy. I would recommend them to anyone and would use them again if I had a damaged windscreen.
September 2, 2025
Reply from National Windscreens - Croydon
We're happy to hear that you received good customer service and found our staff helpful, polite, and efficient. We appreciate your highlighting the cleanliness and timeliness. Thank you for the recommendation!
They did the job within the short…
They did the job within the short period but after changing the windshield (Tesla model3)
Air condition sensor doesn’t work then I have to book another appointment with Tesla to sort out the issues.
Otherwise good
September 18, 2025
Reply from National Windscreens - Croydon
We appreciate you sharing your experience. We're glad the windshield replacement was completed quickly. We regret to hear about the air conditioning sensor issue and the need for an additional appointment. We'll review this to prevent similar situations.
Excellent service
September 3, 2025
Reply from National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good
1st time in ages the auto wipers have worked properly in years after the last screen was replaced by a rival.
September 3, 2025
Reply from National Windscreens - Croydon
We're happy to hear that our service restored your auto wipers to proper function after your previous replacement. Thank you for sharing your positive experience with us!
The time scale it took to replace the…Fast response
The time scale it took to replace the glass
September 8, 2025
Reply from National Windscreens - Croydon
We appreciate your feedback and are sorry the replacement took longer than expected. We'll review our processes.
Good service
Booked an appointment online, was phoned a day later to re arrange as they had to order the glass in.
Car dealt with very swiftly at the appointment and all ok so far.
August 30, 2025
Reply from National Windscreens - Croydon
We appreciate you sharing your experience. We're happy to hear that the appointment went swiftly once the glass was ordered and that everything is satisfactory so far. Thank you for your feedback!
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