Friendly helpful and quick to deal with replacing the windscreen - great job

Excellent service from online booking to site visit.

Very polite fitter local and good at his job

I had every stage of the replacement explained before work started by one of the technical team - the waiting room was clean and bright and well kept my windscreen was fitted with sensors, camera and mirror, some needing re-calibration but branch was equipped for this and all went smoothly - I have no trouble in recommending National Windscreens for their excellent service.

Perfect job done very quickly on a bank holiday Monday, which was also the first day of the year. Staff were already really cheerful (actually, only one bloke in the day!), which I'm not sure I would have been in those circumstances. Communications and reminders were great too.
Great job, couldn't have been better.

The fitter arrived on time ad did a very good job. The interior of the car was left clean.

I was made to feel welcome and everything was explained clearly to me

Quick efficient service and very smart premises

Good experience with all staff
Service was clear and precise

National Windscreens came within 48 hours and fixed it whilst I was working. Great service.

Very friendly, came all the way out to my home nice fix thanks very much

Great! Excellent service in a short time and fair price!

nice friendly people. good job done.

Booked appointment seen on time very professional told me how they would repair and done very quickly while I waited. They showed me the repair ensured I was happy with service. Would highly recommend.

great comms, really nice guys, quick and efficient.

Avoid the Exeter branch.

What should have been a straightforward windscreen replacement turned into a 10-month ordeal. The first windscreen was poorly fitted and leaked due to inadequate bonding that was clearly not watertight, causing damage to the vehicle’s interior.

When a second windscreen was installed, the situation worsened. Excessive bonding was used, the windscreen was not level, and significant paintwork damage was caused to the vehicle — including both front wings, both front doors, the roof, and roof trims. A section of the roof lining was even cut out, and there appeared to be attempts to conceal damage to the roofs paintwork.

I obtained three independent reports confirming that the second windscreen was defective. It was distorted and blurred at the bottom, incorrectly fitted, and all associated damage was documented.

Despite this, National Windscreens refused to accept responsibility, replace the windscreen, repair the damage, apologise, or offer any compensation. Communication eventually stopped altogether.

I escalated the issue through my insurance company, who took over the complaint. Despite National Windscreens multiple attempts to stop the correctional repair works, the insurance company persevered and arranged a third windscreen replacement and ensured all damage was repaired by professionals.

In total, this situation resulted in nearly £8,000 worth of defects and damage, along with almost a year of stress and inconvenience.

I have extensive photo and video evidence, as well as copies of the independent reports, but unfortunately these cannot be uploaded here.

Proceed with extreme caution and good luck with the Exeter branch manager!