First, they made an appointment as soon as possible. They time management was precise and on time. The lady who works in the reception room is absolutely kind, patient and helpful. As English is not m... See more
Company replied
240 Springhill Parkway, Baillieston, G69 6GA Glasgow, the Glasgow area, GB
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First, they made an appointment as soon as possible. They time management was precise and on time. The lady who works in the reception room is absolutely kind, patient and helpful. As English is not m... See more
Company replied
No issues from first contact, to job completion, definitely would recommend to other consumers. Found staff to be very pleasant, knowledgeable and friendly.
Company replied
Got an appt within the week via my insurer where other places was over a 4 week wait. Communication was good, the venue in Glasgow was comfortable, I could work from there and was offered tea, there w... See more
Company replied
Great experience from start to finish, taken straight away slightly earlier than appointment time. Taken to waiting room and offered refreshments. Updated on completion time of work. Staff member Stev... See more
Company replied
Written by the company
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
240 Springhill Parkway, Baillieston, G69 6GA, Glasgow, the Glasgow area, United Kingdom
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Great service super quick at replacing. Highly recommend.

Reply from National Windscreens - Glasgow
After trying to find the place they were responsive quick turn around and I was away within hour and half

Reply from National Windscreens - Glasgow
The young man that came to fit the windscreen was very friendly and extremely helpful and is an asset to the company.
He called to say he would be with me in 20 mins.
He deserves a pay rise, he even offered to come up the stairs to collect the car key as i wasn't feeling well. A total star👌⭐️.
Good windscreen and excellent job done. ⭐️⭐️⭐️⭐️⭐️

Reply from National Windscreens - Glasgow

Reply from National Windscreens - Glasgow
The technician that came to replace my windscreen was great. My car was parked on a bank and when asked if it needed to be moved he said it was fine where it was. The job was completed quickly and professionally.

Reply from National Windscreens - Glasgow

Reply from National Windscreens - Glasgow
Excellent Prompt service & reassurance that my Windscreen is safe & durable.,

Reply from National Windscreens - Glasgow

Reply from National Windscreens - Glasgow
Technician was great and made the experience simple and easy

Reply from National Windscreens - Glasgow

Reply from National Windscreens - Glasgow
The guys had a difficult job to do, with our 1960 Buick Electra curved back window. They were nothing but professional at every interaction and we can't thank them enough. If you have an old classic, these are the guys to contact. Had to cancel and rearrange the install, due to unforeseen circumstances, but they were so understanding and accommodating. Will definitely use them again.

Reply from National Windscreens - Glasgow
Update- Pamela from the Glasgow branch called me and sorted it all out. Thank you!
Really poor. I was travelling in Scotland, a stone hit my windscreen leaving a significant crack. This was on a Monday. My wife called National Windscreens and arranged for the car to go to the Elgin branch on the Thursday. When I arrived I was told that their distribution centre had sent the wrong windscreen. This was far from ideal as I then had to drive back to Glasgow. I was told that someone would call me to rearrange an appointment in Glasgow. No one called. I then called and was told I was booked in for the following Friday and that an email confirmation would be sent. No email was sent. I then had to call the helpline an additional 2 times to be told that an enquiry had been sent to the branch but that they hadn't responded and there was little they could do! So, at the time of writing I have no idea whether my windscreen is being replaced or not!

Reply from National Windscreens - Glasgow

Reply from National Windscreens - Glasgow
I had continuous reminders informing the date, time and address of the appointment. In the day, I followed the instructions and everything was fine. The whole processes was easy and smooth. Great service, thank you.

Reply from National Windscreens - Glasgow
Excellent service, advised of time taken and I also had 1 damaged wiper which I needed to replace but they also showed me the wiper they had taken off , with tea and coffee provided while I waited ,

Reply from National Windscreens - Glasgow

Reply from National Windscreens - Glasgow
I understand you can’t make every windscreen perfect but as my crack is only just over 1cm wide I thought it would be more than 20% better than it is. If I knew there would be little improvement I would’ve just left it or better still replaced the windscreen.
H Beverstock.

Reply from National Windscreens - Glasgow
Thank you for your service only issue is the actual place was far, but they allowed me to drop car off in morning for convenience so I appreciate that thank you and the replacement is amazing no crack now .

Reply from National Windscreens - Glasgow
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