On the morning of our windscreen replacement we was met by Jaye . She was very helpful kind and professional. Excellent customer service given by her. She kept us informed when windscreen had been... See more
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Location
Switch location2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE Exeter, South Devon, GB
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See what reviewers are saying
The service was excellent, Niall (I hope that's right!) was friendly, professional and fitted a complex windscreen in under 2 hours instead of the 4 hours we'sd been told to expect, and phoned 30 mins... See more
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Windscreen was replaced due to crack as a result of a stone chip. Car is 12 years old, windscreen was original. Replacement was noted to be non OEM screen. Drove home, car was parked up for 4 days wh... See more
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The whole experience was great. From the moment I arrived I was made to feel special and treated with great kindness. My fitter, sorry I didn’t get her name, was outstanding and a great asset to Natio... See more
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Company details
About National Windscreens - Exeter
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE, Exeter, South Devon, United Kingdom
- 01392-590-046
4.7
Excellent
486 reviews
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I would commend the staff at Exeter
I would commend the staff at Exeter. They were all professional, courteous and accommodating. They have a strong customer focus and I would have no hesitation in recommending them to anyone who requires a new windscreen.
March 21, 2026
Reply from National Windscreens - Exeter
We appreciate your positive feedback. We're happy to hear that you found the staff professional, courteous, and accommodating. We're glad they demonstrated a strong customer focus, and we appreciate your recommendation.
Communication is everything
Communication is everything. The guys at Exeter were excellent the whole way through. The windscreen was changed and the car was ready for collection well within the time I had been expecting. Very clean job - and workshop. I couldn’t rate them higher.
March 18, 2026
Reply from National Windscreens - Exeter
We appreciate your positive feedback! We're happy to hear that the team at Exeter provided excellent communication and completed the windscreen replacement promptly and cleanly. We're glad you couldn’t rate them higher.
Reply from National Windscreens - Exeter
We appreciate you sharing that our team was quick, convenient, and helpful! We are so happy you had a positive experience.
Reply from National Windscreens - Exeter
We're happy to hear that you found our service brilliant and welcoming, and that the work was rapid. Thank you for your positive feedback!
Reply from National Windscreens - Exeter
Thank you for your positive feedback!
Reply from National Windscreens - Exeter
We appreciate you sharing. We are so happy to hear about the excellent service and product, and the great communication you experienced.
Liam was ready and waiting at the due…
Liam was ready and waiting at the due time and completed the job in 90 minutes. I was able to speak to staff about my queries beforehand. The only issue was a delay in the delivery of the new screen.
February 26, 2026
Reply from National Windscreens - Exeter
We're glad you enjoyed your experience and that the work was completed quickly. We appreciate your patience regarding the screen delivery delay and value your feedback. Thank you!
Fast appointment
Fast appointment screen replaced in less than an hour great service .
February 11, 2026
Reply from National Windscreens - Exeter
We're happy to hear that you had a fast and great service experience with your screen replacement. Thank you for your positive feedback!
Reply from National Windscreens - Exeter
Thank you for your positive feedback!
Reply from National Windscreens - Exeter
We're happy to hear that everything was completed punctually. Thank you for your positive feedback; we appreciate it.
Great customer service
Great customer service
friendly staff
All very smooth and around my working day
January 16, 2026
Reply from National Windscreens - Exeter
We appreciate your positive feedback! We're happy to hear about your great customer service experience and that our staff was friendly and accommodating to your schedule.
Efficient and helpful Service and Work
January 21, 2026
Reply from National Windscreens - Exeter
We appreciate you sharing that our service and work were efficient and helpful! We are so happy you had a positive experience.
Quick professional service
Quick and professional service with no bull sh.. friendly and polite staff
January 20, 2026
Reply from National Windscreens - Exeter
We appreciate your positive feedback! We're happy to hear that you found our service quick and professional and that our staff were friendly and polite.
The Exeter team were brilliant
The Exeter team were brilliant. They came out to make my door waterproof then got me in ASAP for the new window. Excellent fitter very friendly and efficient. Thank you all.
January 20, 2026
Reply from National Windscreens - Exeter
We're happy to hear that the team's quick response and the efficient installation met your needs and made your door waterproof. Thank you for your positive feedback and appreciation.
Mechanic was great, process not so much
Richard the mechanic was great but I can't give NW 5 stars because your process needs improvement. You need to add 'what to do in event of rain' to your 'How to Prepare' notes to customers.
When I booked NW said they would come to my house, no other option was mentioned. It rained all morning but I assumed NW would bring a pop up shelter as there was nothing in your 'How to Prepare' notes about what to do if it rained. Then 1 hour before my 1pm appt I got a call telling me I had to go to NW in Marsh Barton. Problems were: I live 3/4 hour away but only on a good run; Marsh Barton is HUGE and I didn't know where you were located: there were road closures enroute and I wasn't dressed ready to go out. It was raining all morning so why didn't I get called much earlier? You gave no time to rearrange, what if I had dependents and couldn't go out? Please review your processes
January 15, 2026
Reply from National Windscreens - Exeter
We appreciate your feedback and are glad the mechanic was great. We're sorry our process caused you inconvenience due to the weather and short notice. We will review our procedures, especially regarding inclement weather communication and timing, to improve the customer experience.
Arrived on time . Polite priffessional
Arrived on time .. due to xmas/new year period i had to wait 5 days which was a nuisance without my car. But tge lad who did repsir v proffessional and polite
January 3, 2026
Reply from National Windscreens - Exeter
We appreciate you taking the time to share your feedback. We're happy to hear that the repair was completed professionally. We regret the delay you experienced due to the holiday period.
Awful customer service. Dreadful company.
Awful customer service. Rude incompetent and patronising. Had to escalate to complain as was told it was condensation inside car. It was ice. I know the difference. I was told to take to a garage and it would be investigated and fixed. I was told on arrival at garage that it would cost me £160. Then advised to speak to man in reception who was unbelievably rude and sexist and spoke to my husband, as a female I obviously couldn’t have been the owner, that it would cost £360 to check issue. Why did
The manager when I spoke to her warn me about this? The guy who worked in the garage was really good but his colleagues are lazy. Had we known we would not have wasted so much time taking time off work to both drive there so I could get a lift back etc. Dreadful company, no follow up call from manager afterwards to see if resolved. Complete lack of customer care and service. Avoid dealing with this company if you can. In my top 5 of all time worse customer care experiences!
October 8, 2025
Reply from National Windscreens - Exeter
We're very sorry to hear about the unacceptable service you experienced. We'll investigate this internally to ensure such issues are addressed. Thank you for your feedback.
Reply from National Windscreens - Exeter
We appreciate you sharing! We are so happy to hear you received excellent, professional, and friendly service.
Kept up to date the whole time
Kept up to date the whole time with text messages and phone calls.
Lovely man did the repair quickly and kept me up to date with that too. Brilliant service
January 6, 2026
Reply from National Windscreens - Exeter
We appreciate your positive feedback. We're happy to hear that you were kept informed with texts and calls, and that the repair was completed quickly. Thank you!
Excellent prompt and quality service.
January 1, 2026
Reply from National Windscreens - Exeter
We appreciate you sharing! We are so happy you were pleased with our excellent, prompt, and quality service.
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