I did read the review and there were some poor experiences online so I was a little hesitant however the install was great. No issues. Only thing that would have been better is they mentioned about th... See more
Company replied
Location
Switch locationUnit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB Huntingdon, Cambridgeshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Exceptional service from start to finish. Drop-off was easy, and the replacement with ADAS adjustment was completed right on schedule (2–3 hours). Two weeks on, everything is running smoothly. A grea... See more
Company replied
Very professional service from point of contact through to replacement of the windscreen. Tyler Martin from Autoglazing, Huntingdon came to our holiday cottage to replace the very badly cracked winds... See more
Company replied
The ability to see where your engineer is and how many jobs are booked in before your appointment is great but, I wasn't informed when my engineer was on his way to me. That aside, I was very impresse... See more
Company replied
Company details
About National Windscreens - Huntingdon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB, Huntingdon, Cambridgeshire, United Kingdom
4.5
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Huntingdon
We're happy to hear that you had an excellent experience in Huntingdon. We appreciate you taking the time to share your feedback with us.
Reply from National Windscreens - Huntingdon
We appreciate you sharing your experience! We are so glad you were pleased with our prompt and effective service. Thank you for your feedback.
Extremely efficient and polite
Was really easy and straight forward. The guy turned up and was extremely efficient and polite and did a superb job of fitting new windscreen.
February 20, 2026
Reply from National Windscreens - Huntingdon
We appreciate your positive feedback! We're happy to hear that you found the service easy and straightforward and that the technician was efficient, polite, and did a superb job fitting the new windscreen.
Reply from National Windscreens - Huntingdon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Huntingdon
We appreciate your feedback! We're so happy to learn booking was easy, you were kept informed, and the fitter was friendly and helpful.
Great customer service
I recently had my rear car window replaced. Although there were a few issues after the initial repair, I contacted the company and they responded immediately.
They handled my complaint very professionally and resolved everything quickly and efficiently. I really appreciate how seriously they took the matter and how well they fixed the problem.
Excellent customer service and great aftercare support. I would definitely recommend them.
February 10, 2026
Reply from National Windscreens - Huntingdon
We're happy to hear that we could resolve the issues with your rear car window replacement quickly and efficiently. We appreciate you bringing the matter to our attention and value your recommendation. Thank you for your positive feedback on our customer service and aftercare support!
The technician turned up on time
The technician turned up on time. He was very polite. And he replaced my windscreen very quickly. Can’t find fault at all.
February 13, 2026
Reply from National Windscreens - Huntingdon
We appreciate your positive feedback. We're happy to hear that our technician was punctual and polite, and that the windscreen replacement was completed quickly.
Very professional & helpful.
February 17, 2026
Reply from National Windscreens - Huntingdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Huntingdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Brilliant service no issues at all
February 10, 2026
Reply from National Windscreens - Huntingdon
We appreciate you sharing that our service was brilliant with no issues! We are so happy you were pleased with us.
They did as very good job no quibbles
February 13, 2026
Reply from National Windscreens - Huntingdon
We appreciate you sharing that they did a very good job with no quibbles! We are so happy you were pleased with us.
Friendly and efficient
Easy to book. I was contacted with a better time frame than the national website gave.
Do use the Whatthreewords location as sat nav takes you to the wrong place
February 10, 2026
Reply from National Windscreens - Huntingdon
We're happy to hear that booking was easy and that we provided a better time frame. Thank you for letting us know about the sat nav issue and recommending Whatthreewords.
Reply from National Windscreens - Huntingdon
We appreciate you sharing! We are so happy to hear you were pleased with our very good and helpful service. Thank you!
The service was prompt
The service was prompt and it has waiting area with cubicles for working while waiting which helped me a lot
January 21, 2026
Reply from National Windscreens - Huntingdon
We appreciate you sharing your feedback! We're happy to hear that you received prompt service and that our workspace was helpful while you waited.
Windscreen replacement
It was a very easy process to book the time for the replacement. A call explained everything, they have a waiting area (have not used it), how long you should allow followed by confirmation message. Well handled and quick.
January 16, 2026
Reply from National Windscreens - Huntingdon
We appreciate you sharing your feedback. We're happy to hear that booking the replacement was an easy process for you and that the communication was clear and helpful. It's great to know you were pleased with how quickly everything was handled.
Very accommodating & efficient service
Very accommodating & efficient service.
Shout out to John. Nothing too much trouble.
January 21, 2026
Unprompted review
Reply from National Windscreens - Huntingdon
We appreciate you sharing your feedback! We're so happy to learn that you were pleased with our accommodating and efficient service, and that nothing was too much trouble.
Reply from National Windscreens - Huntingdon
We appreciate you sharing! We are so happy you were pleased with our prompt repair service.
Decent Job well done
Cracking job and easy to book and organise. Didn’t even have to contact my insurance company. Only thing was that I was left with a muddy and scratched door chill where the fitter had stood on. Just put a sheet over it to prevent this.
January 13, 2026
Reply from National Windscreens - Huntingdon
We're glad the booking was easy and you didn't need to contact your insurer. We appreciate your feedback and will remind our fitters to protect door sills. Thank you.
Reply from National Windscreens - Huntingdon
We're glad you found your experience well-organized and friendly. Thank you for your positive feedback; it means a lot to us.
Windscreen on our car
We changed the windscreen on our car and unfortunately the driver support systems stopped working as the calibration of the front camera was unsuccessful. After another attempt the team at national Windscreens decided to change the windscreen for different one and it worked this time.
This tells us that even though things don't always go smoothly they were working as quick as possible to resolve the issue and did not let us hang in there. Excellent communication and quick response.
October 15, 2025
Reply from National Windscreens - Huntingdon
We appreciate you sharing your experience. We're glad our team worked quickly to resolve the driver support system calibration issue and kept you informed throughout the process. It's great to know that you were satisfied with our communication and responsiveness.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.