Efficient service provided

I was very regularly updated on the process for my windscreen chip / crack, although I wasn’t advised whether it needed to be repaired or replaced until the mobile technician arrived.
Luca, the mobile technician, who attended was courteous, friendly and professional.

Arrived as promised got straight on with the job and completed professionally cleanly and very friendly.

Easy to book a time slot. Had to drop my car off. Was told it would take upto 4 hours. It wad ready in 3 hours.

Quick service and the screen is all good. Camera has been rattling since I collected the car so I’m not convinced it is properly secured.
Would be nice just to be addressed as Dr instead of Doctor-female on all correspondence!

Excellent service. Could do with better waiting facilities for customers.

Great service. Gent who came was brilliant

Quick and good work

Excellent service from 1st communication when contacting my insurance company to taking to be repaired at Huddersfield
Excellent customer service from gentleman there

The 2 technicians turned up before the scheduled time.
Very polite and answered my questions.
Fit the new window screen and left the vehicle tidy.
Good job.
Thank you very much 👍

Neither Auto wipers or intermittent wipers working any more. And taken 3 days to even get them to answer phone or ring me back

Had my windscreen replaced next day my car wouldn’t start electrics had been left on , then my windscreen wipers were broken poor service never had a problem with my car since buying it 6 years ago absolute rubbish service !! All my new windscreen is scratched absolutely fuming worst service ever do NOT recommend

Guy did a great job n wud definitely use again

Good timely service from National Windscreens. One negative comment is that I experienced weird noises coming from the new screen on the day after fitting. This had disappeared by the next day but it would have been good to know it might happen until the silicone had hardened off. Also the screen has marks on where the wrapping had been stuck to the screen. I’m sure it will come off but should have been polished before the car was released.

Excellent service again from our National Windscreens team at Huddersfield.
Always reliable and always top notch work.
Thanks again👍

I drive a Mercedes so after replacing the windscreen there is various tech that needs recalibrating and I was told to allow up to four hours. So I took my work stuff with me and was able to work in the reception area while they worked on my car. They completed the job in only about one hour, which was surprising but pleasing. I was told that Mercedes recalibrations are easy to do.

Since then, my rain sensor stopped working. I contacted them and Josh told me about a reset procedure, which I confirmed online. Unfortunately, it failed to fix the problem. I took it back and they did some tests, which suggested the problem was more complex - it worked if you sprayed water at the windscreen but it failed when driving with actual rain! Josh admitted he didn't know what the problem was but promised to speak to others who might and get back to me.

This is where National Windscreens loses a star. Not only did Josh not get back to me but I was also unable to get through to him. I wanted to do this because a few days later, my rain sensor seemed to magically start working again. I had driven all the way to Nottingham in the rain and the wipers were failing to operate even as a basic intermittent wipe, forcing me to use the manual constant wipe setting. But on the way back home on the same day they worked perfectly. They also worked on the way to work on the Tuesday. That's when I first tried to let them know to discontinue any research they were doing but I got no answer and was diverted to a central booking service, which was not relevant. A couple of days later I received an automated text out of the blue telling me that my parts had been ordered. There was no context. I tried phoning but it was after hours. I did manage to speak to someone who said they would get Josh to phone me the following morning.
I received no call, and in the afternoon I was unable to get through. There may be a perfectly valid explanation for the radio silence but I did feel I was being ghosted because of the problem they were unable to solve.

Had my windscreen booked in as my mot is due, took a day off work unpaid to get it done, only to find out they can’t do it in the rain? We live in England I mean come on. Surely all you need is to supply all vans with a gazebo and there will be no reason to cancel jobs because of the weather. Spoke to someone at the Huddersfield branch who had 0 sympathy for my situation and was not helpful in the slightest. So not only am I £135 down for the windscreen this week Iv also lost a days wages. And the only solution is to just book it in again. Hopefully when there’s a drought, or will it be too hot then I wonder.

Trouble free. The lads just got on with it with no problems.
Thanks

Great communication, very easy and fast service with very able fitters.

Very professional and fast. I arrived on site and did reception of the car. After 2h my car was ready for taking it home. Car was clean and beat, no shattered glass and the winshield looked like my previous one