Great staff at the Hereford branch! Replacing a windscreen is complex with the linked ADAS which needed recalibrating after the install. Both the staff were patient and thorough. All in all a stress f... See more
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Location
Switch location1c Sweetman's Yard, Plough Lane, HR4 0EE Hereford, Herefordshire, GB
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Very efficient, professional service. Booking easy. Kept informed at all stages. Despite my Audi having radar/cameras integrated into the screen, the car was ready in 1.5 hours. The operative at Heref... See more
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Hereford branch. Very professional service. Screen quickly replaced with the booking slot quickly available and on time. No issues at all with the fitting and everything left clean and tidy. Done... See more
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Our engineer, Si was very friendly, helpful and skilful. Unfortunately he hadn't been given all the parts he needed, but he did what he could and explained to us that he or another engineer would retu... See more
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Company details
About National Windscreens - Hereford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
1c Sweetman's Yard, Plough Lane, HR4 0EE, Hereford, Herefordshire, United Kingdom
- 01432-700-028
4.6
Excellent
242 reviews
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Technician was courteous and friendly…
Technician was courteous and friendly and it was very apparent he was well trained in windscreen replacements.
The job was completed to a high standard and in a timely manner. If there was a done side it was the extra time required to recalibrate the camera system, something that apparently required a road drive and over the air calibration, hyandai needs to improve this and make it far less time consuming for your technicians and the wait time for customers.
August 6, 2025
Reply from National Windscreens - Hereford
We're glad you enjoyed your experience. Thank you for acknowledging the technician's expertise and the quality of their work. We appreciate your feedback regarding the camera recalibration; we'll share this with the team for improvements.
A very helpful man in the Hereford depot
July 21, 2025
Reply from National Windscreens - Hereford
We're happy to hear that you had a positive experience at the Hereford depot. Thank you for sharing your valuable feedback with us.
Very easy to arrange
Very easy to arrange. One days delay due to the windscreen. Not arriving on time but this was a supply fault. Great service and very happy with the results
July 18, 2025
Reply from National Windscreens - Hereford
We're glad you found our service easy to arrange and are happy with the results. We regret the delay and appreciate your understanding regarding the supply issue. Thank you for your feedback.
Expertise of fitter plus very friendly…
Expertise of fitter plus very friendly and managed whole experience in a timely manner.
July 18, 2025
Reply from National Windscreens - Hereford
We're happy to hear that you found our fitter's expertise and friendliness beneficial! We appreciate you acknowledging the timely manner in which we managed your experience. Thanks for your feedback.
Reply from National Windscreens - Hereford
We appreciate you sharing! We are so happy our service was great, and we did an excellent job for you.
Reply from National Windscreens - Hereford
We appreciate you sharing your experience with our very quick and great service! Thank you for your positive feedback regarding our work.
New windscreen faultless but broken scuttle has become an issue.
The appointment was easy to book and the windscreen work was completed by an experienced person to a good standard. Unfortunately the plastic scuttle under the windscreen wipers was damaged during removal and I was told a replacement was on order and I would receive a call to arrange for the new item to be fitted. The call didn't happen and I had to make several attempts to chase this up until I eventually spoke with someone who could help, explain and book an appointment. The online booking system is useless for anything other than the initial glass replacement appointment.
July 1, 2025
Reply from National Windscreens - Hereford
We appreciate you bringing this to our attention. We are happy the initial work met your expectations. We regret the communication regarding the scuttle replacement did not meet our standards, and you had to make follow-up calls. We'll review our processes to improve our service.
What an amazing team at Hereford
What an amazing team at Hereford, so helpful and knowledgeable. I couldn’t rate them any better, so refreshing to see a team with great customer service and provide great workmenship.
July 4, 2025
Reply from National Windscreens - Hereford
We appreciate your fantastic feedback! It's great to hear that the Hereford team was so helpful and knowledgeable and provided excellent customer service and workmanship. We're delighted you had such a positive experience.
Reply from National Windscreens - Hereford
We appreciate your positive feedback! We're happy to hear our staff were effective, efficient, good humoured, and pleasant, and that you were satisfied.
Helpful kind and completely stress free.
June 23, 2025
Reply from National Windscreens - Hereford
We're happy to hear that your experience was stress-free, kind, and helpful. Thank you for sharing your positive feedback with us!
Arrived on time
Arrived on time. Very helpful and friendly. A repair was possible not needing a replacement so it saved me a lot of money.
June 23, 2025
Reply from National Windscreens - Hereford
We're happy to hear that our service was helpful and timely! We appreciate that we could offer a repair, saving you money. Thank you for your positive feedback!
Reply from National Windscreens - Hereford
We appreciate your positive feedback! We're so glad to hear that our service was easy to arrange, quick, and efficient, as we promised.
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service throughout!
Friendly, professional sevice. Information provided after easy online booking. Overall a great experiance.
June 11, 2025
Reply from National Windscreens - Hereford
We appreciate your positive feedback. We're happy to hear you found the service friendly and professional and that the online booking was easy. It's great you had a great experience.
Reply from National Windscreens - Hereford
We're happy to hear that our service was fast and efficient, and that we kept you informed. Thank you for your feedback.
Excellent service
Only had to wait a couple of days for an appointment. Turned up on time and mended small chip in windscreen. All sorted within an hour.
May 29, 2025
Reply from National Windscreens - Hereford
We're happy to hear that you were able to get an appointment quickly and that the windscreen chip repair was completed efficiently. Thank you for your positive feedback!
Very pleased with the service provided…
Very pleased with the service provided by National Windscreens, as they dealt with my insurance claim directly with my insurance company. Received text confirming the date and time of my appointment. The job was finished really quickly (with thanks to Hereford staff who knew I needed the car back asap for its MOT).
May 23, 2025
Reply from National Windscreens - Hereford
We appreciate you sharing your positive experience. We're happy to hear that we could assist with your insurance claim and that you were informed about your appointment. We're glad the Hereford staff completed the job quickly to accommodate your MOT.
Very efficient and informative…
Very efficient and informative employees. Very focused on providing a good customer experience.
May 14, 2025
Reply from National Windscreens - Hereford
We appreciate your positive feedback! We're happy to hear that you found our employees efficient and informative and that you had a good customer experience.
Very efficient.
As I was off site for much of the time, I was kept informed of progress and arrived to see the perfect finished job done within the time scheduled.
Charming and polite.
May 14, 2025
Reply from National Windscreens - Hereford
We are so pleased to hear that you were kept informed throughout the process and that you were happy with the finished product. We strive to provide our customers with the best possible experience and we are thrilled that you found our team to be charming and polite. We appreciate your feedback and we look forward to serving you again in the future.
The first appointment was cancelled the…
The first appointment was cancelled the morning of, because of no glass, despite being booked 10 days in advance and taking 10 minutes on hold to get through! Then rearranged for fortnight ahead, appointment time was changed the day before without calling me to check, just an email sent through - so no regards as to whether this was convenient. I contacted again to check how long it would take as advised 4 hours and changed time was later, took ages to get through, was then abruptly told it would definitely be done in 2 hours, then when I got to the site I was advised that this may not be the case but that would "do our best." Overall no confidence in the service, and since the automatic wipers on the car keep triggering. Disappointing as I work for an Insurance Broker who uses. Also continued to get my name wrong!
May 9, 2025
Reply from National Windscreens - Hereford
We understand your frustration with the recent experience. It sounds like you encountered several scheduling challenges and communication issues, which is not the level of service we strive to provide. We sincerely apologize for the inconvenience and disappointment this caused. We value your feedback and will use it to improve our processes and communication with customers.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
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