Great service however, my washers did not work once I collected my vehicle. I noticed this that afternoon after collecting the vehicle. I did some digging myself and found the washer pipe had not been... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Loads of Glass bits on the smallest car parking space , with no signage and no over spill. Inside the office hasn’t seen a hover since the hoover was invented, Wipe feet on way out before you get in... See more
Company replied
Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... See more
Company replied
Called off for guidance as a recent dusting of an unknown substance whilst visiting a building site had ruined my windscreen & I simply couldn't get it off with any cleaning agent I'd got in my garage... See more
Company replied
Company details
About National Windscreens - Derby
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, United Kingdom
- 01332-916-246
4.6
Excellent
566 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Fantastic quick service! They booked us in straight away and within a few hours a new windscreen was fitted, no issues with it since.
September 25, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that we booked you in quickly and that your new windscreen was fitted within hours without issues.
Reply from National Windscreens - Derby
We appreciate you sharing! We are so happy you were pleased with our great and quick service. Thank you very much!
Great team got on with the job came on…
Great team got on with the job came on time left no mess excellent service from both chaps x
September 18, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We are so happy to hear the team was on time, got on with the job, left no mess, and provided excellent service.
Very pleasant person and a very good…
Very pleasant person and a very good job. Would highly recommend
September 16, 2025
Reply from National Windscreens - Derby
We're happy to hear that you had a pleasant experience and appreciated the quality of the work. Thank you for your recommendation!
Reply from National Windscreens - Derby
We appreciate you sharing your experience! We are so glad to hear our staff was friendly and helpful, with amazing customer service.
Had a new windscreen fitted in my Mini…
Had a new windscreen fitted in my Mini Cooper Sport and the job was done perfectly. Looks completely OEM and you’d never know it had been replaced. Highly recommend National Windscreens
September 2, 2025
Reply from National Windscreens - Derby
We're happy to hear that the windscreen replacement on your Mini Cooper Sport met your expectations. It's great to know the result appears original. We appreciate your recommendation!
Grest service
Good service, friendly helpful staff.
Was able to get in really quickly & sorted with my insurance directly.
Thank you for sorting my windscreen so I can see again.
August 30, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback. We're happy to hear that you received good service from our friendly, helpful staff, and that we were able to quickly sort your windscreen with your insurance.
Appointment on time and completed…
Appointment on time and completed sooner than expected
September 4, 2025
Reply from National Windscreens - Derby
We appreciate you sharing! We're so happy your appointment was on time and completed sooner than expected for you.
Reply from National Windscreens - Derby
We appreciate you taking the time to share. We are so happy to hear you received great service, and we thank you very much!
Good customer service.Would recommend.
August 27, 2025
Reply from National Windscreens - Derby
We appreciate you recommending our customer service. We are so glad to hear you had a positive experience.
Excellent communication and service…
Excellent communication and service regarding a complex replacement of a panoramic sunroof glass pane on my Nissan X-Trail.
August 26, 2025
Reply from National Windscreens - Derby
We're happy to hear that you received excellent communication and service for your Nissan X-Trail panoramic sunroof glass replacement. Thank you for your positive feedback!
I was made to feel comfortable as soon…
I was made to feel comfortable as soon as I turned up.The window screen was replaced within the hours that I was told.Because I waited on the premises I was also given a cup of tea by one of the fitters which was a thoughtful thing to do.
Overall I was very happy with the work and experience.
August 25, 2025
Reply from National Windscreens - Derby
We're happy to hear that you felt comfortable during your visit and that the service was completed promptly. We appreciate your positive feedback regarding the thoughtful gesture, and we're glad you enjoyed your experience with us.
Reply from National Windscreens - Derby
We appreciate you sharing! We are so happy you were pleased with our friendly and prompt service and speedy work.
Great job done.
Easy to get a booking to have the windscreen replaced. good service from staff. Great job done. Thank you.
August 21, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback. We're happy to hear that the windscreen replacement booking was easy, the staff provided good service, and a great job was done.
Same day service without any issues
Same day service without any issues. That's what you expect and want from this kind of service
August 15, 2025
Reply from National Windscreens - Derby
We're happy to hear that you received same-day service without any problems. It's great to know we met your expectations. Thank you for your positive feedback!
Reply from National Windscreens - Derby
We appreciate you sharing! We are so happy you were pleased with our efficient and quick service. Thank you.
Excellent communication
Excellent communication; great service at the Derby centre from Rob and his team.
August 19, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear you received excellent communication and great service at the Derby centre. Thank you!
Swift appointment
Swift appointment, very friendly service and a bottle of water each on a hot day! Thank you.
The replacement was done promptly and quickly.
August 14, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear you received friendly service and a swift appointment. We're also glad the replacement was done promptly.
Great service.
The service from booking to the completion of the job was faultless.
Thanks again.
August 14, 2025
Reply from National Windscreens - Derby
We appreciate you taking the time to share your experience. We are so happy to hear that you received faultless service from booking to completion.
Excellent service
Excellent service. Good communication and the bonus of an earlier appointment as they could squeeze me in 2 days earlier than scheduled
August 7, 2025
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.