First, they made an appointment as soon as possible. They time management was precise and on time. The lady who works in the reception room is absolutely kind, patient and helpful. As English is not m... See more
Company replied
Location
Switch location240 Springhill Parkway, Baillieston, G69 6GA Glasgow, the Glasgow area, GB
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See what reviewers are saying
No issues from first contact, to job completion, definitely would recommend to other consumers. Found staff to be very pleasant, knowledgeable and friendly.
Company replied
Got an appt within the week via my insurer where other places was over a 4 week wait. Communication was good, the venue in Glasgow was comfortable, I could work from there and was offered tea, there w... See more
Company replied
Great experience from start to finish, taken straight away slightly earlier than appointment time. Taken to waiting room and offered refreshments. Updated on completion time of work. Staff member Stev... See more
Company replied
Company details
About National Windscreens - Glasgow
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
240 Springhill Parkway, Baillieston, G69 6GA, Glasgow, the Glasgow area, United Kingdom
- 0141-432-1069
4.7
Excellent
979 reviews
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Quick and easy service
March 4, 2026
Reply from National Windscreens - Glasgow
We appreciate you letting us know that our service was quick and easy! We are happy that you were pleased with our team.
From first contact until replacement of…
From first contact until replacement of the windscreen the overall experience was positive.
March 3, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback. We're so happy to learn that your experience, from the initial contact to the windscreen replacement, was positive.
Front windscreen
Michael done a fantastic job replacing my front windscreen. Very professional and friendly. I recommend National Windscreens. Well done guys!
March 3, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're happy to learn that you had a fantastic experience with your windscreen replacement and that you recommend our services.
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We are so happy to learn that the staff were friendly and welcoming and the service was quick and efficient.
It was nice hastel free windscreen replacement for me
It was good hastel free windscreen replacement
February 28, 2026
Reply from National Windscreens - Glasgow
We're happy to hear that your windscreen replacement was good and hassle-free. Thank you for sharing your positive experience with us!
Windscreen replacement at National windscreen, Glasgow
Had my windscreen replaced at National Windscreen,Glasgow it was expertly installed and tidy would use them again ,highly recommended 👍
March 4, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're happy to learn that your windscreen replacement was expertly installed and tidy, and that you highly recommend us.
Everything was done to high standard…
Everything was done to high standard also quite quick didn't have to wait to long, plus the depot was local for me.
Thanks
February 24, 2026
Reply from National Windscreens - Glasgow
We're happy to hear that everything was completed to a high standard and in a timely manner. We're also glad the depot's location was convenient for you. Thanks for your positive feedback!
It took 40 minutes after my car booked…
It took 40 minutes after my car booked in for my car to be taken to be done others that came in after me were taken and done before me.
February 24, 2026
Reply from National Windscreens - Glasgow
We appreciate your feedback and are sorry about the delay you experienced. We'll review our service procedures to ensure a smoother process for everyone.
Professional attitude from staff.
February 19, 2026
Reply from National Windscreens - Glasgow
We appreciate you sharing that our staff has a professional attitude! We are so happy you had a positive experience.
Reply from National Windscreens - Glasgow
We are happy you had a great experience. Thank you for your feedback; it means a lot to us.
I was 15 mins late
I was 15 mins late, the man waited for me and completed a full front windscreen in 45mins, incredible !
Wish I got his name, I was really appreciative of that.
February 21, 2026
Reply from National Windscreens - Glasgow
We're happy to hear that the service exceeded your expectations, even with the delay. We appreciate your positive feedback regarding the efficient windscreen replacement.
Dealt with promptly
I organized to wait and it was dealt with promptly, so didn’t have a long wait
February 17, 2026
Reply from National Windscreens - Glasgow
We're happy to hear that your wait was short and that your situation was handled quickly. Thank you for your positive feedback; we appreciate it.
The job was done 100% just the time was…
The job was done 100% just the time was for me was not according to the booking but other than that all was good
February 17, 2026
Reply from National Windscreens - Glasgow
We're glad the job met your expectations. We regret that the timing didn't align with your booking. We appreciate your feedback and will review our scheduling.
Reply from National Windscreens - Glasgow
We're happy to hear that your car was ready quickly! Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Glasgow
We appreciate you sharing your experience! We are glad you received great, smooth service, despite the weather-related cancellation.
Reply from National Windscreens - Glasgow
We appreciate you sharing! We are so happy you were pleased with our superfast and professional service.
Reply from National Windscreens - Glasgow
We appreciate you letting us know about the great service and customer service you experienced. We are so happy you were pleased with us.
Excellent service - Scotland
Was very easy to organise, times were arranged to suit me. Replacement front windscreen due to a chip from a stone that could not be repaired. Operative that did the work was very friendly and helpful, called in advance and non issues at all with the replacement, i would recommend
February 14, 2026
Reply from National Windscreens - Glasgow
We appreciate you sharing your experience. We're happy to hear that it was easy to organize and that the times were arranged to suit you. It's great to know that the operative was friendly and helpful and that you had no issues with the replacement.
Reply from National Windscreens - Glasgow
We're happy to hear that you found our team helpful, especially with re-attaching your dash cam. We appreciate your positive feedback and time!
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy the work was quicker than expected, and our staff was great.
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