Windscreen technician arrived promptly was very knowledgeable went out of his way to bring tools out of van in to workshop where vehicle was. Very efficient did great job
Company replied
Location
Switch location394 Bradford Road, Huddersfield, HD2 2QZ Huddersfield, West Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The young engineer/fitter kept us aware of the likely time of arrival at my home and eventually arrived within two minutes of his estimate. He estimated the time the work would take and was once ag... See more
Company replied
I was kept up to date with my time slot , very helpful staff regarding re booking when I had enough money to pay my excess as I had spent all the money on a full service and repairs to my car ready... See more
Company replied
Good timely service from National Windscreens. One negative comment is that I experienced weird noises coming from the new screen on the day after fitting. This had disappeared by the next day but i... See more
Company replied
Company details
About National Windscreens - Huddersfield
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
394 Bradford Road, Huddersfield, HD2 2QZ, Huddersfield, West Yorkshire, United Kingdom
- 01484-290-098
4.6
Excellent
590 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really professional service.
Everything was perfect. Really professional service with great staff.
June 27, 2025
Reply from National Windscreens - Huddersfield
We appreciate your positive feedback! We're happy to hear that you received perfect and professional service with great staff.
Reply from National Windscreens - Huddersfield
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very satisfied …
It was so easy organise and the new windscreen was fitted on my drive. All the insurance claim was done for me.
The quality for the workmanship was spot on.
June 25, 2025
Reply from National Windscreens - Huddersfield
We're happy to hear that organizing your new windscreen fitting was easy and convenient. It's great to know the insurance claim process was handled smoothly for you, and you were pleased with the workmanship quality. Thanks for your positive feedback!
Excellent service
Excellent service, the crack in my windscreen was very small and it was repaired in no time at all in my drive. A very successful result.
June 23, 2025
Reply from National Windscreens - Huddersfield
We appreciate your positive feedback. We're happy to hear that you received excellent service and that the windscreen crack repair was quick and successful.
No problems
June 20, 2025
Reply from National Windscreens - Huddersfield
We appreciate your positive feedback.
Windscreen replacement as per…
Windscreen replacement as per appointment but took 2 hours longer than expected. Also, my rear view mirror was left loose so vibrating when driving. A home callout visit was required to rectify.
June 13, 2025
Reply from National Windscreens - Huddersfield
We appreciate your feedback and are sorry the replacement took longer than expected. We regret the inconvenience caused by the loose rearview mirror and the subsequent callout. We'll review this to improve our service.
Professional and fast windscreen…
Professional and fast windscreen replacement. I’m very happy with your service. Thank you.
June 16, 2025
Reply from National Windscreens - Huddersfield
We appreciate your positive feedback! We're happy to hear that you were pleased with the professional and fast windscreen replacement service you received. Thank you!
Reply from National Windscreens - Huddersfield
We're happy to hear that you received quick, high-quality work. Thank you for your positive feedback; we appreciate it!
Excellent and professional work
Excellent and professional work. The gentleman who came was an experienced windscreen fitter Thankyou
June 2, 2025
Reply from National Windscreens - Huddersfield
We're happy to hear that you had such a positive experience! We appreciate you acknowledging the team member's expertise. Thank you for your feedback.
Great service 👏 fixed my motorhome…
Great service 👏 fixed my motorhome windscreen, the 2 lads were really helpful and provided great customer service. 100% recommend
May 28, 2025
Reply from National Windscreens - Huddersfield
We appreciate your positive feedback! We're glad to hear that you were happy with the helpful service provided during your motorhome windscreen repair. We are delighted that you recommend us.
Reply from National Windscreens - Huddersfield
We appreciate your kind words and are glad you're pleased.
Reply from National Windscreens - Huddersfield
We're happy to hear that our service met your needs with speed and expertise. Thank you!
Take too much time
May 14, 2025
Reply from National Windscreens - Huddersfield
We appreciate your feedback and will review our processes.
Great service
May 13, 2025
Reply from National Windscreens - Huddersfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Damaged Caused
Booked an appointment, no issue, turned up on time, and got the work done.
However, on inspection, several areas of the car had been damaged. Reported this via email, still have not had a response.
Since a prompt came up asking for a review, and I have not had a response in a week 1*. Happy to adjust once a reply is received and the damage rectified.
May 6, 2025
Reply from National Windscreens - Huddersfield
We understand your frustration with the damage to your car and the lack of response to your email. We value your business and are committed to providing excellent service. We are currently investigating this matter and will reach out to you as soon as possible.
Windshield repair
Fast and efficient repair once car transportation was arranged with other companies, dropped off night before and ready by 4pm the next day. Great service.
May 3, 2025
Reply from National Windscreens - Huddersfield
We appreciate your kind words and are glad to hear you were satisfied with our service. We strive to provide quick and efficient repairs for our customers, and it's rewarding to know we met your expectations.
Repaird windscreen to a high quality,on…
Repaird windscreen to a high quality,on the down side to 3 and a half hours and I was the only vehicle there
May 7, 2025
Reply from National Windscreens - Huddersfield
We appreciate you taking the time to share your experience. We're glad to hear that you were satisfied with the quality of the windscreen repair. We understand that waiting can be frustrating, and we're always looking for ways to improve our efficiency.
Reply from National Windscreens - Huddersfield
Thank you for your kind words. We're glad to hear you found our service efficient and that we arrived at the scheduled time. We appreciate you taking the time to share your experience.
Very friendly and helpful
May 1, 2025
Reply from National Windscreens - Huddersfield
We appreciate your kind words. We're glad you had a positive experience.
Reply from National Windscreens - Huddersfield
Thank you for your kind review! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.