Luke the manager in Gloucester was friendly and helpful. The problem was the length of time I had to wait for the windscreen to be replaced. My appointment was postponed so in the end I had to wait al... See more
Company replied
Location
Switch location2 Capitol Park, 103 Pearce Way, GL2 5YD Gloucester, Gloucestershire, GB
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Easy online booking following a link after reporting a damaged windscreen through my insurance. I ended up needing to push back the date which I could do online with ease. Simple drop off, very plea... See more
Company replied
Soon after speaking with our insurance company we had contact from our local National Windscreens to arrange a preliminary assessment. It was good to see on the website what jobs were in our queue and... See more
Company replied
The fitter was professional and polite and nothing was too much trouble would use them again
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Company details
About National Windscreens - Gloucester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Capitol Park, 103 Pearce Way, GL2 5YD, Gloucester, Gloucestershire, United Kingdom
- 01452-595-097
4.6
Excellent
405 reviews
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Reply from National Windscreens - Gloucester
Thank you for your kind words. We are delighted to hear that you were pleased with the service you received. We appreciate your feedback and will continue to strive for excellence.
Very good experience throughout very…
Very good experience throughout very professional efficient and friendly staff. Work carried out to high standard .Very pleased with the result.
November 6, 2024
Reply from National Windscreens - Gloucester
Thank you for your kind words. We are delighted to hear that you were impressed by the professionalism, efficiency, and friendliness of our team. We appreciate your feedback and are glad you were pleased with the result.
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Recently needed my windscreen replaced…
Recently needed my windscreen replaced due to an accident. Tim was brilliant, communicated very well prior to the appointment, replaced the screen with no problems despite some challenges. Tim also vacuumed up all the glass that was in my car. Can’t recommend Tim highly enough.
October 31, 2024
Reply from National Windscreens - Gloucester
We're so glad to hear about your positive experience. It's wonderful to know that Tim went above and beyond to ensure your satisfaction. We appreciate your kind words and will share your feedback with him.
Reply from National Windscreens - Gloucester
Thank you for taking the time to share your feedback. We're delighted to hear you had a positive experience.
The engineer came and fitted a new…
The engineer came and fitted a new windscreen. He was on time very polite
October 22, 2024
Reply from National Windscreens - Gloucester
We're thrilled to hear about your positive experience! It's wonderful to know that our engineer provided excellent service, arriving on time and demonstrating professionalism and courtesy.
Reply from National Windscreens - Gloucester
We appreciate your kind words and are glad to hear that your experience was positive.
Professional and excellent service
October 16, 2024
Reply from National Windscreens - Gloucester
Thank you for taking the time to share your feedback. We appreciate your kind words about our service.
Highly communicative technician
Highly communicative technician, great service, fast and efficient.
October 17, 2024
Reply from National Windscreens - Gloucester
Thank you for taking the time to share your positive experience. We're delighted to hear you were impressed with our technician's communication and the speed and efficiency of our service.
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The prompt attendance
The prompt attendance to my home address and the very competent installation of the new windscreen completed by the Engineer.
October 11, 2024
Reply from National Windscreens - Gloucester
We're delighted to hear about your positive experience. We appreciate your kind words about the promptness and professionalism of our engineer.
Reply from National Windscreens - Gloucester
Thank you for your kind words. We are thrilled to hear that you found our staff friendly and our service quick and efficient. We appreciate your feedback.
Easy service
Easy service. Kept to arranged date. Full windscreen replaced within an hour.
October 10, 2024
Reply from National Windscreens - Gloucester
Thank you for taking the time to share your positive experience. We're pleased to hear that the service was easy and efficient, and that the windscreen replacement was completed promptly.
Great service from the staff in…
Great service from the staff in Gloucester. A bit long waiting to bring in stock the windscreen for a 15 years car , but is done. Thank you.
October 5, 2024
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Lovely experience
Lovely experience! The engineer was so careful to change my windscreen for my car.
Very happy for the service.
100% recommend it!!
October 3, 2024
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Professional job with no fuss.…
The windscreen fitter kept me informed about what time he would arrive and did arrive within the stated time.
He was professional and courteous and did a great job.
September 27, 2024
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent customer service
Luke was very helpful and informative when I recently had problems with the glass in my sunroof. Excellent customer service.
October 4, 2024
Unprompted review
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Extremely efficient
September 25, 2024
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Just required a repair and all done very professionally. Everything was explained and all staff were great
September 19, 2024
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The technician was very helpful and…
The technician was very helpful and accommodating, he was on time and it was all done in the time he said it would take, he was friendly and did a good job
September 20, 2024
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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