Was always weary about having windscreen replaced, would it be as good as factory fitting and could you tell it had been replaced with overspilling the adhesive and things. No need to worry tho!... See more
Company replied
Location
Switch locationUnit G2, Marabout Industrial Estate, DT1 1YA Dorchester, Dorset, GB
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Very easy to book and swift service. Far better than autoglass, who seem to feel that by getting an aggressive call centre operative to call me, stay on the phone after I've told them I'm sorted... See more
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The replacement screen has been fitted well. We had to find a nearby cafe to wait about two and a half hours. The gentleman on reception was brusque and unhelpful in response to enquiries about timing... See more
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Apprehensive to begin with as not used before. Operator friendly and soon put me at ease. Booking straight forward, although needed collecting as didn’t want waste time shopping for Two hour time slo... See more
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Company details
About National Windscreens - Dorchester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit G2, Marabout Industrial Estate, DT1 1YA, Dorchester, Dorset, United Kingdom
- 01305-700-096
4.8
Excellent
284 reviews
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Fixed my window which was great on our…
Fixed my window which was great on our holiday and quick but then the bloke put a fault on my car put the window wiper on back wards as I had no tools I had to drive 35 mins up the road the the place where they was front had to sort it but he had no tools to take the fault off so currently I still have the fault on my car which I’m not happy about
July 21, 2026
Reply from National Windscreens - Dorchester
We are truly sorry to hear about the issue you experienced with your wiper after your recent service and the inconvenience this has caused. We appreciate you bringing this to our attention and will review our procedures to prevent similar occurrences.
A positive experience.
Punctual, well informed, efficient, maintained good contact. Worked around my time schedule.
July 14, 2026
Reply from National Windscreens - Dorchester
We're so pleased to hear that our team was punctual, well-informed, and efficient. It's great that we were able to maintain good contact and work around your schedule. Thank you for your wonderful feedback!
Quick friendly service
July 17, 2026
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Dorchester
We're so pleased you found our service friendly, efficient, and completed within the specified timescale. Thank you for your wonderful feedback!
Reply from National Windscreens - Dorchester
We're so pleased to hear that you found our service professional and quick. Thank you for your wonderful feedback!
Reply from National Windscreens - Dorchester
We're so pleased to hear that our staff was efficient and professional, and that they were knowledgeable. Thank you for your kind feedback!
National Windscreens did an absolutely…
National Windscreens did an absolutely brilliant repair in their Dorchester unit.
The complete windscreen was replaced and the electronics calibrated perfectly.
All as promised and in a prompt time on the day.
June 18, 2026
Reply from National Windscreens - Dorchester
We're delighted to hear about your excellent experience at our Dorchester unit. It's great to know the windscreen replacement and calibration met your expectations. Thank you for your kind feedback!
Happy and helpful staff alongside a…
Happy and helpful staff alongside a prompt service 😀
June 17, 2026
Reply from National Windscreens - Dorchester
We're so glad you found our staff helpful and our service prompt! Thank you.
Reply from National Windscreens - Dorchester
We appreciate your kind words.
Reply from National Windscreens - Dorchester
We're pleased you found our service good and professional.
Reply from National Windscreens - Dorchester
We appreciate you sharing our team was punctual and did a great job! We are so happy.
Very good experience with this company
Very good experience with this company, excellent communication and an excellent job putting my new windscreen in thank-you
May 27, 2026
Reply from National Windscreens - Dorchester
We appreciate your positive feedback! We're glad to hear about your excellent experience with our team and the windscreen installation.
Customer service excellence
James could not have been more willing to help me, from booking at a time which suited me around my train journey, and then giving me a lift to the station. Top man!
May 15, 2026
Reply from National Windscreens - Dorchester
We are so glad to hear about your positive experience and appreciate you sharing your kind words. We value your feedback!
Reply from National Windscreens - Dorchester
We appreciate you sharing that our staff was efficient and polite! We are so happy that we quickly resolved the issue.
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Perfect service
Very fast
Very professional
No trouble at all
It was done for 30 min
Thank you
April 30, 2026
Reply from National Windscreens - Dorchester
We're happy to hear that your experience was fast and professional! We appreciate you taking the time to leave us such positive feedback.
Great experience with National Windscreens
Very easy to sort a replacement windscreen at my home address. Thank you!!
March 28, 2026
Reply from National Windscreens - Dorchester
We're happy that arranging your windscreen replacement at your home address was easy. We appreciate your positive feedback; thank you very much!
Friendly and efficient
March 20, 2026
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen Fitting Bad Workmanship
Windscreen was a complete rush and botched job! Job finished in a mere 30 minutes! When I returned home i noticed the side exterior trim wasn’t sitting right was puckered up and not even touching the screen! I returned to see the manager who tried to smash it flat but he then removed it and it had been broken! He said would get me another but i never heard any more? Coupled with this the pillar inside trim wasn’t sitting right either which he spotted but did nothing about! I also noted driving home the second time that the dash trim inside car was uneven too! To add to this the windscreen doesn’t sit level at the top of the screen and dips lower on driver side to the extent that the wiper looses contact with the screen at the top of its stroke! After paying £140 excess towards this windscreen replacement i am shocked at the level of workmanship! I will never use this Dorchester branch of National Windscreens ever again and would warn people about using them!
December 24, 2025
Reply from National Windscreens - Dorchester
We appreciate you bringing this to our attention. We're sorry to hear about the issues with your windscreen replacement, including the trim, alignment, and wiper contact. The quality of our work is important to us, and we'll investigate this further to ensure improvements are made. Thank you for your feedback.
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