Unfortunately, my experience was disappointing. My appointment was changed from the afternoon to the morning after I had paid my insurance excess. I dropped the car off at 9:00 am but was told it... See more
Company replied
Location
Switch locationSandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
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See what reviewers are saying
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... See more
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Great simple stress free from the outset. Fantastic service. My insurance put you straight through to National Windscreens who were quick to book me in, giving me all details I needed plus sending the... See more
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Recently had the windscreen changed on my Jaguar F Pace and the communication and levels of workmanship was second to none. From the initial booking right until job completion I was kept in the loop... See more
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Company details
About National Windscreens - Doncaster
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, United Kingdom
- 01302-460-154
4.5
Excellent
560 reviews
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Friendly staff
Friendly staff when dropping off and picking up my car. Some garages can be daunting, but everyone was really friendly and jovial in this branch.
April 11, 2025
Reply from National Windscreens - Doncaster
Thank you for your kind words! We're delighted to hear you had a positive experience with our staff. We strive to create a welcoming and friendly atmosphere for all our customers. We appreciate you taking the time to share your feedback.
Damage
The window was fitted well and the fitter was polite and professional, but once he had left we noticed that part of the trim was damaged. This has not been mentioned.
April 4, 2025
Reply from National Windscreens - Doncaster
We understand your frustration with the damaged trim. We strive to provide excellent service and are disappointed to hear about this oversight. We'll investigate this matter further to ensure it doesn't happen again.
Reply from National Windscreens - Doncaster
We're thrilled to hear you had a positive experience with our service. We appreciate your kind words about the promptness and quality of our work.
Reply from National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Punctual, polite and professional
A great service...came to replace my windscreen at my home instead of having to go to their works.
Punctual, polite and professional.
The man who did the work was excellent.
April 1, 2025
Reply from National Windscreens - Doncaster
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the convenience of the mobile service and the professionalism of the technician. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
The whole experience with the team was…
The whole experience with the team was outstanding. They accommodate my difficulties for availability and helped me through the process.
The fitter was very prompt and polite. He was in contact with me fro. The day before the fitting and all the way through the entire job.
I would recommend this service to anyone including friends and family.
Payment for the excess was done via his handheld payment system.
All went great. Fantastic job.
March 26, 2025
Reply from National Windscreens - Doncaster
Thank you for your kind words and for taking the time to share your positive experience. We're delighted to hear that you found the entire process so smooth and that the team was accommodating and helpful. It's wonderful to know that the fitter was in constant communication and provided excellent service. We strive to provide our customers with a seamless and positive experience, and your feedback is a testament to our team's dedication.
Long waits at reception during drop off…
Long waits at reception during drop off and collection
March 29, 2025
Reply from National Windscreens - Doncaster
We understand your frustration with the wait times at reception. We are always striving to improve our customer experience and appreciate you bringing this to our attention.
Great service
The person who came to repair the windscreen explained everything prior to the work being done. Quick service from booking appointment to the work being carried out. Would recommend.
March 22, 2025
Reply from National Windscreens - Doncaster
Thank you for your positive feedback! We're delighted to hear that you were pleased with the technician's clear explanations and the quick service you received. We strive to provide our customers with a seamless and efficient experience, from booking to completion. We appreciate your recommendation and are glad we met your expectations.
Car not ready sameday as planned
Car not ready sameday as planned. We had to wait while the following day. No real explanation. Windscreen seems ok.
March 27, 2025
Reply from National Windscreens - Doncaster
We understand your frustration with the delay in your car's readiness. We strive to provide timely service and apologize for the inconvenience caused. We appreciate your feedback and will look into the reasons for the delay.
Reply from National Windscreens - Doncaster
We appreciate your kind words and are thrilled to hear about your positive experience.
first class service
March 12, 2025
Reply from National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Doncaster
Thank you for your kind review! We're happy to hear that you found our service very good and friendly. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Replacement windscreen
Great simple stress free from the outset. Fantastic service. My insurance put you straight through to National Windscreens who were quick to book me in, giving me all details I needed plus sending them via txt/e-mail. Arrived on the day. Very pleasant greeting. Got a txt 2 1/2 hours later to collect. Perfect. Highly recommend.
March 13, 2025
Reply from National Windscreens - Doncaster
Thank you for taking the time to share your positive experience. We are delighted to hear that you found our service to be excellent. We strive to provide our customers with a smooth and efficient experience, and it's wonderful to know that we were able to meet your expectations. We appreciate your kind words and are glad you would recommend us.
Arrived on time were courteous and…
Arrived on time were courteous and professional and did a great job
March 6, 2025
Reply from National Windscreens - Doncaster
We appreciate your kind words and are glad to hear you were satisfied with the service. We strive to provide a positive experience for all our customers, and your feedback motivates us to continue doing so.
Reply from National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great job!
Arrived punctually, kept me informed every step of the way, very friendly and professional 5* service
February 25, 2025
Reply from National Windscreens - Doncaster
Thank you for your kind words and positive review. We are delighted to hear that you were kept informed throughout the process and that you appreciated the friendly and professional service. We appreciate your feedback and are committed to providing excellent service to all our customers.
Staff very polite and friendly.Job…
Staff very polite and friendly.Job carried out in a very efficient and professional manner.
February 28, 2025
Reply from National Windscreens - Doncaster
Thank you for your kind words and positive review. We are thrilled to hear that you were impressed by our staff's politeness and friendliness, as well as their efficient and professional work. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Reply from National Windscreens - Doncaster
We're so glad to hear you had a positive experience! We strive to provide fast and friendly service, and it's wonderful to know we met your expectations.
First time using national windscreens
First time using national windscreens, and what a great service, technicians absolutely brilliant, good advice,knowledge and friendly .
February 27, 2025
Reply from National Windscreens - Doncaster
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received and that the technicians were brilliant, knowledgeable, and friendly. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Done ours(heated one) last week,this…
Done ours(heated one) last week,this morning we had minus outside.Tried to switch windscreen heating on and guess what?Only half of it works.Contacted them about issue and they told us we need to comeback again….last week we had to be of work to go there,this week because of their own fault they telling us we will have to come back and take time of work again when clearly they have mobile service and thats what they had to offer a customer who is not local.Very disappointed and would advice to go somewhere else.
February 27, 2025
Unprompted review
Reply from National Windscreens - Doncaster
We understand your frustration with the windscreen heating issue and the inconvenience of having to come back for another appointment. We appreciate you bringing this to our attention and will use your feedback to improve our service.
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