National Windscreens - Glasgow Reviews 

979
TrustScore 4.5 out of 5

4.7

240 Springhill Parkway, Baillieston, G69 6GA Glasgow, the Glasgow area, GB


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Rated 5 out of 5 stars

First, they made an appointment as soon as possible. They time management was precise and on time. The lady who works in the reception room is absolutely kind, patient and helpful. As English is not m... See more

Company replied

Rated 5 out of 5 stars

No issues from first contact, to job completion, definitely would recommend to other consumers. Found staff to be very pleasant, knowledgeable and friendly.

Company replied

Rated 5 out of 5 stars

Got an appt within the week via my insurer where other places was over a 4 week wait. Communication was good, the venue in Glasgow was comfortable, I could work from there and was offered tea, there w... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish, taken straight away slightly earlier than appointment time. Taken to waiting room and offered refreshments. Updated on completion time of work. Staff member Stev... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Glass Shop
  3. Auto Repair Shop

About National Windscreens - Glasgow

Written by the company

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Contact info

  • 240 Springhill Parkway, Baillieston, G69 6GA, Glasgow, the Glasgow area, United Kingdom

  • 0141-432-1069

4.7

Excellent

TrustScore 4.5 out of 5

979 reviews

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4.7

All reviews

(979)

22,656 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service super quick at replacing

Great service super quick at replacing. Highly recommend.

April 28, 2026
National Windscreens - Glasgow logo

Reply from National Windscreens - Glasgow

We appreciate you letting us know our service was great and replacement was super quick! We are so happy to be recommended.

Rated 5 out of 5 stars

Eventually found location

After trying to find the place they were responsive quick turn around and I was away within hour and half

May 1, 2026
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Reply from National Windscreens - Glasgow

We're happy to hear that you had a quick and responsive experience! Thank you for your positive feedback; we appreciate you taking the time to share.

Rated 5 out of 5 stars

The young man that came to fit the…

The young man that came to fit the windscreen was very friendly and extremely helpful and is an asset to the company.
He called to say he would be with me in 20 mins.
He deserves a pay rise, he even offered to come up the stairs to collect the car key as i wasn't feeling well. A total star👌⭐️.
Good windscreen and excellent job done. ⭐️⭐️⭐️⭐️⭐️

April 29, 2026
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Reply from National Windscreens - Glasgow

We're so glad to hear that you had such a positive experience! We appreciate your kind words regarding our technician's helpfulness and professionalism. We'll be sure to pass along your compliments. Thank you for the five-star rating!

Rated 5 out of 5 stars

Great quick service

Was done in an hour. Great service.

April 29, 2026
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Reply from National Windscreens - Glasgow

We're happy to hear that you had a great experience with our quick service. Thank you for your feedback!

Rated 5 out of 5 stars

Replaced windscreen

The technician that came to replace my windscreen was great. My car was parked on a bank and when asked if it needed to be moved he said it was fine where it was. The job was completed quickly and professionally.

April 23, 2026
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Reply from National Windscreens - Glasgow

We're happy to hear that the technician provided a quick and professional service, especially given the parking situation. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Very prompt service

Very prompt service. Friendly staff. Great service overall.

April 24, 2026
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Reply from National Windscreens - Glasgow

We appreciate you sharing that our staff was friendly, and our service prompt! We are so happy you were pleased with our overall service.

Rated 5 out of 5 stars

Excellent Prompt service & reassurance…

Excellent Prompt service & reassurance that my Windscreen is safe & durable.,

April 25, 2026
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Reply from National Windscreens - Glasgow

We appreciate your positive feedback! We are so happy to learn that you found our service prompt and reassuring, and that your windscreen is safe and durable.

Rated 5 out of 5 stars

Fast

Fast, friendly, when above and beyond what I paid for

April 18, 2026
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Reply from National Windscreens - Glasgow

We appreciate you sharing that our team was fast and friendly! We are so happy to hear you were pleased with our service.

Rated 5 out of 5 stars

Technician was great and made the…

Technician was great and made the experience simple and easy

April 20, 2026
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Reply from National Windscreens - Glasgow

We appreciate you sharing that the technician made the experience simple and easy! We are so happy you were pleased with our work.

Rated 5 out of 5 stars

Efficient service

Efficient service
Comfortable waiting area

April 14, 2026
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Reply from National Windscreens - Glasgow

We're glad you found our service efficient and our waiting area comfortable. Thank you for your positive feedback!

Rated 5 out of 5 stars

The guys had a difficult job to do

The guys had a difficult job to do, with our 1960 Buick Electra curved back window. They were nothing but professional at every interaction and we can't thank them enough. If you have an old classic, these are the guys to contact. Had to cancel and rearrange the install, due to unforeseen circumstances, but they were so understanding and accommodating. Will definitely use them again.

April 22, 2026
Unprompted review
National Windscreens - Glasgow logo

Reply from National Windscreens - Glasgow

We're happy to hear that you had such a positive experience with our team! We appreciate your kind words regarding the service you received, especially with the challenges presented by your classic vehicle. It's great to know we could be understanding and accommodating. Thank you for your feedback!

Rated 4 out of 5 stars

Sorted- finally!

Update- Pamela from the Glasgow branch called me and sorted it all out. Thank you!

Really poor. I was travelling in Scotland, a stone hit my windscreen leaving a significant crack. This was on a Monday. My wife called National Windscreens and arranged for the car to go to the Elgin branch on the Thursday. When I arrived I was told that their distribution centre had sent the wrong windscreen. This was far from ideal as I then had to drive back to Glasgow. I was told that someone would call me to rearrange an appointment in Glasgow. No one called. I then called and was told I was booked in for the following Friday and that an email confirmation would be sent. No email was sent. I then had to call the helpline an additional 2 times to be told that an enquiry had been sent to the branch but that they hadn't responded and there was little they could do! So, at the time of writing I have no idea whether my windscreen is being replaced or not!

April 22, 2026
Unprompted review
National Windscreens - Glasgow logo

Reply from National Windscreens - Glasgow

We appreciate you bringing this to our attention. We are sorry to hear about the difficulties you experienced with your windscreen replacement, especially the incorrect part and the lack of communication. We'll investigate what happened with your appointment and follow up to improve our service.

Rated 5 out of 5 stars

Great work

Very happy with my windscreen and quick service

April 11, 2026
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Reply from National Windscreens - Glasgow

We appreciate you sharing that you were very happy with your windscreen and quick service! We are so happy you were pleased.

Rated 5 out of 5 stars

Easy process and well instructed

I had continuous reminders informing the date, time and address of the appointment. In the day, I followed the instructions and everything was fine. The whole processes was easy and smooth. Great service, thank you.

April 15, 2026
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Reply from National Windscreens - Glasgow

We appreciate your positive feedback. We're happy to hear that our reminders were helpful and that you found the entire process easy and smooth. It's great to know you received great service.

Rated 5 out of 5 stars

Great staff.

April 11, 2026
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Reply from National Windscreens - Glasgow

Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Excellent service

Excellent service, advised of time taken and I also had 1 damaged wiper which I needed to replace but they also showed me the wiper they had taken off , with tea and coffee provided while I waited ,

April 10, 2026
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Reply from National Windscreens - Glasgow

We're glad you enjoyed your experience! It's great to hear that you appreciated the service and the information about the wiper replacement. Thank you for your positive feedback and for mentioning the refreshments provided.

Rated 5 out of 5 stars

quick, efficient and friendly

quick efficient and friendly

April 10, 2026
National Windscreens - Glasgow logo

Reply from National Windscreens - Glasgow

We appreciate you sharing that our people were quick, efficient, and friendly! We are so happy you were pleased with us.

Rated 2 out of 5 stars

I understand you can’t make every…

I understand you can’t make every windscreen perfect but as my crack is only just over 1cm wide I thought it would be more than 20% better than it is. If I knew there would be little improvement I would’ve just left it or better still replaced the windscreen.
H Beverstock.

April 7, 2026
National Windscreens - Glasgow logo

Reply from National Windscreens - Glasgow

We appreciate your feedback. We're sorry the repair didn't meet your expectations for such a small crack. We'll review this case to see how we can improve our service.

Rated 5 out of 5 stars

Thank you for your service only issue…

Thank you for your service only issue is the actual place was far, but they allowed me to drop car off in morning for convenience so I appreciate that thank you and the replacement is amazing no crack now .

April 3, 2026
National Windscreens - Glasgow logo

Reply from National Windscreens - Glasgow

We appreciate your positive feedback. We're glad you're happy with the replacement and that dropping off your car in the morning was helpful, even if the location was a bit far. Thank you!

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