On the morning of our windscreen replacement we was met by Jaye . She was very helpful kind and professional. Excellent customer service given by her. She kept us informed when windscreen had been... See more
Company replied
Location
Switch location2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE Exeter, South Devon, GB
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See what reviewers are saying
The service was excellent, Niall (I hope that's right!) was friendly, professional and fitted a complex windscreen in under 2 hours instead of the 4 hours we'sd been told to expect, and phoned 30 mins... See more
Company replied
Windscreen was replaced due to crack as a result of a stone chip. Car is 12 years old, windscreen was original. Replacement was noted to be non OEM screen. Drove home, car was parked up for 4 days wh... See more
Company replied
The whole experience was great. From the moment I arrived I was made to feel special and treated with great kindness. My fitter, sorry I didn’t get her name, was outstanding and a great asset to Natio... See more
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Company details
About National Windscreens - Exeter
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE, Exeter, South Devon, United Kingdom
- 01392-590-046
4.7
Excellent
486 reviews
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Reply from National Windscreens - Exeter
We're happy to hear that everything was on time and fast! We appreciate your positive feedback and thank you for sharing.
Reply from National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
5 star service..slightly spoiled by hitch
Overall excellent service spoilt by the fact that I had to visit twice as the first time they had the wrong glass part. This disappointed me as the vehicle reg clearly shows which year and model and version..
Of note was the communication..just brilliant..in confirming and then reminding me of appointments
May 26, 2025
Reply from National Windscreens - Exeter
We appreciate your feedback. We're glad our communication met your expectations. We regret that you had to visit twice due to an incorrect part. We'll review our processes to prevent this issue in the future. Thank you for bringing this to our attention.
Avoid this. Company if you can
Waited 8 days for them to come out to fix windscreen only to be told on the day that they didn’t have the window. Had to wait another 6 days only for the fitter to come out and eventually realise the window was the wrong shape. Also damaged the spoiler in the process. Have now been waiting 12 days and still no replacement spoiler
May 20, 2025
Reply from National Windscreens - Exeter
We're sorry to hear about the issues you experienced with your windscreen replacement and spoiler. We understand your frustration with the delays, incorrect window shape, and damage to your spoiler. We're looking into this to prevent similar situations. Thank you for bringing this to our attention.
i am a hgv long distance driver so took…
i am a hgv long distance driver so took a days holiday to have my windscreen replaced on my way to my appointment 23 miles away i received a phone call to say windscreen had turned up and it was broken but the representative was very helpful and arranged for a fitter to work on a Saturday morning so that i didn’t have to waste any more of my holiday which was done impeccably the only inconvenience to me was driving to Exeter twice
May 25, 2025
Reply from National Windscreens - Exeter
We appreciate you taking the time to share your experience. We're glad the representative was helpful in arranging a Saturday morning fitting and that the work was done impeccably. We understand the inconvenience of driving to Exeter twice and appreciate your patience.
Efficient and friendly man
Efficient and friendly man. Arrived when he said he would did what he was expected to do.
May 14, 2025
Reply from National Windscreens - Exeter
We're glad you were happy with the prompt and efficient service you received. Thank you for your feedback!
Reply from National Windscreens - Exeter
We appreciate your positive feedback! We're glad you were satisfied.
The job was completed super fast
The job was completed super fast. Well done Exeter branch.
May 13, 2025
Reply from National Windscreens - Exeter
We're happy to hear that the Exeter branch completed the job quickly. Thank you for your positive feedback!
Great service
Great service. Super friendly, timely and hassle free. Thanks guys, great work.
May 16, 2025
Reply from National Windscreens - Exeter
We're so happy the service was great and our team was friendly, timely, and hassle-free! We appreciate your positive feedback and are glad you enjoyed your experience.
Replacement windscreen even for an old car!!
Amazingly the company found a windscreen for my 28 year old A140 Mercedes AND found a replacement trim as the old one had rusted.
Staff were affable and efficient. Excellent treatment all round.
Fitment Centre/location is now at Marsh Barton Exeter. (List of centres needs to be amended. ) Thanks.
April 23, 2025
Reply from National Windscreens - Exeter
We're glad you enjoyed your experience and that we could find the windscreen and trim for your Mercedes. We appreciate you bringing the location update to our attention. Thanks for your feedback.
professional
My experience at the marshbarton depot was a very professional and speedy outcome.Would recommend this firm to anyone.
May 14, 2025
Reply from National Windscreens - Exeter
Thank you for your kind words! We're thrilled to hear that your experience at the depot was positive. We strive to provide efficient and professional service, and we're glad that we met your expectations. We appreciate your recommendation and look forward to serving you again in the future.
Easy to book
Easy to book, quick response and the technician could not have been more pleasant/helpful and did an excellent job.
May 13, 2025
Reply from National Windscreens - Exeter
Thank you for your kind words and positive feedback. We are delighted to hear that you found our booking process easy and that our technician was so helpful and pleasant. We strive to provide excellent customer service and appreciate you taking the time to share your experience.
Reply from National Windscreens - Exeter
Thank you for your kind words! We're delighted to hear that you found our service amazing and quick, and that you appreciated the clean and hygienic environment of our offices. We strive to provide a positive experience for all our customers, and your feedback confirms we're on the right track.
I wouldn’t recommend Nationwide Windscreens
I’m extremely disappointed with the service I received from Nationwide Windscreens. After a windscreen replacement, I found visible foam around the screen – something not present on any other cars of the same specification and wasn’t like this when dropped off. Even worse, the console screen inside my car was scratched, which I reported immediately.
Nationwide have refused to take any responsibility, citing a lack of inspection photos – which only highlights their poor procedures. There were no pre- or post-job checks, no photos taken (inside), and I wasn’t even contacted when my car was ready for collection. Apparently, I’m now expected to carry out my own inspections before drop-off just to protect myself – which says everything about how they operate. Service fell far below expectations and the response to my complaint was totally dismissive.
I wouldn’t recommend Nationwide Windscreens and I’ll be raising this further with my insurer.
*I’m sure they will respond to this, shifting the blame and avoiding any accountability.
May 1, 2025
Reply from National Windscreens - Exeter
We understand your disappointment and frustration with the service you received. We are truly sorry to hear about the issues you encountered with the windscreen replacement and the subsequent response to your concerns. We strive to provide high-quality service and take all customer feedback seriously.
Did repair as requested ,on time
May 8, 2025
Reply from National Windscreens - Exeter
We appreciate your kind words and are glad to hear that the repair was completed as requested and on time.
Reply from National Windscreens - Exeter
We appreciate your kind words about our personnel and communication. We strive to provide excellent service and are glad you found our team helpful.
Great service friendly staff very quick
May 8, 2025
Reply from National Windscreens - Exeter
Thank you for your kind review! We're delighted to hear you found our service great and our staff friendly and quick. We appreciate your feedback and strive to provide excellent customer service.
Would recommend.
Very efficient service and all completed within the specified timescale. Thank you.
May 7, 2025
Reply from National Windscreens - Exeter
Thank you for your positive review! We are thrilled to hear that you were pleased with the efficient service and that the work was completed within the specified timescale. We strive to provide excellent customer experiences, and your review confirms we're meeting that goal. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Exeter
Thank you for your kind review! We're delighted to hear that you had a positive experience with our service and found our team friendly. We appreciate you taking the time to share your feedback.
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