Great staff at the Hereford branch! Replacing a windscreen is complex with the linked ADAS which needed recalibrating after the install. Both the staff were patient and thorough. All in all a stress f... See more
Company replied
Location
Switch location1c Sweetman's Yard, Plough Lane, HR4 0EE Hereford, Herefordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very efficient, professional service. Booking easy. Kept informed at all stages. Despite my Audi having radar/cameras integrated into the screen, the car was ready in 1.5 hours. The operative at Heref... See more
Company replied
Hereford branch. Very professional service. Screen quickly replaced with the booking slot quickly available and on time. No issues at all with the fitting and everything left clean and tidy. Done... See more
Company replied
Our engineer, Si was very friendly, helpful and skilful. Unfortunately he hadn't been given all the parts he needed, but he did what he could and explained to us that he or another engineer would retu... See more
Company replied
Company details
About National Windscreens - Hereford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
1c Sweetman's Yard, Plough Lane, HR4 0EE, Hereford, Herefordshire, United Kingdom
- 01432-700-028
4.6
Excellent
242 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good people
December 9, 2025
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Hereford
We're happy to hear that you had a positive experience with our services. Thank you for your helpful feedback!
Great service
November 26, 2025
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The guys in the depot were very helpful…
The guys in the depot were very helpful and changed the windscreen in quick time.
December 2, 2025
Reply from National Windscreens - Hereford
We're happy to hear that our team was helpful and efficient in replacing the windscreen. Thank you for your positive feedback!
Excellent service
December 2, 2025
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I found the experience good the…
I found the experience good the gentlemen were friendly and helpful
November 20, 2025
Reply from National Windscreens - Hereford
We're happy to hear that you found your experience good, and that our team members were friendly and helpful. Thank you for your positive feedback!
Really bad experience
They ordered the wrong side window and I had to wait one more week to receive the right window when it was raining. I will never come again!
November 19, 2025
Reply from National Windscreens - Hereford
We regret that the wrong side window was ordered, and you experienced a delay. We appreciate your feedback and will review our processes to prevent this from happening again.
It was a quick and well done job.
November 14, 2025
Reply from National Windscreens - Hereford
We're glad you were satisfied with our efficient service. Thank you for your positive feedback!
Fab service!
Really easy to book in, really helpful when there, car was ready before they said!! Would defo recommend and use again!
November 13, 2025
Reply from National Windscreens - Hereford
We appreciate you taking the time to leave us such a fantastic review! We're so glad booking was easy, you found our team helpful, and your car was ready early.
First class service
Easy to organise appointment, friendly staff - excellent service and result with new windscreen.
October 11, 2025
Reply from National Windscreens - Hereford
We appreciate your positive feedback! We're happy to hear that you found it easy to organize your appointment and that you received excellent service and a great result.
Done job.bit I think after u make mess…
Done job.bit I think after u make mess inside car,u should clean.not even wipe dash or center console.bit disappointed
October 9, 2025
Reply from National Windscreens - Hereford
We appreciate your feedback and are sorry the interior wasn't cleaned to your expectations. We'll address this to ensure better service in the future.
Reply from National Windscreens - Hereford
We appreciate your positive feedback! We're so happy to hear that you found our staff very friendly and professional.
Speedy and efficient
The team managed to replace my windscreen in much less time than expected.They restuck my camera and provided extra sticky pads if needed.They left my vehicle clean ,no evidence of glass
September 25, 2025
Reply from National Windscreens - Hereford
We're happy to hear that the windscreen replacement was completed quickly and efficiently. We appreciate your positive feedback regarding the camera restick and the cleanliness of your vehicle after the service. Thank you!
Excellent service.Quick and most…
Excellent service.Quick and most helpful.No hesitation about recommending the service.
September 19, 2025
Reply from National Windscreens - Hereford
We appreciate you taking the time to share! We're so happy to hear that you received excellent, quick, and helpful service. Thank you for the recommendation!
Managed to have a lovely crack in my…
Managed to have a lovely crack in my windscreen. Took the car to Hereford to be fixed the gentlemen there made myself and my wife feel very welcome. Super friendly and very professional. Communication was brilliant as we walked into town and they text us when they had finished. Was done in brilliant time pretty speedy. I would absolutely recommend using these guys again. Thank you
September 5, 2025
Unprompted review
Reply from National Windscreens - Hereford
We're happy to hear that our team made you and your wife feel welcome and provided a professional service. We appreciate your kind words regarding our communication and speed. Thank you for recommending us!
The actual repair was great
The actual repair was great - done in less time than expected and all in working order. Getting a date and the windscreen was a nightmare.
September 8, 2025
Reply from National Windscreens - Hereford
We're happy to hear the repair met your expectations. We regret the difficulty you experienced scheduling the service. We'll review our processes to improve. Thanks for your feedback.
Reply from National Windscreens - Hereford
We appreciate you sharing! We are so happy you were pleased with our quick and easy service. Thank you for the recommendation.
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Arrived early and went straight in
Arrived early and went straight in. Quick and polite service. Well explained
August 15, 2025
Reply from National Windscreens - Hereford
We appreciate you sharing your feedback! We're so happy to hear that you were seen early and that you found our service quick, polite, and well-explained.
Technician was cheerful and efficient
Technician was cheerful and efficient. I had popped out on an errand for 5 minutes when he arrived and he waited for my return
August 20, 2025
Reply from National Windscreens - Hereford
We're glad you enjoyed your experience. We appreciate you mentioning the technician's cheerful and efficient service and their patience upon arrival.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.