Very easy to book the appointment. Work completed within the timescales.

Quick and courteous

Easy to report the damage and quick appointment. Kept up to date at all times and really good repair and explanation of the work done etc

Very polite young man .Arrived in alloted time frame given

Quick and friendly service.

I visited National Windscreens Huddersfield last week on what was the hottest day of the year, and it was one of the worst customer service experiences I've ever had.

Because the waiting room had no fan or air conditioning and felt like a sauna, I walked about a mile into the town centre and waited in a café instead. I returned just over two hours later, only to find that my car hadn't even been moved.

I politely asked the General Manager for an estimated completion time. Instead of giving me an update, he angrily replied, "not my job wait your turn," and walked away. My appointment had been booked in, so I expected at least some indication of how much longer it would take.

I then contacted head office to ask for an update, and they spoke to the branch. Following that conversation, the General Manager became extremely aggressive towards me. He shouted in my face, invaded my personal space, and told me he was "doing me a favour" and that I could just go home. I felt genuinely intimidated and left the site because I no longer felt safe.

About an hour later, I received a text to say my car was ready. When I returned, the General Manager threw the card machine down in front of me which almost hit my hand. I paid, collected my keys, and he followed me out to remove the stickers. He then walked back without speaking to me.

I reported the incident to Customer Relations, but I was extremely disappointed with how my complaint was handled. After explaining that I had been shouted at, intimidated, and left feeling threatened by the General Manager, I received what appeared to be a generic response stating that, because there was no CCTV, they were closing my complaint and advising me to contact the Motor Ombudsman if I remained dissatisfied. I found this response dismissive and felt it completely overlooked the seriousness of a customer alleging abusive behaviour. I was left with the impression that my concerns had not been taken seriously at all.

What made the experience even more upsetting was that, from my perspective, I was treated very differently from other customers. During my time there, I observed the General Manager being friendly and welcoming towards white customers, whereas his attitude towards me was hostile from the outset. I cannot say for certain what motivated his behaviour, but the way I was treated left me feeling that my race may have been a factor.

If you are Black, Brown, or from another ethnic minority background, I would personally recommend using another branch or a different company, as I would not feel comfortable returning to this location based on my experience.

Overall, this was an appalling experience from start to finish. I expected a straightforward windscreen replacement, but instead I was met with hostility, intimidation, and what I felt was a complete failure by Customer Relations to properly address my complaint. No customer should ever be made to feel unsafe or threatened while using a service. Based on my experience, I will not be returning and cannot recommend this at all.

Speedy service very supportive cant thank you enough as my daughters car was not secure. Staff in Huddersfield and booking where very helpful

Fitter went above and beyond cleaned all the glass out of the car even put my bin out because I wasn't present

Helpful when we wanted to drop off earlier and even replaced windscreen earlier then expected

National windscreens provide really great service . Did my cars windscreen replacement was very quick so i was able to use my car in no time . Staff was very friendly and professional . It was very easy to make an appointment for it
Thank you

I was kept up to date with my time slot , very helpful staff regarding re booking when I had enough money to pay my excess as I had spent all the money on a full service and repairs to my car ready for mot

The fitter was amazing very re assuring the first time he came out and did an excellent job re fitting the windscreen

Windscreen was done within same day/time specified.
Good service

Easy to book,good communication and efficient technician

They kept us informed as to how long the job would take and called when it was ready to collect. Very friendly receptionist.

Very efficient service on the day of windscreen replacement. Didn’t have to wait long for appointment either

Fast and efficient with courteous staff. Cheers