First, they made an appointment as soon as possible. They time management was precise and on time. The lady who works in the reception room is absolutely kind, patient and helpful. As English is not m... See more
Company replied
Location
Switch location240 Springhill Parkway, Baillieston, G69 6GA Glasgow, the Glasgow area, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No issues from first contact, to job completion, definitely would recommend to other consumers. Found staff to be very pleasant, knowledgeable and friendly.
Company replied
Got an appt within the week via my insurer where other places was over a 4 week wait. Communication was good, the venue in Glasgow was comfortable, I could work from there and was offered tea, there w... See more
Company replied
Great experience from start to finish, taken straight away slightly earlier than appointment time. Taken to waiting room and offered refreshments. Updated on completion time of work. Staff member Stev... See more
Company replied
Company details
About National Windscreens - Glasgow
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
240 Springhill Parkway, Baillieston, G69 6GA, Glasgow, the Glasgow area, United Kingdom
- 0141-432-1069
4.7
Excellent
979 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use booking system
Easy to use booking system. Clear instructions. Friendly staff. Quick service and good communication. Happy with the new windscreen. Would recommend to anyone.
May 21, 2026
Reply from National Windscreens - Glasgow
We're so happy to hear our booking system was easy to use, and you received quick service and good communication. We appreciate your recommendation!
Reply from National Windscreens - Glasgow
Thank you for your positive feedback!
Easy to book repair or replacement
Easy to book repair or replacement
Technician was polite and kept me informed of his expected arrival time
Answered any questions that I had
I would recommend using national windscreens for any future repairs around replacement
May 23, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback. We're happy to hear that booking was easy and our technician was polite and informative. We're glad you would recommend us.
Friendly Guy
Friendly Guy, gave me enough information after fitting the windshield glass. Will defo recommend
May 23, 2026
Reply from National Windscreens - Glasgow
We're so happy to hear our technician was friendly and provided helpful information. We appreciate your recommendation!
Really courteous staff
Really courteous staff, great comms and a quick high quality job - can’t fault at all
May 22, 2026
Reply from National Windscreens - Glasgow
We're so glad you experienced our courteous staff, great communication, and a quick, high-quality job. Thank you!
Reply from National Windscreens - Glasgow
We're glad you found our service professional. Thank you for your feedback.
First class company
Great online booking in service.
Fantastic communication throughout.
Replaced my windscreen promptly.
First class company.
Excellent staff.
May 20, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy to hear our online booking, communication, and prompt service met your expectations.
service was all good but pre warned it…
service was all good but pre warned it might take 4hours - engineer took 1.45hrs
May 19, 2026
Reply from National Windscreens - Glasgow
We're happy to hear your service was good and completed efficiently. We appreciate your positive feedback.
Was given a time slot
Was given a time slot, and car was finished within an hour. Excellent service. Staff were nice.
May 13, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're glad your car was finished quickly and that our staff provided excellent service.
Great service and really quick
Great service and really quick . Would say waiting area needs a good seats very very uncomfortable seats and maybe a hot drinks machine and now really pushing it a TV .
May 15, 2026
Reply from National Windscreens - Glasgow
We appreciate your kind words about our service! We're actively looking into improving our waiting area comfort and amenities for everyone.
Absolutely brilliant customer service…
Absolutely brilliant customer service from the receptionist to the workers Absolutely brilliant and went above and beyond.
May 15, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy to hear that our team provided brilliant customer service and went above and beyond.
Quick and efficient service
May 15, 2026
Reply from National Windscreens - Glasgow
We appreciate your kind words. We are glad you had a great experience with us.
Reply from National Windscreens - Glasgow
Thank you for your positive feedback!
Replacement of damaged windscreen.
The premises I was directed to by Insurance company was a bit out of the way and difficult to get to. Unfortunately I had to return for a second visit as the calibration on my Nissan did not work following the first windscreen installation. Inconvenient to say the least. However, staff were courteous and helpful on both visits.
May 13, 2026
Reply from National Windscreens - Glasgow
We appreciate your feedback regarding the location and the need for a second visit. We are sorry for the inconvenience this caused and are reviewing our processes.
Excellent service and staff were…
Excellent service and staff were lovely. Booking process easy
May 7, 2026
Reply from National Windscreens - Glasgow
We're so pleased you found our service excellent and our staff lovely! We are glad booking was easy.
Great service staff were very friendly
Great service staff were very friendly
Service was very quick
April 16, 2026
Reply from National Windscreens - Glasgow
We appreciate you sharing that our service was great, and our staff friendly! We are so happy you were pleased.
Great service and communication
The booking process was straightforward, I had good communication from the installer and the service was swift. Top job 👍🏻
May 6, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy to learn that your booking was straightforward and our service was swift.
Reply from National Windscreens - Glasgow
We appreciate you sharing that our process was great. We are so happy you were pleased.
Excellent service thanks technician was…
Excellent service thanks technician was very polite and helpful job done in hour 👍
May 8, 2026
Reply from National Windscreens - Glasgow
We're so pleased to hear about your excellent service! We appreciate you sharing your positive experience.
Ronaldo
Very good service, kept my car overnight for a morning appointment, called me at 8.30 to inform me my car was ready to collect. Excellent !
May 2, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback. We're happy to hear that you experienced a very good service and that we informed you promptly when your car was ready.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.