First, they made an appointment as soon as possible. They time management was precise and on time. The lady who works in the reception room is absolutely kind, patient and helpful. As English is not m... See more
Company replied
Location
Switch location240 Springhill Parkway, Baillieston, G69 6GA Glasgow, the Glasgow area, GB
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See what reviewers are saying
No issues from first contact, to job completion, definitely would recommend to other consumers. Found staff to be very pleasant, knowledgeable and friendly.
Company replied
Got an appt within the week via my insurer where other places was over a 4 week wait. Communication was good, the venue in Glasgow was comfortable, I could work from there and was offered tea, there w... See more
Company replied
Great experience from start to finish, taken straight away slightly earlier than appointment time. Taken to waiting room and offered refreshments. Updated on completion time of work. Staff member Stev... See more
Company replied
Company details
About National Windscreens - Glasgow
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
240 Springhill Parkway, Baillieston, G69 6GA, Glasgow, the Glasgow area, United Kingdom
- 0141-432-1069
4.7
Excellent
979 reviews
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Really happy with service provided
Really happy with service provided, staff were very polite, helpful and friendly so couldn't ask for anything else.
April 3, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy to learn that our staff were polite, helpful, and friendly, and that you were happy with our service.
Good communication throughout
Good communication throughout. Work completed in good time.
Reception staff pleasant and helpful.
April 1, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy to learn that you experienced good communication, prompt work, and that our reception staff were pleasant and helpful.
I was very pleased with the service and…
I was very pleased with the service and quality of job. Booking my car window repair was easy and hasale free, window replaced at my home. Was kept up to date with times/arrival and how long job would take. Very happy with service.
March 27, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback. We're happy to hear that booking your car window repair was easy and hassle-free, and that you were pleased with the service and quality of the work completed at your home. We're glad you were kept informed and are very happy with our service.
Reply from National Windscreens - Glasgow
We appreciate you sharing that our service was great and prompt! We are so happy you were pleased with our service.
No happy with the wait and the fitting…
No happy with the wait and the fitting my window doesn’t shut properly
April 3, 2026
Reply from National Windscreens - Glasgow
We regret the wait and the improper window fitting. We'll investigate so that we can improve our service. Thanks for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
The staff make the whole process quick…
The staff make the whole process quick and easy, from the drop off, of the vehicle to the communication of when the vehicle is ready to be picked up.
March 26, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're happy to learn that our staff made the entire process quick and easy, from vehicle drop-off to communication about pickup time.
Easy process from start to finish and…
Easy process from start to finish and been able to track means not stuck in all day either, engineer turned up replacced the glass no issue
April 2, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy to learn that you found the process easy from start to finish and that tracking was helpful, and the glass replacement went smoothly.
Reply from National Windscreens - Glasgow
We appreciate you letting us know the application was quick, easy, and flawless! We're so glad it was faster than expected.
Phoned to keep informed
Phoned to keep informed, arrived on time and completed job quickly, cleanly and pleasantly.
March 27, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We are so happy to learn that we kept you informed, arrived on time, and completed the job quickly, cleanly, and pleasantly.
Seamless and easy to book
Seamless and easy to book, drop-off and.pick the car up post newwindscreen fitting. Thanks, could do withmore outlets.
March 30, 2026
Reply from National Windscreens - Glasgow
We're happy to hear the booking and service were seamless. We appreciate your feedback regarding the need for more outlets during your visit.
Excellent service
March 24, 2026
Reply from National Windscreens - Glasgow
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very pleased with the quality of my…
Very pleased with the quality of my replacement windscreen - Volvo heated and camera assisted. It was replaced within 4 hours and great service - just a shame it's so far out of town, but I could jump on the train at Easterhouse and be back in town within 20 minutes.
March 25, 2026
Reply from National Windscreens - Glasgow
We're glad you're pleased with the windscreen replacement's quality and quick service. We appreciate your feedback regarding our location and are happy the train made it convenient for you. Thank you for your review.
Great communications and service
Great communications and service. Guy was friendly and helpful even when the weather didn't help.
March 21, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy to learn that you experienced great communications and service, and that our guy was friendly and helpful.
Reply from National Windscreens - Glasgow
We're happy to hear that you had a great experience with our staff and service. We appreciate your positive feedback about the quick window replacement!
Reply from National Windscreens - Glasgow
We appreciate you sharing that our service was great and prompt! We are so happy you were pleased with our work.
Really easy to book and efficient service
Really easy to book online via my insurer. Regular updates via text and email to confirm the booking, and an excellent friendly and efficient service on the day. Windscreen replacement was completed in less than 2 hours.
March 19, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback. We're happy to hear that booking online through your insurer was easy, and that you received regular updates. It's great to know you found our service friendly and efficient, and that the replacement was completed quickly.
No hassle experience
Pleasant customer services, kept me up to date with appointment to replace, and very helpful technician who replaced my windscreen.
March 18, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're happy to hear that you received pleasant customer service and a helpful technician for your windscreen replacement.
Great service
Great service.
Phone call to say on way.
Explained what he was going to do.
Fixed it in no time.
March 12, 2026
Reply from National Windscreens - Glasgow
We're happy to hear that you received great service! It's wonderful that the technician communicated clearly and resolved the issue quickly for you. Thank you for your feedback.
Mostly good
The fitter was punctual, polite and the fitting went smoothly. The only negative is my nearside wiper doesn't now park properly.
March 15, 2026
Reply from National Windscreens - Glasgow
We appreciate your feedback and are glad the fitting went smoothly. We're sorry to hear about the wiper issue and will look into this to ensure proper parking.
Reply from National Windscreens - Glasgow
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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