As good and quick as the service was, when I got my car, I found large and small fragments of glass throughout the front of my car including in my air vents. While I understand that glass will be shat... See more
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See what reviewers are saying
It was so easy to used the online system and i was inform every detail up on the last day. the customer service was friendly on professional and the job done quicker than expected thank u.
Company replied
Need glass repair. Book into National Windscreens for superb service We experienced superb service at Dartford depot via John however I am certain all depots will be great
Company replied
Easy to deal with from the outset. Customer service was very thorough & courteous during the call Kept me up-to-date throughout Job well done by window fitter, who was an extremely nice chap; certai... See more
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Company details
About National Windscreens - Dartford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3 Avery Way, Questor, DA1 1JZ, Dartford, Kent, United Kingdom
- 01322-800-219
4.5
Excellent
589 reviews
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Reply from National Windscreens - Dartford
We appreciate your positive feedback and are glad you found our service efficient and professional. Thank you!
Perfectly satisfied and very happy with…
Perfectly satisfied and very happy with the result
September 3, 2025
Reply from National Windscreens - Dartford
We are very happy to hear that you are perfectly satisfied with the result. Thank you for sharing your positive experience with us!
The team very polite and efficient…
The team very polite and efficient finishing on time with what looks like a great job. Site in Dartford is very difficult to locate within a massive industrial estate. You'll have to use "what 3 words" to stand a chance of locating it.
September 2, 2025
Reply from National Windscreens - Dartford
We appreciate your feedback and are pleased our team was polite and efficient. We acknowledge the Dartford site is difficult to find and will explore ways to improve directions. Thank you for your review.
Job not finished to satisfaction
The windscreen was fitted but there were glass fragments left in the gully between screen and bonnet!
September 2, 2025
Reply from National Windscreens - Dartford
We appreciate your feedback and regret to learn about the glass fragments left after the windscreen fitting. We'll review our procedures to prevent this.
The guys were absolutely amazing and…
The guys were absolutely amazing and very friendly. They did a great and quick job with the windscreen and wipers. Will definitely go back to them if I ever have any issues with my windscreen again.
August 22, 2025
Reply from National Windscreens - Dartford
We're happy to hear that you had such a positive experience! We appreciate your kind words about our team's friendliness and efficiency. We're glad we could help, and we look forward to assisting you again in the future.
Great experience
I am very please with the way my windscreen and reminders about my appointment. Once the job was completed I was informed that my car was ready to be collected at my convenience. The repair was carried out to my upmost satisfaction. Thank you.
August 26, 2025
Reply from National Windscreens - Dartford
We're very pleased to hear that you were satisfied with your windscreen repair and our communication. We appreciate your positive feedback and are glad the service met your expectations. Thank you!
Kept up to date re arrival
Kept up to date re arrival, the guy was polite and carried out the repair as expected - thank you
August 25, 2025
Reply from National Windscreens - Dartford
We're happy to hear that you were kept informed and that the repair was completed to your satisfaction. We appreciate you taking the time to leave us this positive feedback.
So efficient
Work was carried out (replacement windscreen) very quickly and was a great job! Very professional service and technicians were so nice - gave us directions to a great cafe and also had a good waiting area onsite, which we didn't need to use as they were so quick! Would definitely recommend National Windscreens.
August 20, 2025
Reply from National Windscreens - Dartford
We appreciate you sharing your experience. We're happy to hear that the replacement windscreen was completed quickly and to a high standard. It's great to know that you found the service very professional and the technicians so nice. Thank you for recommending our service.
Quick and friendly staff
August 20, 2025
Reply from National Windscreens - Dartford
We appreciate you sharing your positive experience! We're glad you found our staff quick and friendly.
Reply from National Windscreens - Dartford
We appreciate you sharing your positive experience! We're happy to hear that our booking process was quick and the service was completed on time for you.
I had a fantastic service in National…
I had a fantastic service in National windscreen.
At that particular day I had to go through many errands and they are kindly accommodated my situation, not to mention that they have saved my time, expenses (not to go through ordering an Uber), so they dealt with it straight away. In just one hour I had my car back!
I couldn't had been any happier and 100% will recommend this place!
August 13, 2025
Reply from National Windscreens - Dartford
We appreciate you sharing your fantastic experience. We're happy to hear that we accommodated your situation and saved you time and expenses by completing the work promptly. We're glad you were happy with our service and would recommend us.
Good service
The booking process was easy, and the actual appointment went smoothly and promptly.
August 16, 2025
Reply from National Windscreens - Dartford
We appreciate you taking the time to share your feedback. We're happy to hear that you found the booking process easy and the appointment went smoothly.
Reply from National Windscreens - Dartford
We're happy to hear that our team was polite and efficient. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Dartford
We appreciate you sharing your feedback! We are so happy to hear that you received prompt service and found our staff helpful.
No stress, no fuss, no hassle
Arrived in the preferred time slot, kept me up to date with arrival time and all fitted in about an hour. No stress, no fuss, no hassle.
August 5, 2025
Reply from National Windscreens - Dartford
We appreciate you taking the time to leave us a review. We're happy to hear that we arrived in your preferred time slot, kept you informed, and completed the work quickly and efficiently.
Good reception job on time.
July 31, 2025
Reply from National Windscreens - Dartford
We appreciate you sharing your experience and are happy to hear that you received good service with on-time completion. Thank you again.
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service !
July 22, 2025
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
very good installer
July 11, 2025
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Was very polite boy
Was very polite boy, had my car done quick & called when it was done so I had back for school run .
July 9, 2025
Reply from National Windscreens - Dartford
We're glad you enjoyed your experience. It's great to hear that the service was prompt and considerate, and that we accommodated your schedule. Thank you for your feedback.
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