First, they made an appointment as soon as possible. They time management was precise and on time. The lady who works in the reception room is absolutely kind, patient and helpful. As English is not m... See more
Company replied
Location
Switch location240 Springhill Parkway, Baillieston, G69 6GA Glasgow, the Glasgow area, GB
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See what reviewers are saying
Got an appt within the week via my insurer where other places was over a 4 week wait. Communication was good, the venue in Glasgow was comfortable, I could work from there and was offered tea, there w... See more
Company replied
Great experience from start to finish, taken straight away slightly earlier than appointment time. Taken to waiting room and offered refreshments. Updated on completion time of work. Staff member Stev... See more
Company replied
No issues from first contact, to job completion, definitely would recommend to other consumers. Found staff to be very pleasant, knowledgeable and friendly.
Company replied
Company details
About National Windscreens - Glasgow
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
240 Springhill Parkway, Baillieston, G69 6GA, Glasgow, the Glasgow area, United Kingdom
- 0141-432-1069
4.7
Excellent
979 reviews
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Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy the work was quicker than expected, and our staff was great.
Easy and convenient
Easy and convenient. Had a few difficulties with making my payment but managed it in the end.
Communication was good about day and time. The repairer was friendly and kept me up to date on the day of the repair. Given a 4 star as I couldn’t have repair done on same day. However, having it done at home was a bonus. Very good service
February 10, 2026
Reply from National Windscreens - Glasgow
We appreciate your feedback and are glad the service was convenient. We're happy to hear that our communication and the repairer's friendliness were helpful. We acknowledge the payment difficulty and the same-day repair issue. Thank you for your review.
First Glass service 😜
Job got done to a very high standard and the chap that fitted my screen was very professional
February 8, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy to learn that the job was completed to a very high standard and that the fitter was professional.
Will ask you to drive your car illegally
This is the only company my insurance would allow me to book with for windscreen repair. They ask a series of questions and when I uploaded pictures of a cracked windscreen they told me I would need to drive to their facility to have this fixed. It is illegal to drive with a cracked windscreen and when I phoned to explain this I was told that was my only option as they don’t offer home visits. They were openly telling me to drive illegally to make my appointment.
February 7, 2026
Reply from National Windscreens - Glasgow
We appreciate you bringing this to our attention. We're sorry to hear about the difficulty arranging a repair and the advice you received. We will review this situation to ensure our policies are clear and customer-focused. Thank you for your feedback.
Windscreen replacement
Had a windscreen replaced. Service was fantastic. Steven sourced the new windscreen within a day and had it on an overnight transport, ready to be fitted the following day. Communication was great, letting me know exactly what was happening. Fitting and staff at the main premises in Ballieston could not have been better (even had the dog with me which was not a problem). Cannot recommend the staff and service highly enough.
February 11, 2026
Unprompted review
Reply from National Windscreens - Glasgow
We appreciate you taking the time to share your experience. We are happy to hear that you received fantastic service and that the new windscreen was sourced quickly. It's great to know that the communication was helpful and that the fitting and staff were excellent.
Windscreen Fitted
Once the car was at the workshop, the job took a lot less time than estimated.
January 27, 2026
Reply from National Windscreens - Glasgow
We're happy to hear that the service was completed quicker than initially expected once the car was in our workshop. Thank you for your positive feedback!
So easy to set up an appointment and…
So easy to set up an appointment and the boys at the garage done a fantastic super quick job ,👍
February 5, 2026
Reply from National Windscreens - Glasgow
We appreciate you taking the time to leave us this great review! We're happy to hear that it was easy to set up your appointment and that the work was super quick.
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We are so happy you were very pleased with our friendly staff and good service.
Great service and on time
From making the appointment to picking my van up everything was like clockwork
January 21, 2026
Reply from National Windscreens - Glasgow
We're happy to hear that your experience, from scheduling to pickup, was efficient. Thank you for your positive feedback; we appreciate it greatly.
Reply from National Windscreens - Glasgow
We appreciate you taking the time to leave us this great review. We're so glad you had a nice and quick experience.
Great experience
Great experience. Good work to high standard with minimal wait. They even accommodated a short notice earlier appointment. Grateful for that.
January 27, 2026
Reply from National Windscreens - Glasgow
We're happy to hear that you had a great experience and that we could accommodate your request. We appreciate your positive feedback and are glad you were satisfied with our work!
Reply from National Windscreens - Glasgow
We're glad you enjoyed your experience with us. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Glasgow
We're happy to hear that your screen replacement was fast and efficient, even ahead of schedule. Thank you for your positive feedback!
Reply from National Windscreens - Glasgow
We appreciate you sharing! We are so happy you were pleased with our fast, efficient service and updates.
Amazing Experience
Technician David called ahead to say when he was arriving with a follow up call when a few minutes away. Job was done efficiently and thoroughly to a very high standard.
Spoke through the whole procedure explaining what and why he was doing it and he was more than happy to answer any questions I had.
January 16, 2026
Reply from National Windscreens - Glasgow
We appreciate you sharing your experience. We're happy to hear that the technician called to confirm arrival times and that the job was completed efficiently and thoroughly to a high standard. It's great to know the technician explained the procedure and answered your questions. Thank you!
Quick and efficient
January 22, 2026
Reply from National Windscreens - Glasgow
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great quick service
Quick work with excellent results, took car in before time slot, very professional and informative
January 15, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're happy to hear that you experienced quick work with excellent results, and that you found our service professional and informative.
great service
great service. friendly installer turned up bang on time with plenty of advance messages. did a superb neat job, cleared and cleaned up after himself. superb
January 15, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback. We're happy to hear that the installer was friendly, punctual, and efficient, and that they left the area clean. Thank you for the superb rating!
Michael was very professional
Michael was very professional, polite and the work was done in jig time.
Communication was great, emails texts
January 20, 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback. We're happy to hear that the work was completed quickly and that you found the communication to be great and professional.
Reception was friendly and polite…
Reception was friendly and polite offered me tea or coffee windscreen took over 2 hrs and the guy gave my key back was polite and friendly
January 19, 2026
Reply from National Windscreens - Glasgow
We're happy to hear that you found our reception friendly and polite! We appreciate your positive feedback regarding the service and the team member who assisted you. Thank you!
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