Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... See more
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Great friendly people that work there workmanship seems great. So far the windscreen replacement seems fine. But we cannot find out until the bad weather arrives as its also got a heated front screen... See more
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The 2nd visit and appointment went fine. It was an inconvenience, wasted time and petrol for our first visit, when the new windscreen you had ordered was the incorrect one, without the triangular fro... See more
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Called off for guidance as a recent dusting of an unknown substance whilst visiting a building site had ruined my windscreen & I simply couldn't get it off with any cleaning agent I'd got in my garage... See more
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Company details
About National Windscreens - Derby
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, United Kingdom
- 01332-916-246
4.6
Excellent
552 reviews
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Excellent service
Excellent service, I called for earlier appointment, there was none available but I was promised that they call me back if there was a cancellation and they did. Very pleased with the service
May 30, 2025
Reply from National Windscreens - Derby
We're happy to hear that our team could accommodate your request. We appreciate you taking the time to share your experience with us. It's great to know you were pleased with our service.
Reply from National Windscreens - Derby
We're happy to hear that our team members were friendly and helpful. Thank you for your positive feedback!
The replacement went well
The replacement went well, absolutely fine. My only problem was the limited number of depots available which meant I had to travel quite a way to have the work carried out.
May 22, 2025
Reply from National Windscreens - Derby
We're happy to hear that the replacement went well. We understand your frustration regarding the limited number of locations and the travel required. We appreciate your feedback.
Customer service amazing
Customer service amazing
Communication great
Only negative is for repair cut down on wait expected to be 4 hours..when it takes 15minutes
May 22, 2025
Reply from National Windscreens - Derby
We're glad our communication and customer service were amazing. We regret the repair wait time was longer than the actual service. We appreciate your feedback.
Fantastic service and team
Fantastic service fitted quickly on the day arranged and so far no problems. Very friendly centre staff in Derby.
May 20, 2025
Reply from National Windscreens - Derby
We're happy to hear that the service was fantastic and fitted quickly. We appreciate your positive feedback regarding our friendly centre staff.
Technician was excellent.
May 19, 2025
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Derby
We're happy to hear your experience was quick and easy! Thanks!
Incredible service and help
Absolutely fantastic service which really helped after a stressful day. The team worked quickly and helped get my car back on the road ready for when I needed it. Can't say enough good things about them! Very helpful :)
May 15, 2025
Reply from National Windscreens - Derby
We appreciate your kind words and positive feedback. We're delighted to hear that you were happy with the prompt service you received and that we could get you back on the road quickly. We appreciate you taking the time to share your experience.
On time and good price
The guys at national windscreens in Derby changed the windscreen on my Tesla model 3.
Job took exactly how long they said it would.
Cameras etc fully recalibrated and work perfectly.
Very happy.
May 5, 2025
Reply from National Windscreens - Derby
Thank you for your kind review! We're delighted to hear that you were happy with the service you received. We strive to provide our customers with a positive experience and it's wonderful to hear that we achieved that for you. We appreciate your feedback and are glad that the windscreen replacement and recalibration went smoothly.
Very polite and helpful
Very polite and helpful. Got on quickly with the Job, it was a job well done. Very very well done.
May 1, 2025
Reply from National Windscreens - Derby
Thank you for your kind words. We're delighted to hear you were pleased with the service you received. We strive to provide excellent customer service and are glad our efforts were appreciated.
Excellent service.
April 25, 2025
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Derby
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear that you were happy with our service and the repair. Your feedback is valuable to us and helps us ensure we are meeting our customers' expectations.
this company doing a good job
April 24, 2025
Reply from National Windscreens - Derby
We appreciate your kind words and are glad to hear you're satisfied with our services.
Reply from National Windscreens - Derby
Thank you for taking the time to share your feedback. We're happy to hear you found our service quick and easy.
Reply from National Windscreens - Derby
We appreciate your kind words about our staff. We understand your concern about the parking situation and are always looking for ways to improve the customer experience.
Reply from National Windscreens - Derby
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We are glad to hear that you found our service professional and our team friendly.
Reply from National Windscreens - Derby
We appreciate your kind words and are glad to hear you were happy with the work. We strive to provide excellent service and are pleased to know we met your expectations.
Really friendly
Really friendly, did a great job in good time, my second time using them and should the need arise again I’d not hesitate to go back, very fairly priced and good work!
April 12, 2025
Reply from National Windscreens - Derby
Thank you for your kind words and positive feedback. We are delighted to hear that you found our service to be friendly, efficient, and fairly priced. We strive to provide a positive experience for all our customers, and we appreciate you taking the time to share your feedback. We are also pleased to hear that you would definitely use us again.
Cannot fault them!
Make sure that when putting this place in your satnav that you put the whole of it not just the post code!
The workers are really polite and the office is very clean they said it could take 4 hours and took less and messaged when my car was ready cannot fault them as did what they needed and done a good job leaving no residue afterwards
April 16, 2025
Reply from National Windscreens - Derby
We appreciate you taking the time to share your positive experience. It's great to hear that you found our staff to be polite and the office clean. We're happy to hear that the service was completed efficiently and to your satisfaction. We'll take your feedback about the satnav address into consideration to ensure our customers have a smooth experience.
“I recently had my windscreen replaced…
“I recently had my windscreen replaced by National Windscreen. The quality of the windscreen is good, but I was not satisfied with the service. They kept my car for almost 4 hours, which is a long time compared to other companies that offer mobile services and come to your location. Additionally, there was a lack of communication. By the time I picked up my car, the branch was almost closing. I had to contact them via live chat to get any updates. Overall, I expected a more efficient service.
April 5, 2025
Reply from National Windscreens - Derby
We appreciate you taking the time to share your experience. We understand your disappointment with the length of time it took to complete the windscreen replacement and the communication during the process. We strive to provide efficient and transparent service to all our customers, and we will use your feedback to improve our processes.
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