Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... See more
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The 2nd visit and appointment went fine. It was an inconvenience, wasted time and petrol for our first visit, when the new windscreen you had ordered was the incorrect one, without the triangular fro... See more
Company replied
Great friendly people that work there workmanship seems great. So far the windscreen replacement seems fine. But we cannot find out until the bad weather arrives as its also got a heated front screen... See more
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Hands down great service. Lost 6 weeks trying to use another competitor. National Windscreens did the whole thing in less than 7 days including a weekend. Don’t waste your time, go with these guys.
Company replied
Company details
About National Windscreens - Derby
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, United Kingdom
- 01332-916-246
4.6
Excellent
551 reviews
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Reply from National Windscreens - Derby
We appreciate you sharing! We are so happy you were pleased with our efficient and quick service. Thank you.
Excellent communication
Excellent communication; great service at the Derby centre from Rob and his team.
August 19, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear you received excellent communication and great service at the Derby centre. Thank you!
Swift appointment
Swift appointment, very friendly service and a bottle of water each on a hot day! Thank you.
The replacement was done promptly and quickly.
August 14, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear you received friendly service and a swift appointment. We're also glad the replacement was done promptly.
Great service.
The service from booking to the completion of the job was faultless.
Thanks again.
August 14, 2025
Reply from National Windscreens - Derby
We appreciate you taking the time to share your experience. We are so happy to hear that you received faultless service from booking to completion.
Excellent service
Excellent service. Good communication and the bonus of an earlier appointment as they could squeeze me in 2 days earlier than scheduled
August 7, 2025
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service at every stage
Excellent service at every stage. Pleasant efficient staff and a good job done on time.
August 5, 2025
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The technician was very professional…
The technician was very professional and did a brilliant job, the call centre was a bit of a nightmare when trying to pay as the payment system was rubbish and the person I spoke to for help was useless. Also communication by text to say the fitter would be there at a certain time was rubbish, as he had already confirmed his arrival himself been done the job and gone. So in all fairness outstanding job done by the technician.
August 8, 2025
Reply from National Windscreens - Derby
We appreciate you sharing your experience. We're happy to hear the technician provided outstanding service. We're sorry you encountered issues with our payment system and text communication. We'll review these areas to improve our customer experience. Thank you for your feedback.
Thank you very much
Thank you very much, to National windscreens & Brett.
Very professional, efficient, replacement windscreen.
August 6, 2025
Reply from National Windscreens - Derby
We're happy to hear that you had a professional and efficient experience with the replacement windscreen. Thank you for your positive feedback; we appreciate it very much.
Very professional and polite fitter
Very polite and professional friendly fitter cleaned up any mess he made brill job
August 2, 2025
Reply from National Windscreens - Derby
We're happy to hear that the fitter was polite and professional and that they cleaned up well. We appreciate you taking the time to leave your positive feedback!
Reply from National Windscreens - Derby
We appreciate you taking the time to share your experience with us. We're happy to hear you received very good service.
very conveient
Great timing and fitting me in early, meaning I did not have any time off and it took about 10 minutes
July 30, 2025
Reply from National Windscreens - Derby
We're happy to hear that we could accommodate you promptly! We appreciate your feedback and are glad you enjoyed your quick and efficient experience.
Reply from National Windscreens - Derby
We're happy to hear that our communication was good and the technician clearly explained the repair. Thank you for your positive feedback!
Professional and efficient
The person that came to complete the windscreen replacement completed the job in a very efficient and professional way replacing sensors and work related sticker
Thank you
July 28, 2025
Reply from National Windscreens - Derby
We're happy to hear that the windscreen replacement was completed efficiently and professionally, including the sensor and sticker replacement. Thank you for your positive feedback!
Reply from National Windscreens - Derby
We're glad you enjoyed your experience; it's great to hear the engineer was excellent. We appreciate your positive feedback and your time.
DID A GOOD JOB
July 23, 2025
Reply from National Windscreens - Derby
We're glad you were satisfied with our work. Thank you for sharing your positive experience with us; we appreciate it.
Reply from National Windscreens - Derby
We're happy to hear that our communication, punctuality, and efficiency met your expectations. Thank you for your positive feedback!
The manager at the branch was great
The manager at the branch was great. However your comma prior needs to improve
July 16, 2025
Reply from National Windscreens - Derby
We're happy to hear that the manager was great! We appreciate your feedback and will work on improving our communication. Thank you for your time.
Reply from National Windscreens - Derby
We're happy to hear that our service was efficient and on time. Thank you for your positive feedback; we appreciate it!
The team at the centre in Derby were…
The team at the centre in Derby were excellent, greeted into the centre promptly, windscreen damage assessed and explained. Made sure I was informed and happy with the work before leaving site with the vehicle.
July 9, 2025
Reply from National Windscreens - Derby
We're happy to hear that the team in Derby provided you with such a positive experience. It's great to know that you were greeted promptly, the damage was clearly explained, and you were kept informed. Thank you for your feedback.
Efficient and friendly service
Efficient and friendly service. All staff very helpful and explained in detail regarding new windscreen.
July 4, 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that you received efficient and friendly service and that our staff were helpful in explaining about your new windscreen.
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