Unfortunately, my experience was disappointing. My appointment was changed from the afternoon to the morning after I had paid my insurance excess. I dropped the car off at 9:00 am but was told it... See more
Company replied
Location
Switch locationSandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
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See what reviewers are saying
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... See more
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Great simple stress free from the outset. Fantastic service. My insurance put you straight through to National Windscreens who were quick to book me in, giving me all details I needed plus sending the... See more
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Recently had the windscreen changed on my Jaguar F Pace and the communication and levels of workmanship was second to none. From the initial booking right until job completion I was kept in the loop... See more
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Company details
About National Windscreens - Doncaster
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, United Kingdom
- 01302-460-154
4.5
Excellent
560 reviews
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Great service
May 30, 2025
Reply from National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good service
May 30, 2025
Reply from National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Job completed to timescale quoted
Job completed to timescale quoted. New windscreen fitted just like new.
May 29, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that your new windscreen was fitted to the quoted timescale and is just like new. Thank you for your positive feedback!
Online booking is atrocious and the…
Online booking is atrocious and the call centre for Doncaster depot never answer their phone !!!!!!!!
May 27, 2025
Reply from National Windscreens - Doncaster
We regret you had trouble booking online and reaching our Doncaster depot. We'll investigate these issues. Thanks for your feedback.
Great service
Great service! I had to wait at their workshop as I didnt have another car/lift to go away and come back, but the guys made me a coffee and everything and made me comfortable until the work was done! Will definitely choose to go here again for future replacements.
May 22, 2025
Reply from National Windscreens - Doncaster
We're glad you enjoyed your experience and appreciate you taking the time to share your feedback. We aim to make our customers comfortable, and we're happy our team could assist you while you waited. We look forward to seeing you again for your future needs!
Can't fault the service.
Easy to book a replacement online. Simple drop off and pick up. Excellent work (would never know the windscreen had been replaced)
May 19, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that booking your replacement was easy and that you found our drop-off and pick-up process simple. We're glad you were satisfied with the quality of the work. Thanks for your feedback!
Reply from National Windscreens - Doncaster
We're glad to hear booking was easy, the staff was great, and you were happy with our work. Thank you!
Great job, would highly recommend …
The job was completed very quickly without fuss and the technician was super polite and friendly
May 15, 2025
Reply from National Windscreens - Doncaster
We're glad you enjoyed your experience. Thank you for your positive feedback regarding the technician's efficiency and politeness.
Incredibly poor service…avoid at all costs
Went through insurance company to repair a back electric window that had smashed. Outcome…paid full excess and was left with the glass to fit myself. The fitters lied and I will never use this company again.
I would give them no stars if that was an option
May 13, 2025
Reply from National Windscreens - Doncaster
We understand your frustration with the experience you had with our company. It's disappointing to hear that you weren't satisfied with the outcome of your repair. We appreciate you bringing this to our attention, and we'll use your feedback to improve our services.
Reply from National Windscreens - Doncaster
Thank you for your kind words! We're thrilled to hear you were happy with the quick and quality work we provided. We strive to deliver excellent service to every customer, and your feedback confirms we are on the right track.
Helpful
Fast, friendly service, did their best to clean the glass out my car too which saved me a job, Thankyou
April 19, 2025
Reply from National Windscreens - Doncaster
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the fast and friendly service you received. We strive to provide a positive experience for all our customers, and we are glad that we were able to achieve that for you.
I had a fantastic experience the guy…
I had a fantastic experience the guy that sorted out my windscreen was spot on. Kind and friendly. It was done in know time at all they gave me a text to let me know it was done.
April 23, 2025
Reply from National Windscreens - Doncaster
We're delighted to hear about your positive experience. It's wonderful to know that you received such excellent service and that the technician was kind and friendly. We appreciate you taking the time to share your feedback.
Fast Service
Fast Service - There was a possibility of it taking 4 hours, but it only took 2.
They only offer TEXT messages to alert you that your car's ready to collect. Keep an eye out!
April 18, 2025
Reply from National Windscreens - Doncaster
We appreciate your feedback and are glad to hear that your service was completed in a timely manner. We understand that communication is important, and we will take your suggestion about alternative notification methods into consideration.
the upholstery near the windscreen was…
the upholstery near the windscreen was dirty and the plastic of the mirror was also broken
April 19, 2025
Reply from National Windscreens - Doncaster
We understand your disappointment with the condition of the vehicle. We strive to maintain a high standard of cleanliness and vehicle quality. We appreciate you bringing this to our attention and will use your feedback to improve our services.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
efficient service with very helpful…
efficient service with very helpful staff
same day attendance
fast to complete the job
slight crack still present so hoping it works!
April 17, 2025
Reply from National Windscreens - Doncaster
Thank you for your kind words about our service and staff. We appreciate your feedback and are glad to hear you were happy with the speed and efficiency of our work. We understand your concern about the crack and hope the repair holds up well.
very professional and friendly cleaned …
very professional and friendly cleaned all broken glass away arrived on time
April 17, 2025
Reply from National Windscreens - Doncaster
We appreciate your kind words! It's wonderful to hear that you found our service professional, friendly, and efficient. We strive to provide the best possible experience for our customers, and we're glad we were able to meet your expectations.
Brilliant service
Great service, explained there would be a wait, but did it as promptly as they could! Top class service, highly recommended this site.
April 16, 2025
Reply from National Windscreens - Doncaster
Thank you for your kind words and for taking the time to share your positive experience. We appreciate your understanding about the wait and are glad you found our service to be top class. We strive to provide excellent service to all our customers and are happy to hear that we met your expectations.
1st class service
All the staff friendly. More than accommodating, went out their way to help save me another journey and time. Prompt and professional. A 1st class service at Doncaster.
April 15, 2025
Reply from National Windscreens - Doncaster
We are thrilled to hear about your positive experience. It's wonderful to know that our staff went above and beyond to make your visit as smooth and efficient as possible. We strive to provide exceptional service, and your kind words are a testament to our team's dedication.
Overall a good experience
Overall a good experience, technician was friendly and efficient. They replaced the whole windscreen quickly. Only downside was that you are told they can’t give you an exact time of arrival. However my technician did ring me an hour before their potential arrival time which would have been nice to know before waiting most of the day for a spontaneous arrival.
April 9, 2025
Reply from National Windscreens - Doncaster
We appreciate you taking the time to share your experience. We're glad to hear that the technician was friendly and efficient, and that the windscreen replacement was completed quickly. We understand your frustration with the lack of a specific arrival time. We strive to provide our customers with accurate information and will take your feedback into consideration as we continue to improve our communication processes.
VERY PROFFESIONAL,QUICK AND EASY…
VERY PROFFESIONAL,QUICK AND EASY SERVICE WITH STEP BY STEP BOOKING
April 11, 2025
Reply from National Windscreens - Doncaster
Thank you for your positive feedback! We are pleased to hear that you found our service professional, quick, and easy to use. We strive to provide a seamless and straightforward booking experience for our customers and appreciate your kind words.
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