Luke the manager in Gloucester was friendly and helpful. The problem was the length of time I had to wait for the windscreen to be replaced. My appointment was postponed so in the end I had to wait al... See more
Company replied
Location
Switch location2 Capitol Park, 103 Pearce Way, GL2 5YD Gloucester, Gloucestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy online booking following a link after reporting a damaged windscreen through my insurance. I ended up needing to push back the date which I could do online with ease. Simple drop off, very plea... See more
Company replied
Soon after speaking with our insurance company we had contact from our local National Windscreens to arrange a preliminary assessment. It was good to see on the website what jobs were in our queue and... See more
Company replied
Very friendly and polite professional fitters did my windscreen replacement in bitterly cold weather and checked everything. They worked quickly and did a superb job. I believe because of the weathe... See more
Company replied
Company details
About National Windscreens - Gloucester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Capitol Park, 103 Pearce Way, GL2 5YD, Gloucester, Gloucestershire, United Kingdom
- 01452-595-097
4.6
Excellent
404 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Gloucester
We're glad you are pleased with our prompt and accurate windscreen replacement service. Thank you for your positive feedback!
Reply from National Windscreens - Gloucester
We appreciate you sharing! We are so happy you were very pleased with our service, and we thank you very much!
Windscreen Repacement
Came to my place of work. Completed job.
Forgot the guys name but he was excellent great service.
December 1, 2025
Reply from National Windscreens - Gloucester
We're happy to hear that the service at your workplace was excellent and the job was completed successfully. We appreciate your positive feedback and are glad you had a great experience.
Great work carried out
Great work carried out, completed in good time. Only issue is the parking, there isn’t any for completed vehicle's.
December 11, 2025
Reply from National Windscreens - Gloucester
We're happy to hear that you were pleased with the work and its timely completion. We appreciate your feedback regarding the parking limitations for completed vehicles.
Reply from National Windscreens - Gloucester
We appreciate your positive feedback! We are so glad to hear that you found our staff pleasant and very efficient.
Quick service and turn over
Quick service and turn over, no issues at all, friendly team, would definitely return
November 27, 2025
Reply from National Windscreens - Gloucester
We appreciate your positive feedback! We're happy to hear that you received quick service with a fast turnaround and a friendly team, and would return.
The work was done well and the team…
The work was done well and the team member was cheerful.
November 25, 2025
Reply from National Windscreens - Gloucester
We're happy to hear that the work was completed well and that our team member was cheerful. Thank you for your positive feedback!
Great service
Great service, friendly staff, professional job, thanks to the Gloucester branch on Bristol Rd!
November 21, 2025
Reply from National Windscreens - Gloucester
We're happy to hear that you had a great experience at our Gloucester branch on Bristol Rd! We appreciate your kind words about our friendly staff and professional service. Thanks for your feedback!
Professional service
November 21, 2025
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good customer service
Good customer service, and Luke at the branch went beyond to get window down as quick as he good instead of taking 5days
November 18, 2025
Reply from National Windscreens - Gloucester
We're happy to hear that you received good customer service! We appreciate you acknowledging the team member's efforts to assist you quickly. Thank you for your positive feedback.
Good service
November 11, 2025
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Service was great and so were the…
Service was great and so were the staff, the facilities could do with a refreshments area and some customer toilets, guy at the desk was very customer focussed and friendly
June 10, 2025
Reply from National Windscreens - Gloucester
We appreciate your feedback and are happy to hear you found our service and staff great. We acknowledge your comments regarding the facilities and will consider them for future improvements.
Excellent service
Excellent service, the person I dealt with at the garage was very helpful, friendly and explained things to me, very pleased with the service I received.
November 1, 2025
Reply from National Windscreens - Gloucester
We appreciate your positive feedback! We're happy to hear that you were very pleased with the excellent service, and that our staff was helpful and friendly while explaining everything to you.
Shocking service
Initially great communication, but something went wrong with their suppliers and after that the communication was shocking. What should have been very simple became complete chaos for well over a month. Everyone I spoke to were lovely, but seems there are serious issues with the management of Gloucester and also the Bristol branch
October 31, 2025
Reply from National Windscreens - Gloucester
We appreciate you bringing this to our attention. We're sorry to hear about the communication issues and the problems that arose with the order. We'll review what happened to prevent similar situations. Thank you for your feedback.
Efficient.
Efficient.
Good job.
Nice people.
They came out to Cheltenham to fit some extra bits.
October 24, 2025
Reply from National Windscreens - Gloucester
We're happy to hear that you had an efficient experience with our team! We appreciate you acknowledging our work and that we could come out to Cheltenham for you.
Excellent service
Such a first class service , easy to book and appointment . The guys at Gloucester were great , helpful and professional . The job was done in 2 hours. Highly recommend!
October 20, 2025
Reply from National Windscreens - Gloucester
We appreciate you sharing your positive experience! We're happy to hear that booking was easy and that the team was helpful and professional. It's great to know the job was completed quickly.
Reply from National Windscreens - Gloucester
We are happy to hear that our Gloucester office provided efficient service. Thank you for your positive feedback and your time.
Great service…
Great communication and easy booking system. Cameron the technician was professional , friendly and polite . Thanks Cameron for repairing and reassuring me .
October 15, 2025
Reply from National Windscreens - Gloucester
We appreciate your positive feedback! We're happy to hear you found the booking system easy to use and valued the great communication. We're also glad the technician was professional, friendly, and polite. Thank you!
Reply from National Windscreens - Gloucester
We're happy to hear that our clear communication and punctuality met your expectations. Thank you for your positive feedback!
Reply from National Windscreens - Gloucester
We appreciate you sharing! We are so happy you were pleased with our very good service, quick repair, and on-time completion. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.