Windscreen technician arrived promptly was very knowledgeable went out of his way to bring tools out of van in to workshop where vehicle was. Very efficient did great job
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Location
Switch location394 Bradford Road, Huddersfield, HD2 2QZ Huddersfield, West Yorkshire, GB
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See what reviewers are saying
The young engineer/fitter kept us aware of the likely time of arrival at my home and eventually arrived within two minutes of his estimate. He estimated the time the work would take and was once ag... See more
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I was kept up to date with my time slot , very helpful staff regarding re booking when I had enough money to pay my excess as I had spent all the money on a full service and repairs to my car ready... See more
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Good timely service from National Windscreens. One negative comment is that I experienced weird noises coming from the new screen on the day after fitting. This had disappeared by the next day but i... See more
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Company details
About National Windscreens - Huddersfield
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
394 Bradford Road, Huddersfield, HD2 2QZ, Huddersfield, West Yorkshire, United Kingdom
- 01484-290-098
4.6
Excellent
590 reviews
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Dropped off car thoroug the insurance…
Dropped off car thoroug the insurance to replace the windscreen was done unprofessional person,all dirty cloth around scratch on the dashboard,
Had cracked again after few days soo I have to replace again privately!!!
August 16, 2025
Reply from National Windscreens - Huddersfield
We appreciate you bringing this to our attention. We're sorry your windscreen replacement wasn't satisfactory and caused damage. We'll investigate to ensure our service meets expectations.
Fitter left way too much glass all over…
Fitter left way too much glass all over the car
August 12, 2025
Reply from National Windscreens - Huddersfield
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers. If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: - customerrelations@nationalwindscreens.co.uk Thank you again for bringing this to our attention. Kind regards, National Windscreens
The only reason why I put 1 star down…
The only reason why I put 1 star down was on that day it was raining and the person who replaced my screen left all my doors and windows open, because of that all of my car interior was wet and there were puddles on the mats in result to this I had to get a full valet done on the car
August 4, 2025
Reply from National Windscreens - Huddersfield
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers. If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: - customerrelations@nationalwindscreens.co.uk Thank you again for bringing this to our attention. Kind regards, National Windscreens
Excellent service!
August 4, 2025
Reply from National Windscreens - Huddersfield
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Huddersfield
We appreciate you taking the time to share your experience, and we are so glad you found our service honest and prompt!
Very Satisfied Customer Everything about the experience was…
Everything about the experience was First Class. I. had to alter my booking but it wasn't a problem and the service at the Reception was friendly, efficient and very well communicated. I would recommend to anyone.
July 17, 2025
Reply from National Windscreens - Huddersfield
We're happy to hear that you had a first-class experience. We appreciate your positive feedback regarding our friendly and efficient reception service and how easily we accommodated your booking alteration. Thank you for your recommendation!
5 days for a repair for a taxi lost…
5 days for a repair for a taxi lost five days of work.
It took 1 day to check stock ?!?!???
July 16, 2025
Reply from National Windscreens - Huddersfield
We regret the delay and impact on your work. We are looking into the stock check process to improve our service. Thank you for your feedback.
Reply from National Windscreens - Huddersfield
We're happy to hear that our team provided quick and efficient service, and that you had a problem-free experience. Thank you for your positive feedback!
A national success.
A great job. Turned up on time, lept me informed by phone of his arrival. Just got on with job and notified me when it was completed. A very clean and tidy job
July 6, 2025
Reply from National Windscreens - Huddersfield
We're happy to hear that you had such a positive experience! We appreciate your comments regarding our punctuality, communication, and the cleanliness of our work. Thank you for your feedback.
Professional and courteous
Professional and courteous
You appear to have a great team there
July 10, 2025
Reply from National Windscreens - Huddersfield
We appreciate you taking the time to share your kind words. We are happy to hear that you had a positive experience with our team.
Reply from National Windscreens - Huddersfield
We appreciate your positive feedback! We're happy to hear that our staff were pleasant and helpful and that the job was completed promptly, and that you were satisfied.
Reply from National Windscreens - Huddersfield
We're happy to hear that you had a positive experience with our speed and efficiency. Thank you for your feedback!
Great
Came out to my car at home. Fitter was really polite and professional, finished the job really quickly and did a fantastic neat and tidy job.
July 4, 2025
Reply from National Windscreens - Huddersfield
We're happy to hear that the fitter was polite and professional and completed the job quickly and neatly at your home. Thank you for your fantastic feedback!
Reply from National Windscreens - Huddersfield
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service all round
Great service all round, firstly they were happy to come to my work to attempt a repair. Unfortunately the chip had run so I needed a replacement screen. This was ordered and fitting was arranged within a couple of days
July 8, 2025
Reply from National Windscreens - Huddersfield
We appreciate your positive feedback. We're happy to hear that you were pleased with our service and how we handled the repair and subsequent replacement. Thank you for sharing your experience!
Punctual and friendly service,top class…
Punctual and friendly service,top class work, thanks 👍
June 23, 2025
Reply from National Windscreens - Huddersfield
We appreciate your positive feedback! We're happy to hear you were very pleased with our punctual and friendly service and top-class work.
Reply from National Windscreens - Huddersfield
We're happy to hear that we met your expectations! Thank you for your positive feedback; we appreciate it a lot.
The service was quick and friendly.
July 3, 2025
Reply from National Windscreens - Huddersfield
We appreciate you sharing your experience with our quick and friendly service! Thank you for your positive feedback, it means a lot to us.
Did a good job but 3 hours is a long…
Did a good job but 3 hours is a long time to wait would have been better done at my address
Self employed people time is very precious
July 3, 2025
Reply from National Windscreens - Huddersfield
We appreciate your feedback. We're glad you were happy with the work. We acknowledge that waiting three hours is a long time and that on-site service would be more convenient for self-employed individuals.
terrible experience overall
Poor appointment availability. Poor communication skills from staff. One staff member was rude from the onset for no apparent reason.
Also damaged the interior of my car, scratching the trim and leaving debris everywhere. Would absolutely not use this company for such a terrible experience again - the only reason I did in the first place is because I was forced to by my insurer.
June 30, 2025
Reply from National Windscreens - Huddersfield
We regret your experience. We're sorry about the appointment availability, communication, and rudeness. We're also concerned about the damage to your car. We'll review this to prevent future issues. Thank you for your feedback.
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