Replaced my heated windscreen within an hour.

Took two weeks because of supplier delays and them sending the wrong window for my car (technician still turned up though so didn’t check the window before!). But then used a different supplier and got it overnight after two weeks of waiting. We were apparently put down as a priority. My car only had a small plastic sheet taped to the car that a neighbour gave us, which they knew and that’s why we were a priority. Didn’t get offered a crash wrap until the first delay in the window coming. My car is now damaged and is going to cost nearly £400 because of water damage from being left in a literal storm. We recently moved house so managed to make some room in the garage and move the car in there after a few days (also work full time and have a toddler). I’ve contacted them and they don’t see the damage to my car as their fault and closed the complaint despite saying they’d raise it with my insurance (they didn’t, I did). They were initially talking about compensation too but as soon as they found out it’s due to water damage, they said no to compensation. Gave me my excess I paid back as a ‘gesture of good will’ (well, I should receive soon anyway!), but I was stuck at home for two weeks and all my bills are higher as a result. Also, they’ve gone through all our phone calls to try catch me out, I reply with the truth, not the snippet they’ve picked from a whole conversation, and they ignore that and try something else. For example, they tried to tell me that I told them the car was covered or they would’ve crash wrapped it straight away. No, I said it had a plastic sheet taped to it and the lady on the phone replied saying we were a priority because it was ‘exposed to the elements’.

Stay away if you can!!!! This is the only company my insurance use, I would happily pay more to go somewhere else another time!!!

Quick and friendly service.

Easy to book and find location, great customer service

Really pleased with the service. Friendly technician who did a great job, considering the trims had been glued onto the broken screen. All replaced and put back securely. Great that they come to you to complete the work, very efficient and hassle free.

Helpful staff.

I recently used National Windscreens and was very pleased with the overall service. The staff were friendly, knowledgeable, and kept me updated at every stage. The repair/replacement was completed quickly and to a high standard, with minimal disruption to my day. Great service and good value — I would happily recommend them.

Company cancelled our appointment 30mins before cut off of 4:30pm. Had previously quoted an appointment between 9am-4:30pm so a day off work had to be booked. We have now lost out on a days wages which for a working family with four children is an absolute nightmare in this cost of living crisis.

Very efficient replacement of cracked window screen.
Booking was made quickly and engineer arrived on time . Installation was done quickly with a good result.

Prompt, friendly, safety conscious, and did a good job.

Every person to whom I spoke was very helpful and courteous.
The finished windscreen is beautiful, many thanks for all your help and kindness.

Arrived quickly directly to my work. Was carried out swiftly and with ease. Friendly and informative. Pleased with the service.

Arrived on time, very helpful and efficient

Excellent communication with booking and rescheduling.
Great service engineer.
Fast and efficient

Good communication, polite, efficient staff, excellent customer care.

Immediate helpful and friendly service from first telephone contact, to email follow-up, then clear communication on the repair appointment time. The glass replacement was punctual, clean and efficiently completed by the friendly technician. Super job.

Prompt and efficient service

Operator arrived on time and did a good job. All you could wish for.