Car was ready early and the engineers had thoughtfully left the car inside to stop it getting hot outside in the sun
Company replied
Location
Switch location1c Sweetman's Yard, Plough Lane, HR4 0EE Hereford, Herefordshire, GB
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See what reviewers are saying
Great staff at the Hereford branch! Replacing a windscreen is complex with the linked ADAS which needed recalibrating after the install. Both the staff were patient and thorough. All in all a stress f... See more
Company replied
Hereford branch. Very professional service. Screen quickly replaced with the booking slot quickly available and on time. No issues at all with the fitting and everything left clean and tidy. Done... See more
Company replied
Our engineer, Si was very friendly, helpful and skilful. Unfortunately he hadn't been given all the parts he needed, but he did what he could and explained to us that he or another engineer would retu... See more
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Company details
About National Windscreens - Hereford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
1c Sweetman's Yard, Plough Lane, HR4 0EE, Hereford, Herefordshire, United Kingdom
- 01432-700-028
4.6
Excellent
243 reviews
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The 2 fitters were very nice and helpful
January 7, 2025
Reply from National Windscreens - Hereford
We're so glad to hear that you had a positive experience with our fitters. Their helpfulness and friendliness are a testament to our commitment to providing excellent customer service.
Great friendly service
Great friendly service. Appointment was changed without confirming me.
January 3, 2025
Reply from National Windscreens - Hereford
We appreciate you taking the time to share your feedback. We're thrilled you found our service friendly and efficient. We sincerely apologize for the inconvenience caused by the appointment change without prior confirmation. We understand this could be frustrating, and we value your business. We're committed to improving our communication processes to prevent similar situations in the future. We hope you'll consider us again for your future needs. Your satisfaction is important to us.
There was a mix up with times bit the…
There was a mix up with times bit the gentleman was amazing and managed to get my car done. Really appreciated it because I live an hour away. Thank you
December 19, 2024
Reply from National Windscreens - Hereford
We're so glad to hear your car was successfully serviced despite the scheduling mix-up! We truly appreciate your understanding and patience. It sounds like our team member went above and beyond to accommodate you, especially given the distance you travel. We'll share your kind words with the team; positive feedback like yours is incredibly motivating. Thank you for choosing us and for taking the time to leave a review. We hope to see you again soon!
Professional and friendly service
Prompt appointment at a close location. Cheerful and friendly staff. Replacement windscreen fitted in a professional and timely manner.
December 24, 2024
Reply from National Windscreens - Hereford
Thank you for your positive feedback. We're delighted to hear that you were happy with the service you received. We appreciate your kind words about our staff and the quality of the windscreen fitting. We strive to provide excellent service to all our customers, and we are glad that we were able to meet your expectations.
Reply from National Windscreens - Hereford
Thank you for taking the time to share your positive feedback. We're delighted to hear that you had a great experience with our customer service.
Technicians on the job were excellent
Technicians on the job were excellent, helpful and efficient. Not so good at booking and communication from the office.
December 17, 2024
Reply from National Windscreens - Hereford
We appreciate your feedback and are glad to hear that the technicians were excellent. We understand your concerns about the booking and communication process. We are committed to improving these areas and will take your feedback into consideration.
Came to fit the windscreen on time
Came to fit the windscreen on time. Good lads that fitted the screen. Very polite, informative and very tidy,
December 2, 2024
Reply from National Windscreens - Hereford
We're thrilled to hear about your positive experience. It's wonderful to know that our team was professional, courteous, and left your property tidy. We appreciate your kind words and feedback.
Reply from National Windscreens - Hereford
We appreciate your kind words and are glad to hear you were satisfied with our service.
Very polite and explained everything
Very polite and explained everything!
Such quick service
November 27, 2024
Reply from National Windscreens - Hereford
Thank you for your kind words! We're so glad to hear that you found our service quick and our staff polite and helpful. We appreciate your feedback.
Very nice staff
Very nice staff. And quick and efficient service. They successfully obtained a new windscreen for
My rather old car.
November 22, 2024
Reply from National Windscreens - Hereford
Thank you for taking the time to share your positive experience. We're glad to hear that you were happy with the service you received and that we were able to find a windscreen for your car. We appreciate your feedback.
Windscreen was not sealed properly on…
Windscreen was not sealed properly on my lorry and there is large amount of water pouring in. Very disappointed with the service
November 18, 2024
Reply from National Windscreens - Hereford
We understand your disappointment with the water leak in your lorry. We strive to provide high-quality service and will investigate this issue to ensure it doesn't happen again.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Hereford
Thank you for your positive feedback. We appreciate you recognizing our easy booking process and fast service.
Verry professional and talked us throgh…
Verry professional and talked us throgh exactly what they were going to do
October 31, 2024
Reply from National Windscreens - Hereford
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide clear and informative communication to our customers, and we're glad you felt well-informed throughout the process.
Quick service excellent repair
Quick service, easy to book timeslot online. Confirmed very quickly and when dropped out kept informed when ready to collect. Excellent service and qualitywork
November 1, 2024
Reply from National Windscreens - Hereford
Thank you for your kind words! We're thrilled to hear you found our booking process, communication, and service to be excellent. We strive to provide a seamless and positive experience for all our customers.
Communication is excellent and the…
Communication is excellent and the fitter at Hereford branch was so helpful and knowledgeable.
October 17, 2024
Reply from National Windscreens - Hereford
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional customer service and are glad you found our fitter at the Hereford branch to be helpful and knowledgeable.
Even though I was delayed by flooding…
Even though I was delayed by flooding for forty minutes past my appointment time the guys still worked on my car fast and I had it back within an hour. Top notch service.
October 16, 2024
Reply from National Windscreens - Hereford
We appreciate you taking the time to share your positive experience. We understand that delays can be frustrating, but we're glad our team was able to provide you with quick and efficient service. We strive to provide the best possible experience for our customers, and we're happy to hear that we met your expectations.
Timely and professional repair.
October 9, 2024
Reply from National Windscreens - Hereford
We appreciate you taking the time to share your positive experience. We're glad to hear that you were satisfied with the service you received.
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Hereford
We're so glad to hear you had a positive experience. We appreciate your kind words about the technician's work.
Reply from National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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