On the morning of our windscreen replacement we was met by Jaye . She was very helpful kind and professional. Excellent customer service given by her. She kept us informed when windscreen had been... See more
Company replied
Location
Switch location2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE Exeter, South Devon, GB
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See what reviewers are saying
The service was excellent, Niall (I hope that's right!) was friendly, professional and fitted a complex windscreen in under 2 hours instead of the 4 hours we'sd been told to expect, and phoned 30 mins... See more
Company replied
Windscreen was replaced due to crack as a result of a stone chip. Car is 12 years old, windscreen was original. Replacement was noted to be non OEM screen. Drove home, car was parked up for 4 days wh... See more
Company replied
The whole experience was great. From the moment I arrived I was made to feel special and treated with great kindness. My fitter, sorry I didn’t get her name, was outstanding and a great asset to Natio... See more
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Company details
About National Windscreens - Exeter
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE, Exeter, South Devon, United Kingdom
- 01392-590-046
4.7
Excellent
486 reviews
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Truly awful communication
Arrived for home repair Friday, but ordered wrong glass, stated unable to rearrange at any point following week, so I drove to them beginning of week instead (1 hour away). Ordered wrong glass again for Wednesday repair. No communication to confirm receipt of correct glass for Friday repair and national help line unable to clarify. Eventually received text confirming repair done in afternoon. Went to collect at 4.45 as google states Exeter branch open until 5pm. Last man there was just locking up and stated they closed at 4.30, then had to phone around colleagues to find keys/payment details. I understand getting the correct glass can be tricky, but truly truly awful communication.
July 5, 2025
Reply from National Windscreens - Exeter
We regret to hear about the difficulties you experienced with the glass orders, communication, and collection. We apologize for the multiple errors and the inconvenience this caused. We appreciate your feedback and will address these issues to improve our service.
Very charming mechanic / engineer
Very charming mechanic / engineer
Perfect job
Hassle free
July 26, 2025
Reply from National Windscreens - Exeter
We're happy to hear that you had a perfect, hassle-free experience with our charming mechanic/engineer. Thank you for your positive feedback!
Very efficient and great interaction…
Very efficient and great interaction with the insurance company for an effortless experience.
Great customer service too!
July 23, 2025
Reply from National Windscreens - Exeter
We appreciate you sharing your positive experience! We're happy to hear that you found our service efficient and that you were pleased with how we handled the insurance process.
The windscreen installer was very…
The windscreen installer was very knowledgeable and very helpful and worked with a smile on his face which made it a lot easier
July 21, 2025
Reply from National Windscreens - Exeter
We're happy to hear that the installer's knowledge and helpfulness made your experience easier and more pleasant. We appreciate you taking the time to share your positive feedback!
Reply from National Windscreens - Exeter
We are so glad that you found our team to be friendly, fast, and efficient. Thank you for your positive feedback; we appreciate it.
Very helpful great service
July 16, 2025
Reply from National Windscreens - Exeter
We appreciate you sharing your experience! We're so happy our service was helpful, and we're glad it was great.
Reply from National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fabulous Customer Service
Was booked for expensive excess screen replacement but Liam did a fantastic repair to the bubbled chip on the driver’s side - no sign of the original damage & a fraction of the cost & time!
July 11, 2025
Reply from National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good communication and customer…
Good communication and customer service, very efficient and helpful company
July 4, 2025
Reply from National Windscreens - Exeter
We appreciate your positive feedback! We are glad you found our company efficient and helpful and were pleased with our communication and customer service.
The gentleman was very polite and…
The gentleman was very polite and friendly and carried out the repair with no problem at all
June 30, 2025
Reply from National Windscreens - Exeter
We're happy to hear that the repair was completed successfully and that the technician was polite and friendly. Thank you for sharing your positive experience with us!
Fantastic service
Fantastic service. Great communication and was offered an earlier slot due to a cancellation. Staff were extremely friendly both in the office and on the floor.
Workmanship was fantastic and my car was handed back without even knowing work had been done.
July 5, 2025
Reply from National Windscreens - Exeter
We appreciate your fantastic feedback! We're glad you enjoyed the great communication and earlier slot. It's wonderful to hear that you found our staff friendly and the workmanship fantastic. We aim to provide seamless service.
Quick and on time
July 3, 2025
Reply from National Windscreens - Exeter
We're glad you found our service prompt and efficient. Thank you for your positive feedback; it means a lot to us.
Reply from National Windscreens - Exeter
We appreciate your positive feedback! We're happy to hear that our representative was friendly and professional during your interaction with us.
Great!!
It was easy to get a convenient appointment time, the staff are friendly and helpful. It was such an easy process to book online.
July 1, 2025
Reply from National Windscreens - Exeter
We appreciate your positive feedback. We're happy to hear that it was easy to schedule an appointment and that our staff were friendly and helpful. We're also glad the online booking process was easy for you.
Delay as replacement screen broke in…
Delay as replacement screen broke in transit. Repaired well ,no issues once screen recived on site.
June 19, 2025
Reply from National Windscreens - Exeter
We regret the initial delay due to transit damage. We're glad the replacement screen was successfully installed and resolved the issue. Thank you for your feedback.
Easy to arrange a repair
Easy to arrange a repair. The fitter was a really nice man and was able to take payment for the excess I needed to pay. The only thing that let the whole process down was the call centre and trying to get any information out of them. So that's why 4 stars.
June 27, 2025
Reply from National Windscreens - Exeter
We're happy to hear that arranging the repair was easy and the fitter was helpful. We appreciate your feedback regarding the call center experience, and we'll use it to improve our services. Thank you.
Fast ,friendly and a great job done so…
Fast ,friendly and a great job done so happy with the new window and tidy
June 17, 2025
Reply from National Windscreens - Exeter
We're happy to hear that you had a fast and friendly experience! It's great to know you're so pleased with the new window and our team's tidiness.
Helpful staff
Helpful staff. However had to attend twice as replacement screen had not arrived.
June 20, 2025
Reply from National Windscreens - Exeter
We appreciate your feedback and are happy our staff was helpful. We regret the inconvenience of requiring a second visit due to the delayed screen.
Excellent comms and great service
June 19, 2025
Reply from National Windscreens - Exeter
We appreciate your kind words and are so glad to hear you received excellent communications and great service from our team!
The appointment was delayed from 9:30…
The appointment was delayed from 9:30 to 11:30 without informing me. My car was left filthy after the job. It was not cleaned at all
June 12, 2025
Reply from National Windscreens - Exeter
We regret the delay and that we didn't inform you promptly. We're also sorry your car wasn't cleaned after the service. We'll review our processes to improve.
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