Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great friendly people that work there workmanship seems great. So far the windscreen replacement seems fine. But we cannot find out until the bad weather arrives as its also got a heated front screen... See more
Company replied
The 2nd visit and appointment went fine. It was an inconvenience, wasted time and petrol for our first visit, when the new windscreen you had ordered was the incorrect one, without the triangular fro... See more
Company replied
Called off for guidance as a recent dusting of an unknown substance whilst visiting a building site had ruined my windscreen & I simply couldn't get it off with any cleaning agent I'd got in my garage... See more
Company replied
Company details
About National Windscreens - Derby
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, United Kingdom
- 01332-916-246
4.6
Excellent
552 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and friendly service
Efficient and friendly service. All staff very helpful and explained in detail regarding new windscreen.
July 4, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that you received efficient and friendly service and that our staff were helpful in explaining about your new windscreen.
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service.
Great communication was told how long it would take and a welcoming friendly team. Great windscreen quality. Loads of shops and a park nearby whilst you're waiting for the repair, great service.
June 27, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that you experienced great communication and a welcoming, friendly team. We're also glad you found the windscreen quality to be great and that you enjoyed the nearby amenities while waiting for the repair.
My windscreen was damaged on the way to holiday Parking at Kegworth.
My windscreen was damaged on the way to an overnight and 2 weeks holiday parking. The repair was arranged via the helpline on a Sunday evening to be carried out whilst we were in Greece. Everything was done as promised, l collected the car today on my return. Excellent service.
July 4, 2025
Reply from National Windscreens - Derby
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
To be honest the lads did a great job…
To be honest the lads did a great job but I don't think much about your waiting room no air con absolutely red hot and no vending machine to get any refreshments or drinks?
July 3, 2025
Reply from National Windscreens - Derby
We're glad the team provided great service! We appreciate your feedback regarding the waiting room's temperature and lack of refreshments. We'll consider these points to improve our customers' experience. Thanks for your time.
great communication from the fitter and…
great communication from the fitter and a job well done
June 30, 2025
Reply from National Windscreens - Derby
We're happy to hear that the fitter communicated effectively, and the work met your expectations. Thank you for your positive feedback!
Great service
Replacement of badly damaged windscreen with original Volvo windscreen completed to a very high standard, great Comms throughout and fitted in a timely manner. Would absolutely recommend. Thx
July 4, 2025
Reply from National Windscreens - Derby
We're happy to hear that the windscreen replacement met your expectations, and we appreciate your kind words regarding our communication and efficiency. Thank you for recommending us!
Well after having a replacement…
Well after having a replacement windscreen fitted, on inspection it was awful. Having spoke to Sam at the Derby branch and following a fitter coming to my house to view the installation it was agreed a replacement was needed. I received an email on 1/7/25 confirming my replacement had been ordered and have heard no more by 9/7/25. I have tried calling the branch several times and they don’t answer my calls, patiently tried to use live chat and unfortunately they were unable to help but suggested I call 0800373171 to resolve my issue. Waited over an hour on the phone then gave up. Exhausted!
June 27, 2025
Reply from National Windscreens - Derby
We regret to hear about the issues you've experienced with your replacement windscreen and the subsequent communication difficulties. We apologize for the inconvenience and frustration this situation has caused. We appreciate you bringing this to our attention, and we will review our processes to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Replacement screen.
Easy to take my car into a centre local to me and wait while they fixed it. Even made me a brew while I waited. Well done.
June 27, 2025
Reply from National Windscreens - Derby
We're happy to hear that you found our local center convenient and appreciated the service while you waited. We're glad you enjoyed your experience and thank you for your positive feedback.
Few issues with trims but sorted by…
Few issues with trims but sorted by manager( very friendly helpful guy)
June 23, 2025
Reply from National Windscreens - Derby
We're happy to hear that the manager was helpful in resolving the trim issues. We appreciate your positive feedback and are glad you had a good experience.
NW did exactly what they said they…
NW did exactly what they said they would do, quickly, conscientiously and skillfully.
June 27, 2025
Reply from National Windscreens - Derby
We're happy to hear that our team delivered on our promises with speed, care, and expertise. Thank you for sharing your positive experience with us!
When I returned to pay the bill there…
When I returned to pay the bill there was no available card machine. I was told to phone the call centre to pay. I tried 5 times each waiting over 20 minutes without success. Absolutely useless service
June 24, 2025
Reply from National Windscreens - Derby
We apologize that the card machine was unavailable and for the long call center wait times. We appreciate you bringing this to our attention, and we will investigate this issue. Thank you.
Came to my home and worked quickly Response time and communicationand…
Came to my home and worked quickly and professionally
June 23, 2025
Reply from National Windscreens - Derby
We're happy to hear that our team worked quickly and professionally in your home. Thank you for your positive feedback!
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that booking was easy and your new screen was fitted without any trouble, providing great service.
Not satisfied
Not satisfied, was not fix by a professional. the windscreen was not aligned to fit the passenger side piller. When he pushed the screen towards the driver side, the side rubber of the screen was pushed down. You can't see the side rubber of the screen on the right piller.
May 7, 2025
Reply from National Windscreens - Derby
We appreciate your feedback and regret that the windscreen replacement did not meet your expectations. We're sorry the alignment was off, and the side rubber was affected. We'll investigate this issue to ensure our services meet professional standards.
All staff were courteous and…
All staff were courteous and professional in handling my windscreen replacement. Job completed to time as promised. A job well done.
June 18, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that our staff were courteous and professional while handling your windscreen replacement, and that the job was completed on time.
Don't repair what you don't know about
Screen repairer decided to glue my dashcam to my new windscreen facing the wrong way so the rear camera was left hanging from the main dashcam unable to be inserted into the main forward facing dashcam therefore unusable.
June 18, 2025
Reply from National Windscreens - Derby
We appreciate you bringing this to our attention. We're sorry the dashcam wasn't correctly reinstalled, leaving the rear camera unusable. We'll review this situation to ensure our services meet expectations. Thanks for your feedback.
Very professional and friendly service
June 10, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback. We're happy you received very professional and friendly service. Thank you for sharing!
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy the replacement was completed as promised and on time. Thank you for sharing your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.