Once I reported the damage I was given a date that suited me. Dropped the vehicle to the Croydon branch and was told all would be done within 3 hours. Collected the car and given some advise. Frie... See more
Company replied
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See what reviewers are saying
You can tell a good company and workforce by their actions when things don’t goto plan. My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and... See more
Company replied
Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to com... See more
Company replied
I would like to congratulate National Windscreens on their customer service. Back in November 24 they fitted a new windscreen into my BMW. Last week I discovered that when my car was checked by BMW... See more
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Company details
About National Windscreens - Croydon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Stirling Way, CR0 4XN, Croydon, Greater London, United Kingdom
- 020-3151-4453
4.3
Excellent
538 reviews
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very good service and excellent…
very good service and excellent communication .The appointment has been updated online and very easy to follow on.Treated with respect and dignity.
August 30, 2025
Reply from National Windscreens - Croydon
We appreciate your positive feedback! We're happy to hear you received very good service and excellent communication. We're also glad the appointment updates were easy to follow and that you were treated with respect.
Reply from National Windscreens - Croydon
We are happy to hear that we met your expectations regarding timeliness. Thank you for your feedback; we appreciate it.
Reply from National Windscreens - Croydon
We appreciate you sharing your positive experience! We are so happy to hear that you received good service and felt welcomed on arrival.
Reply from National Windscreens - Croydon
We're happy to hear that our explanation was helpful and the service was efficient. Thank you for your positive feedback; we appreciate it!
National Windscreens were quick and…
National Windscreens were quick and efficient over the phone, and the technician replaced my windscreen perfectly
August 21, 2025
Reply from National Windscreens - Croydon
We're happy to hear that our team provided quick and efficient service! It's great to know the windscreen replacement met your expectations. Thank you for your positive feedback.
A fantastic service
The gentleman turned up on time, was polite and carried out the job with the minimum of fuss. Would highly ecommend!
August 19, 2025
Reply from National Windscreens - Croydon
We're happy to hear that the service was punctual, courteous, and efficient. Thank you for your high recommendation; we appreciate your positive feedback!
Excellent staff
Had a stone chip just off centre in my windscreen. Called my insurance company who put me onto National Windscreens. Very helpful and quick service. Came and check screen and advised would need a replacement. When replacement arrived engineer advised I could have it filled rather than replaced. Choice was mine. Opted for replacement as didn’t want to take a chance if filling left a noticeable mark or if it failed MOT would have to get it done so didn’t want to pay out twice. All stages staff were helpful, polite and kept me informed at each stage. Notification on day so could track engineer to get an idea of when they would arrive.
August 19, 2025
Reply from National Windscreens - Croydon
We appreciate you sharing your experience. We're happy to hear that you found our team helpful and the service quick. It's great to know we kept you informed throughout the process and that you were able to track the engineer's arrival. Thank you for your feedback.
Reply from National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional but very personable…
Professional but very personable service. Very impressed with their level of service.
August 14, 2025
Reply from National Windscreens - Croydon
We appreciate you sharing your positive experience! We are so happy to hear that you were impressed with our professional and personable service.
Reply from National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very efficient service
Very efficient service. The team arrived at our home at the prescribed time (after calling first to say they were on their way) and replaced the windscreen without any fuss. All very straightforward and hassle free from our point of view.
July 30, 2025
Reply from National Windscreens - Croydon
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Croydon
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Amazing
Amazing, brilliant job and fast. We were traveling to Poland the next day. They had the car ready an hour earlier also. Keep up the great work!
August 5, 2025
Reply from National Windscreens - Croydon
We're happy to hear that you had such a positive and fast experience, especially with your travel plans! We appreciate your kind words and are committed to maintaining this level of service. Thanks for your feedback!
Reply from National Windscreens - Croydon
We appreciate you sharing your experience with our quick, clean, and fast service! We are so glad you were satisfied.
National windscreens very quick
National windscreens very quick, fitted my windscreen in less than an hour, staff very friendly aswell
July 31, 2025
Reply from National Windscreens - Croydon
We appreciate your positive feedback. We're happy to hear that your windscreen was fitted quickly and that you found our staff very friendly during your visit.
Reply from National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen okay on the second attempt but blade left in car
First attempt and the windscreen did not configure to the car, so had to wait a week driving the car with limited functionality. Second attempt and they eventually got the windscreen to configure, but have just found a blade left in the passenger side footwell, could have been nasty with our child wearing flip flops but luckily we spotted it.
July 30, 2025
Reply from National Windscreens - Croydon
We appreciate you bringing this to our attention. We're sorry the initial installation didn't work and for the blade found in your car. We'll review our procedures to prevent this from happening again. Thank you for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Great customer service from the team at Croydon
The team at Croydon replaced the screen on my Classic Triumph TR6. Great care was taken to source the bespoke parts in advance and keep me updated. On the day of the fit, I took the car to the depot and again, received great service. The replacement has been carried out professionally and timely. Highly recommended.
July 28, 2025
Reply from National Windscreens - Croydon
We appreciate you sharing your experience at the Croydon depot. We're happy to hear that great care was taken to source the parts for your Triumph TR6 and that you received great service. Thank you for your recommendation!
Guys on the ground are brilliant
Guys on the ground are brilliant, but communications are dire as the tracking app was off-line!
July 23, 2025
Reply from National Windscreens - Croydon
We appreciate your feedback. We're glad you found our team helpful. We're sorry the app issues affected your experience, and we're working to improve communications.
Appointment easily made
Appointment easily made, friendly and professional staff. Windscreen replaced with no problem and within timescale given.
July 19, 2025
Reply from National Windscreens - Croydon
We appreciate you taking the time to leave us a review. We're happy to hear that your appointment was easily made and that our staff were friendly and professional!
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