Unfortunately, my experience was disappointing. My appointment was changed from the afternoon to the morning after I had paid my insurance excess. I dropped the car off at 9:00 am but was told it... See more
Company replied
Location
Switch locationSandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
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See what reviewers are saying
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... See more
Company replied
Great simple stress free from the outset. Fantastic service. My insurance put you straight through to National Windscreens who were quick to book me in, giving me all details I needed plus sending the... See more
Company replied
Recently had the windscreen changed on my Jaguar F Pace and the communication and levels of workmanship was second to none. From the initial booking right until job completion I was kept in the loop... See more
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Company details
About National Windscreens - Doncaster
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, United Kingdom
- 01302-460-154
4.5
Excellent
560 reviews
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Reply from National Windscreens - Doncaster
We appreciate you taking the time to leave us this positive feedback! We're so happy to hear you were pleased with our fast and efficient service.
Great Service
Great Service, Brilliant Job.... cannot tell where the chip in the windscreen was.
July 8, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that you received great service! It's wonderful to know that we did such a brilliant job repairing the windscreen chip to your satisfaction. Thanks for your feedback.
Fast fitting the lads did a great job…
Fast fitting the lads did a great job top workmanship
July 8, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that the fitting was fast and the workmanship was top-notch. We appreciate your positive feedback and thank you!
Great experience and regular updates…
Despite a minor delay in the delivery of the glass, I appreciated the engineer's consistent communication during the process. He made a commendable effort to track down the glass, which he personally collected. The fitting was completed efficiently and with professionalism. I would certainly consider using this service again and recommend it to others. Thank you for a positive experience!
July 3, 2025
Reply from National Windscreens - Doncaster
We appreciate you sharing your experience. We're glad the engineer's communication and effort to retrieve the glass were helpful, and the fitting was completed professionally. We value your recommendation!
Reply from National Windscreens - Doncaster
We appreciate your positive feedback! We're so glad to hear you received super service from our attentive staff, and highly recommend us.
Reply from National Windscreens - Doncaster
We're happy to hear that you had a positive experience with us. Thank you for your kind words and for taking the time to share your feedback!
Cracked windscreen
From phoning up for an appointment to getting one as soon as I could was very pleased,they did a good job i would definitely recommend these guys
June 27, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that you were pleased with the prompt appointment scheduling and the quality of our work. We appreciate your recommendation and thank you for your positive feedback!
Came out and fitted a new screen in a…couple of days
Came out and fitted a new screen in a couple of days. The young technician was a good tidy lad with great communication.
June 27, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that the screen replacement was completed quickly and efficiently. We appreciate your positive feedback regarding the technician's tidiness and communication skills.
Reply from National Windscreens - Doncaster
We appreciate you sharing your experience with our fast, efficient, and friendly service! Thank you for your positive feedback.
Reply from National Windscreens - Doncaster
We appreciate your feedback and are glad you found our appointment availability and communication helpful. Thank you!
It was great experience
It was great experience, very prompt, very professional, very polite, good job well done, thank you.
June 20, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that you had a great experience with our prompt, professional, and polite service. We appreciate your kind words and are glad we did a good job for you. Thank you!
Services are great and efficient
Services are great and efficient, staffs are also friendly.
June 19, 2025
Reply from National Windscreens - Doncaster
We appreciate your positive feedback! We're happy to hear that our services were great and efficient, and our staff were friendly.
Fitter arrived on time as planned
Fitter arrived on time as planned, hoovered up all the bits of glass
A pleasant chap who had a few minutes to chat before the next job
June 19, 2025
Reply from National Windscreens - Doncaster
We're happy to hear that the fitter arrived promptly and left the area clean. We appreciate you taking the time to share your positive experience with us!
Reply from National Windscreens - Doncaster
We appreciate you sharing your feedback and are happy you received quick and efficient replacement service!
Windscreen replacement
From the initial contact through my insurance to booking in and subsequent info sent i have been very pleased with the overall performance of National Windscreens. Thank you
June 4, 2025
Reply from National Windscreens - Doncaster
We appreciate you taking the time to share your positive feedback. We're happy to hear that you were pleased with our overall performance, from the initial contact through the booking process.
Reply from National Windscreens - Doncaster
We're glad you found the service at the Doncaster branch great. Thank you for sharing your positive experience with us; we appreciate it.
Reply from National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
When the fitting was finished I spent…
When the fitting was finished I spent hours cleaning glass sealant off trims dash roof lining steering wheel and floor
April 8, 2025
Reply from National Windscreens - Doncaster
We appreciate your feedback and are sorry to hear about the sealant cleanup needed after your fitting. We'll review our processes to prevent this issue in the future.
Great service
May 30, 2025
Reply from National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good service
May 30, 2025
Reply from National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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