Once I reported the damage I was given a date that suited me. Dropped the vehicle to the Croydon branch and was told all would be done within 3 hours. Collected the car and given some advise. Frie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
You can tell a good company and workforce by their actions when things don’t goto plan. My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and... See more
Company replied
Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to com... See more
Company replied
I would like to congratulate National Windscreens on their customer service. Back in November 24 they fitted a new windscreen into my BMW. Last week I discovered that when my car was checked by BMW... See more
Company replied
Company details
About National Windscreens - Croydon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Stirling Way, CR0 4XN, Croydon, Greater London, United Kingdom
- 020-3151-4453
4.3
Excellent
538 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Appointment easily made
Appointment easily made, friendly and professional staff. Windscreen replaced with no problem and within timescale given.
July 19, 2025
Reply from National Windscreens - Croydon
We appreciate you taking the time to leave us a review. We're happy to hear that your appointment was easily made and that our staff were friendly and professional!
An amazing service from start to…
An amazing service from start to finish, excellent communication and a professional job completed.
July 23, 2025
Reply from National Windscreens - Croydon
We appreciate your positive feedback! We're happy to hear about the amazing service, excellent communication, and professional job. Thank you!
Efficient experience.
Good communication, operatives were, clean efficient, arrived on time. Would highly recommend.
July 22, 2025
Reply from National Windscreens - Croydon
We appreciate your positive feedback! We're happy to hear that you experienced good communication, clean and efficient service, and punctual arrival. Thank you for your recommendation.
Great service
Great service, they helped me to get an original Mercedes windscreen all was done fairly quickly. They was very helpful and kind.
July 18, 2025
Reply from National Windscreens - Croydon
We appreciate your positive feedback and are glad you received great service and a Mercedes windscreen quickly. We value that you found our team helpful and kind.
The Team arrived on time and were very…
The Team arrived on time and were very professional, they left their work station clean and tidy
July 18, 2025
Reply from National Windscreens - Croydon
We appreciate you mentioning the team's punctuality and professionalism. We're happy to hear that they left their work area clean and tidy.
The technician was accomdating.
The technician was accomdating.
I didn't rate 5 star because when I made booking I chose the 8.30 -1pm slot. On the day I received message saying technician will be with me by 4.30pm. This was not suitable for me so I had to reschedule.
July 17, 2025
Reply from National Windscreens - Croydon
We appreciate you acknowledging the technician's helpfulness. We regret that the scheduling change caused an inconvenience and led to rescheduling. We'll review our booking process to prevent similar issues in the future. Thanks for your feedback.
There is still glue residue left on the…
There is still glue residue left on the windscreen after the repair. The residue isn’t even where the repair was carried out. It was a untidy job
July 14, 2025
Reply from National Windscreens - Croydon
We regret to learn about the glue residue on your windscreen following the repair. We'll investigate this untidy work to ensure our services meet expectations. Thanks for your feedback.
It was booked in for the 1,7,25no show…
It was booked in for the 1,7,25no show then booked in for 3,7,25 had a phone call to say it was broken in van asked to go to Croydon to have it done there got there at 2,15 left at 4,30 NOT DONE it was finely done Friday the 4,7,25 was told would get my exercise back hheard no more JOKE
July 8, 2025
Reply from National Windscreens - Croydon
We appreciate you bringing this to our attention. We're sorry your appointment required rescheduling and that the service wasn't completed promptly. We'll review your experience to see how we can improve our service. Thanks for your feedback.
Reply from National Windscreens - Croydon
We appreciate you sharing! We are so happy that our service was excellent and our communication was great for you.
Excellent customer service
I would have given them 5 stars but they cancelled the first appointment at short notice due to the driver being in a near accident which resulted in the windshields smashing.
However the manager called and was extremely apologetic and rebooked the appointment ASAP . They came out and fixed my daughter’s windshield. They were very accommodating as she wasn’t home and they even when to her location and fixed it in no time.Excellent customer service! I would definitely recommend them.
July 3, 2025
Reply from National Windscreens - Croydon
We appreciate your feedback and are sorry about the initial cancellation due to unforeseen circumstances. We're glad we could reschedule quickly and provide excellent service for your daughter's windshield repair, even with her absence. We value your recommendation!
No stars if I could
Do not use these cowboys, only went to them because insurance gave me no choice!! Exterior trim fitted incorrectly and keeps lifting, scratched the A pillar, broke the interior A pillar trim. Rain sensor not fitted correctly so the wipers don't work as they should. Way too much "glue" used to fit the screen and therefore oozing out of the sides, this is visible inside and out. Absolutely disgusting job!
July 3, 2025
Reply from National Windscreens - Croydon
We regret to hear about the issues you experienced with the trim, A pillar, rain sensor, and excessive adhesive. We appreciate you bringing this to our attention. We will review your feedback to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Croydon
We appreciate you taking the time to share your experience. We're so glad to hear you received professional service. Thank you!
My dashcam was not fitted refitted…
My dashcam was not fitted refitted properly as it fell off the next day.
Also a plastic edging outside is moving around
June 27, 2025
Reply from National Windscreens - Croydon
We appreciate your feedback and apologize that the dashcam installation was not satisfactory and for the issue with the plastic edging. We'll investigate this.Hi,If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Croydon
We're happy to hear that our service met your expectations and that you're satisfied with the work completed. Thank you for your positive feedback!
Was good I cancelled 2 times and they…
Was good I cancelled 2 times and they gave me the opportunity too rebook and down a good job
June 24, 2025
Reply from National Windscreens - Croydon
We're glad you had a positive experience, even after rescheduling. It's great that we could accommodate your rebooking, and we appreciate your feedback!
Friendly and competent service
They contacted me to communicate there was an earlier appointment available at a service centre closer to my home address.
In all dealings they were very friendly.
Service itself was carried out in timeframes indicated.
End result it exactly what I wanted.
June 17, 2025
Reply from National Windscreens - Croydon
We're happy to hear that you had a positive experience with our service and appreciated the convenient appointment time. We are also glad the service met your expectations and was completed promptly. Thank you for your feedback!
Reply from National Windscreens - Croydon
We're happy to hear that everything went smoothly. Thank you for your positive feedback; we appreciate it.
Amazing friendly and supportive staff…
Amazing friendly and supportive staff very professional highly recommended
June 11, 2025
Reply from National Windscreens - Croydon
We appreciate your positive feedback! We're happy to hear that our amazing, friendly, supportive, and very professional staff are highly recommended by you.
Please spread the word
Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to come in and a very kind gentleman identify the issue; something with the engine connection that required engine replacement or reconnection. Nevertheless, he made the effort to pull the window up with a very ingenuous approach. I can only thank him for that, helping me out and with a smile in his face. Not common this days. Praise him and many thanks. Please visit this place if you need any assistance with windscreens.
June 21, 2025
Unprompted review
Reply from National Windscreens - Croydon
We appreciate you spreading the word about your positive experience! We are happy to hear that we could help with your electric door glass issue and that you were pleased with our team's efforts. Thank you for your kind words and for recommending us.
Reply from National Windscreens - Croydon
We're happy to hear that you found our staff friendly and that our service was completed in the estimated time. Thank you for your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.