Professional Service. Pleased that replacement took less than indicated in written communication. It was all done in less than couple of hours. Staff was friendly.
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See what reviewers are saying
As good and quick as the service was, when I got my car, I found large and small fragments of glass throughout the front of my car including in my air vents. While I understand that glass will be shat... See more
Company replied
Good service from the point of view of booking and it being ready within the specified time. But the reason not 5 stars my car 2 days later wouldn’t start and I was told it was because the windscreen... See more
Company replied
Easy to deal with from the outset. Customer service was very thorough & courteous during the call Kept me up-to-date throughout Job well done by window fitter, who was an extremely nice chap; certai... See more
Company replied
Company details
About National Windscreens - Dartford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3 Avery Way, Questor, DA1 1JZ, Dartford, Kent, United Kingdom
- 01322-800-219
4.5
Excellent
590 reviews
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Was very polite boy
Was very polite boy, had my car done quick & called when it was done so I had back for school run .
July 9, 2025
Reply from National Windscreens - Dartford
We're glad you enjoyed your experience. It's great to hear that the service was prompt and considerate, and that we accommodated your schedule. Thank you for your feedback.
Windscreen replacement
It was easy to book the appointment. The notifications and instructions were clear. Upon arrival the staff were very helpful and the replacement windscreen was fitted in the timescales provided. My car was left clean and tidy ready to drive away.
July 9, 2025
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly and professional service. A quick and stress free experience.
Arrived on time for appointment and was dealt with straightaway. Informed that my screen should take less time than the estimated time given.
Received call approximately two hours later to inform me that the van was ready.
The payment side (insurance excess) was handled efficiently and professionally.
Van was handed back clean, tidy etc.
Very happy with the service provided.
July 7, 2025
Reply from National Windscreens - Dartford
We appreciate you taking the time to share your positive experience. We're happy to hear that you were dealt with promptly, and that the payment process was handled efficiently. We're also glad your van was returned clean and tidy.
Extremely polite member of staff that…
Extremely polite member of staff that fitted and dealt with my windscreen replacement.
July 4, 2025
Reply from National Windscreens - Dartford
We appreciate your positive feedback. We're happy to know that the staff member who handled your windscreen replacement was extremely polite and helpful.
The fitter was very friendly.
The fitter was very friendly and polite and did a first class job.
June 25, 2025
Reply from National Windscreens - Dartford
We're happy to hear that the fitter was friendly and polite and completed a first-class job. Thank you for sharing your positive experience with us!
5 Star "repair" experience
Excellent experience at the Questor Dartford branch. The chap I met was friendly and outlined the Windscreen repair process. My Car was ready in < than 1 hour and I genuinely couldn't see the repair! Very happy customer.
June 24, 2025
Reply from National Windscreens - Dartford
We're happy to hear that you had an excellent experience at our Dartford branch. It's great to know the process was clearly explained and the repair was completed quickly and effectively. Thank you for your positive feedback!
Really happy with the in branch…
Really happy with the in branch customer service and work done. Had an issue that required me to call the branch. They don’t answer the phone at all regardless of time of day.
June 17, 2025
Reply from National Windscreens - Dartford
We appreciate your feedback and are happy you were pleased with our in-branch service. We're sorry you had trouble reaching us by phone and will look into this.
Reply from National Windscreens - Dartford
We appreciate you sharing! We're so happy you found our service nice and very efficient during your visit with us.
Very professional even fixed my…
Very professional even fixed my internal mirror all done in 1 hour.
June 17, 2025
Reply from National Windscreens - Dartford
We're happy to hear that you had a positive experience with our service! Thank you for your kind words and for taking the time to leave us a review.
Quick & efficient.
June 11, 2025
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Really quick and helpful!
June 15, 2025
Reply from National Windscreens - Dartford
We are so happy to hear that we were helpful and quick! Thank you for your feedback.
My Feedback
Jay arrived in good time to carryout the works. He was very careful and precise while carrying out the replacement. The process of booking the online appointment / replacement was also very straight forward. I am satisfied with the works carried out.
June 11, 2025
Reply from National Windscreens - Dartford
We appreciate you taking the time to share your experience. We're happy to hear that the technician arrived on time and performed the replacement carefully. We're also glad the booking process was straightforward and that you're satisfied with the completed work.
Reply from National Windscreens - Dartford
We appreciate you sharing your experience with us. We're happy you received friendly and polite service. Thank you!
Very happy customer
Easy to deal with from the outset. Customer service was very thorough & courteous during the call
Kept me up-to-date throughout
Job well done by window fitter, who was an extremely nice chap; certainly new the requirement for my vehicle's window replacement (hard top) & helped put my mind at rest (car is my pride & joy) Window was like for like & took no time to fit at all
June 9, 2025
Reply from National Windscreens - Dartford
We're happy to hear that you had a positive experience! It's great to know our customer service was thorough and courteous, and that you were kept informed. We're so glad the window fitter did a great job and put your mind at rest. Thank you for your feedback.
Reply from National Windscreens - Dartford
We appreciate your positive feedback and are so happy to hear you received amazingly accommodating and great service from our team!
Reply from National Windscreens - Dartford
We're happy to hear that booking and locating us was easy, and your interactions were pleasant. Thank you for your positive feedback!
Reply from National Windscreens - Dartford
We appreciate you taking the time to share your positive experience with our service. We are happy to hear that it was great and efficient for you.
Reply from National Windscreens - Dartford
We're happy to hear that you received excellent service, and we appreciate your positive feedback regarding the quick turnaround time. Thank you!
Professional job done on my car
Left the car with a cracked windscreen and returned home 4 hours later with a new windscreen and new wipe blades. Price wise was definitely cheaper than I expected, even with the insurence coverage.
June 3, 2025
Reply from National Windscreens - Dartford
We appreciate you sharing your experience. We're happy to hear that the windscreen replacement was completed quickly and at a better price than expected. Thank you for your feedback!
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