Car was ready early and the engineers had thoughtfully left the car inside to stop it getting hot outside in the sun
Company replied
Location
Switch location1c Sweetman's Yard, Plough Lane, HR4 0EE Hereford, Herefordshire, GB
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See what reviewers are saying
Great staff at the Hereford branch! Replacing a windscreen is complex with the linked ADAS which needed recalibrating after the install. Both the staff were patient and thorough. All in all a stress f... See more
Company replied
Hereford branch. Very professional service. Screen quickly replaced with the booking slot quickly available and on time. No issues at all with the fitting and everything left clean and tidy. Done... See more
Company replied
Our engineer, Si was very friendly, helpful and skilful. Unfortunately he hadn't been given all the parts he needed, but he did what he could and explained to us that he or another engineer would retu... See more
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Company details
About National Windscreens - Hereford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
1c Sweetman's Yard, Plough Lane, HR4 0EE, Hereford, Herefordshire, United Kingdom
- 01432-700-028
4.6
Excellent
243 reviews
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I had my windscreen replaced 3 weeks…
I had my windscreen replaced 3 weeks ago, I was told I needed to go back to have the correct part installed due to the front cameras in my car and the wrong part being available. As yet I have heard nothing, dreadful service!
August 25, 2023
Reply from National Windscreens - Hereford
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Terrible company Avoid! Avoid! Avoid!
Terrible company. 2 failed to show up appointments and 1 appointment where they brought the wrong glass, over a month later I'm still waiting to have my badly cracked windscreen replaced. Customer service is non-existent and communication is very poor. Also there is no actual Hereford branch!! the phone has an Hereford area code but is transfered to Worcester branch.
August 4, 2023
Unprompted review
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Fitting appointment within a few days
Fitting appointment within a few days. Guys were polite
Fitting arranged at work place
July 23, 2023
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Unscrupulous - Avoid!
The technicians here are professional and friendly, unfortunately this is massively let down by the unscrupulous manager/supervisor/TL (no idea of the name as never introduced himself). Using every possible excuse to get out of a faulty install (where me vehicle was also damaged during the initial install, when the windscreen got a stress crack after just 2 days of the install. Blaming everything possible including the RAC for a battery charge "well he must of moved the trim" What just to just place cables on the battery? "Well he has left a screw loose on the trim" if its loose, that was from the initial replacement by you guys! To finally "your bonnet isn't coming up straight and is putting stress on the windscreen trim" you mean the trim you reinstalled and hasn't been a problem with opening or closing the bonnet for the years I've had the vehicle previously! Absolutely ludicrous, and using every excuse possible to get out of a faulty replacement, including misreporting the issue on the job note as the damage caused by 'stone chip' this will be followed up with HQ though. Avoid at all costs and if these are the preferred supplier of my insurer, I will be moving from this insurer when my renewal is due. Avoid unless you want to end up with multiple excess payments!
EDIT: Well it would seem that this is the norm, after being asked to email their customer service with regards to the above, nothing, will look forward to informing the insurance company that the reason I wont be renewing is purely down to the service of this provider!
July 28, 2023
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Im writing this review because you…
Im writing this review because you haven’t stopped pestering me for a review and it’s annoying. I was told a member of staff would call me the day before giving me a time slot how ever no one called till the day when they got there and couldn’t find address. I tried to call back but your employee must of found the address because he hung the phone up. They workers you brought to my home was not professional and was messing around on my drive. Then after having the windscreen done your pestering me with emails please stop
June 21, 2023
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
My car was damaged during the repair of…
My car was damaged during the repair of my windshield and so far I haven’t had no satisfactory outcome been informed there phones are not working really in this day and age
June 15, 2023
Reply from National Windscreens - Hereford
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Technicians were 5 out of 5
Technicians were 5 out of 5
Actual company 2 out of 5
Took 3 attempts to get my windscreen fitted
Apparently 1 was damaged
One was the wrong one
Technicians I could not fault
June 9, 2023
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Arrived on time carried out repair…
Arrived on time carried out repair guickly and efficiently thanks
June 12, 2023
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent
There was an issue with the first screen installed but was rectified with no fuss.
May 27, 2023
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friday afternoon service at it's best
Fantastic service, clean, tidy ,promot and very personal
May 26, 2023
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
dropped the car off 2hrs later picked…
dropped the car off 2hrs later picked it back up job done
May 18, 2023
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very tidy work and was flexible with my…
Very tidy work and was flexible with my time of visit.
May 11, 2023
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Took too long to contact me
Took too long to contact me. I popped into local branch a week earlier and told that they can only act on the Insurance company contacting them. I started receiving messages from you to contact you to arrange a repair appointment. I was in Montenegro and all my efforts to get back to you failed. I then asked my Son to contact you on my behalf and received a message for repair date and they would let me know when to bring car in. On the day I waited till 3:30 pm and then phoned to ask when should I bring car in for repair. The Tech Richard went quiet- I then said shall I bring car in now? Yes, said a relieved voice. At the local Hereford branch the tech said "it wasn't me you spoke to- we are controlled by Worcester!" Anyway he did carry out the repair and all good in the end.
May 11, 2023
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The very nice man (Sorry didn't get his…
The very nice man (Sorry didn't get his name) was very polite and helpful and gave me directions to Beefy Boys so I had somewhere to wait while he did his job.
Did a great job and fantastic service Thankyou 😁
May 12, 2023
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Cancelled twice first time did not even…
Cancelled twice first time did not even tell me and today Cancelled 2 hours before appointment...very very poor experience.
Re your reply I have already provided these to head office complaints this morning. Thank you
May 16, 2023
Unprompted review
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Straightforward and efficient service…
Straightforward and efficient service tecnician did a good job in good time.
May 1, 2023
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Efficient on time
April 19, 2023
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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