The team at Dorchester, Dorset were great - really accommodating. They drove to where my car was waiting for its MOT and liaised with the garage owner to get the windscreen replaced prior to the MOT.... See more
Company replied
Location
Switch locationUnit G2, Marabout Industrial Estate, DT1 1YA Dorchester, Dorset, GB
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Everything went smoothly dropped the car off and just over an hour late it was ready for collection, nearly two weeks later now though and there is a very annoying tapping like sound but other than th... See more
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Was always weary about having windscreen replaced, would it be as good as factory fitting and could you tell it had been replaced with overspilling the adhesive and things. No need to worry tho!... See more
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Very easy to book and swift service. Far better than autoglass, who seem to feel that by getting an aggressive call centre operative to call me, stay on the phone after I've told them I'm sorted... See more
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Company details
About National Windscreens - Dorchester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit G2, Marabout Industrial Estate, DT1 1YA, Dorchester, Dorset, United Kingdom
- 01305-700-096
4.7
Excellent
290 reviews
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Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very friendly and very quick to sort it…
Very friendly and very quick to sort it good service
June 20, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good communication and good job done
Good communication and good job done. Just took 2 days to get an appointment, hence 4 stars intead of 5.
June 21, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
On time and efficient.
June 22, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Always a great service from these guys
Always a great service from these guys. Wouldnt use anyone else
June 21, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very straightforward and quick.
June 5, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Booking was easy but I was hoping you’d…
Booking was easy but I was hoping you’d come to me but this option did not present.
Technician was friendly and quick and looks to have done a good job.
Your Dorchester base is hidden away and with terrible access due to roadworks.
June 1, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy and straight forward
May 30, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service from booking to…Excellent Service
Excellent service from booking to completion many thanks would highly recommend
May 17, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service at my home
Excellent service at my home. On time and job completed brilliantly.
May 17, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Punctual, polite and efficient.
The guy who came arrived on time (possibly his first call of the day) and took the trouble to explain what he was going to do. It eased the pain of having a damaged windscreen.
May 15, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly and efficient service at Dorchester
The guys at Dorchester were super helpful and friendly. Great service. Car windscreen replaced within the hour. Thank you so much.
May 10, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
difficult job
I had to wait several days for the unusual screen to be sourced, and someone had to drive to Exeter to get a screen from a competitor.
The man who did the fitting was excellent. V pleased with the result.
May 2, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very easy to book and swift service
Very easy to book and swift service.
Far better than autoglass, who seem to feel that by getting an aggressive call centre operative to call me, stay on the phone after I've told them I'm sorted and to leave, who then forcefully tells me she needs to speak to the policy holder despite me telling her I'm doing it for my wife!.. don't touch autoglass, trust National windows...
April 24, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy, quick and friendly service
Easy process and quick. Staff friendly. Was originally told 4 hours but only took half time. No mess.
April 30, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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