Once I reported the damage I was given a date that suited me. Dropped the vehicle to the Croydon branch and was told all would be done within 3 hours. Collected the car and given some advise. Frie... See more
Company replied
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See what reviewers are saying
You can tell a good company and workforce by their actions when things don’t goto plan. My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and... See more
Company replied
Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to com... See more
Company replied
I would like to congratulate National Windscreens on their customer service. Back in November 24 they fitted a new windscreen into my BMW. Last week I discovered that when my car was checked by BMW... See more
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Company details
About National Windscreens - Croydon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Stirling Way, CR0 4XN, Croydon, Greater London, United Kingdom
- 020-3151-4453
4.3
Excellent
538 reviews
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Didn't provide service I paid for and…
Didn't provide service I paid for and absolutely impossible to get a hold of to sort out a new invoice.
May 29, 2025
Reply from National Windscreens - Croydon
We regret that the service was not up to par, and you had trouble reaching us. We'll investigate and improve our service and accessibility. Thanks for your feedback.
Reply from National Windscreens - Croydon
We are happy to hear that you found our service quick, efficient, and professional. Thank you for your positive feedback!
Everything was good from initial…
Everything was good from initial logging to job completion.
May 21, 2025
Reply from National Windscreens - Croydon
We're happy to hear that you had a positive experience from start to finish. Thank you for your feedback!
Reply from National Windscreens - Croydon
We appreciate you sharing your positive experience with our service!
Friendly and professional staff
The staff were friendly and professional, explaining the timeframe for completion of the job and phoning me once the job had been completed.
May 20, 2025
Reply from National Windscreens - Croydon
We appreciate your positive feedback. We're happy to hear that you found our staff friendly and professional, and that you were informed about the job's timeframe and completion.
Ok but wipers didn't work afterwards
The new windscreen appears to be ok. Nat Windscreens forgot to retighten the nuts holding the wipers in place so one didn't work when it started raining!
May 20, 2025
Reply from National Windscreens - Croydon
We appreciate your feedback. We're sorry to hear the wipers weren't working correctly after the windscreen replacement. We'll review our procedures to prevent this from happening again.
Every thing great thank you.
May 9, 2025
Reply from National Windscreens - Croydon
We appreciate your kind words and are thrilled to hear you had a positive experience.
The team were very helpful with…
The team were very helpful with answering my questions and very professional and knowledgeable. My windscreen was changed quickly and work was to a high standard.
April 30, 2025
Reply from National Windscreens - Croydon
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the professionalism and knowledge of our team. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Easy to find and park
Easy to find and park. Explained everything clearly. Did job in less time than expected. Very nice to deal with.
May 8, 2025
Reply from National Windscreens - Croydon
We appreciate your kind words and are glad you found the experience positive. We strive to provide clear explanations and efficient service. We're happy to hear you were pleased with the entire process.
Reply from National Windscreens - Croydon
Thank you for your kind review! We're so happy to hear that you found our service professional, great, and friendly. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Extremely poor service
Can’t get a hold of anyone in the company, windscreen was replaced, wipers aren’t aligned and hit each other when wiping. Even broke my bonnet hood latch then hid it from me, I only realised when I went to see if I could adjust my wiper and saw that there’s no bonnet catch anymore? National Windscreens what did you need my bonnet catch for?
March 28, 2025
Unprompted review
Reply from National Windscreens - Croydon
We understand your frustration with the recent windscreen replacement. It sounds like you've had a very difficult experience, and we sincerely apologize for the inconvenience and damage caused. We value your feedback and will use it to improve our services. We appreciate you bringing this to our attention and will investigate the matter further.
The engineer had a real commitment to…
The engineer had a real commitment to good customer sevice
March 28, 2025
Reply from National Windscreens - Croydon
Thank you for your feedback! We appreciate you recognizing our engineer's dedication to providing excellent customer service.
The staff were very friendly & helpful…
The staff were very friendly & helpful and did a good job
March 21, 2025
Reply from National Windscreens - Croydon
Thank you for your kind words! We're so glad to hear you had a positive experience with our staff. We strive to provide excellent service and appreciate your feedback.
Reply from National Windscreens - Croydon
Thank you for your kind words! We're delighted to hear you were so pleased with our service and customer care. We strive to exceed expectations and appreciate your feedback.
You made me take a day off work.
You made me take a day off work.
Never turned up.
Never let me know till 19. 10 that night that my appointment was cancelled . Let me lose another day's pay to bring my car to your premises 4 days later . That's how good your service is
March 22, 2025
Reply from National Windscreens - Croydon
We understand your frustration with the cancellation of your appointment and the inconvenience it caused. We strive to provide excellent service and are disappointed to hear that your experience did not meet your expectations. We are committed to improving our communication and ensuring that our customers are kept informed of any changes to their appointments.
Friendly staff and really good service
Really good service, staff very friendly and informative about all my concerns. Very quick service and exceptional quality. Windscreen quality same as OEM.
March 12, 2025
Reply from National Windscreens - Croydon
Thank you for your kind words and positive feedback. We're delighted to hear that you were happy with the friendliness and helpfulness of our staff, the speed of our service, and the quality of our work. We strive to provide excellent customer service and high-quality products, and your feedback confirms we're on the right track. We appreciate you taking the time to share your experience.
Technician bery polite and professional…
Technician bery polite and professional all work done as plan.
March 14, 2025
Reply from National Windscreens - Croydon
We appreciate your kind words about the technician's professionalism and the quality of the work. We strive to provide excellent service and are glad you had a positive experience.
professional and prompt service and…
professional and prompt service and quality , well done, my first time having this done.
March 13, 2025
Reply from National Windscreens - Croydon
Thank you for your positive review. We are thrilled to hear that you were impressed with our professional and prompt service. We strive to provide high-quality work and are delighted that you found our service to be well done. We appreciate your business and hope to see you again soon.
Worst service ever !
Worst service ever received by a Company,took 8 hours to get the car back also received the car in the miserable shape ,foot prints everywhere!
Never use this company again!
March 13, 2025
Reply from National Windscreens - Croydon
We understand your frustration with the recent service you received. We strive to provide a positive experience for all our customers, and we are disappointed to hear that your expectations were not met. We appreciate you bringing this to our attention and will use your feedback to improve our services.
Reply from National Windscreens - Croydon
We appreciate your kind words and are glad to hear that you were satisfied with our service.
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