I did read the review and there were some poor experiences online so I was a little hesitant however the install was great. No issues. Only thing that would have been better is they mentioned about th... See more
Company replied
Location
Switch locationUnit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB Huntingdon, Cambridgeshire, GB
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See what reviewers are saying
Exceptional service from start to finish. Drop-off was easy, and the replacement with ADAS adjustment was completed right on schedule (2–3 hours). Two weeks on, everything is running smoothly. A grea... See more
Company replied
Very professional service from point of contact through to replacement of the windscreen. Tyler Martin from Autoglazing, Huntingdon came to our holiday cottage to replace the very badly cracked winds... See more
Company replied
The ability to see where your engineer is and how many jobs are booked in before your appointment is great but, I wasn't informed when my engineer was on his way to me. That aside, I was very impresse... See more
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Company details
About National Windscreens - Huntingdon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB, Huntingdon, Cambridgeshire, United Kingdom
4.5
Excellent
130 reviews
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Windscreen on our car
We changed the windscreen on our car and unfortunately the driver support systems stopped working as the calibration of the front camera was unsuccessful. After another attempt the team at national Windscreens decided to change the windscreen for different one and it worked this time.
This tells us that even though things don't always go smoothly they were working as quick as possible to resolve the issue and did not let us hang in there. Excellent communication and quick response.
October 15, 2025
Reply from National Windscreens - Huntingdon
We appreciate you sharing your experience. We're glad our team worked quickly to resolve the driver support system calibration issue and kept you informed throughout the process. It's great to know that you were satisfied with our communication and responsiveness.
All done as agreed
We were met at the door, the windscreen was fitted in the agreed time.
We were contacted by text when the job was done.
December 20, 2025
Reply from National Windscreens - Huntingdon
We're happy to hear that your visit went smoothly! We appreciate you mentioning our prompt service and communication. Thank you for your positive feedback!
initiative and flexibility
the national windscreens employee demonstrated initiative and flexibility to complete the repair in driving rain.
December 17, 2025
Reply from National Windscreens - Huntingdon
We're happy to hear that our employee displayed initiative and flexibility by completing the repair in challenging conditions. Thank you for your positive feedback!
Reply from National Windscreens - Huntingdon
We appreciate you sharing! We are so happy to hear you received excellent service from start to finish. Thank you very much.
Reply from National Windscreens - Huntingdon
We appreciate you sharing! We are so happy you were pleased with our easy-to-access and quick service. Thank you!
Good service
Very friendly staff.
Fast service.
Good communication.
Three stars because they broke the clip on my camera cover and didn't say anything about it.
I discovered it on the way home and had to repair.
December 2, 2025
Reply from National Windscreens - Huntingdon
We appreciate your feedback and are glad you found our staff friendly and service fast. We're sorry your camera cover clip broke and that we didn't inform you. We'll address this to prevent future issues.
Worked carried out well and I was…
Worked carried out well and I was phoned to select a time to arrive. Only problem was no documentation on warranty received.
November 29, 2025
Reply from National Windscreens - Huntingdon
We're glad the work was carried out well and that you were contacted to select an arrival time. We apologize for the missing warranty documentation and will look into it.
Awful experience
Awful experience. Waited a few days so I could book on a day that wasn’t booked up already for an am slot. I’m round the corner from the depot. Waited all day and every time I rang I was met with rude and obnoxious behaviour from the manager organising it. Was then phone to say they would come at 4pm and collect it but could not guarantee to have my car back for the time I needed car. Rebooked as the first job the following day. Turned up at 12pm.
June 24, 2025
Reply from National Windscreens - Huntingdon
We appreciate you bringing this to our attention. We're sorry to hear about the trouble you experienced with the scheduling and the way your concerns were handled. We'll review this internally to ensure such issues are avoided in the future. Thanks again for your feedback.
Fast to make a appointment great…
Fast to make a appointment great customer service left some mess
November 21, 2025
Reply from National Windscreens - Huntingdon
We appreciate your feedback and are glad the appointment was fast and service great. We'll address the mess left behind.
Reply from National Windscreens - Huntingdon
We appreciate you sharing! We are so happy you were pleased with our quick and helpful service and would recommend us.
Reply from National Windscreens - Huntingdon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Huntingdon
We appreciate your positive feedback! We're so glad to hear that our booking was easy and advisors helpful.
Very efficient service and polite and…
Very efficient service and polite and helpful staff
October 9, 2025
Reply from National Windscreens - Huntingdon
We appreciate you sharing! We are so happy to hear that our staff was efficient, polite, and helpful with their service.
Reply from National Windscreens - Huntingdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Huntingdon
We are happy to hear that our process was quick and easy for you. We appreciate your kind words and thank you for your feedback.
Reply from National Windscreens - Huntingdon
We appreciate you sharing. We are so happy you were pleased with our efficient service and friendly staff. Thank you!
Efficient and finished before quoted…
Efficient and finished before quoted time.
Great service
September 11, 2025
Reply from National Windscreens - Huntingdon
We appreciate you sharing! We're so happy to hear that our service was efficient and finished before the quoted time.
Reply from National Windscreens - Huntingdon
We're happy to hear that you had a very good experience and appreciate your positive feedback. Thank you for taking the time to share.
Reply from National Windscreens - Huntingdon
We're happy to hear that our fitter was polite, tidy, and punctual. Thank you for your positive feedback; we appreciate it!
Windscreen fine but damaged all the…
Windscreen fine but damaged all the rubbers around my window on the outside
September 3, 2025
Reply from National Windscreens - Huntingdon
We regret to learn about the damage to your window rubbers. We appreciate your feedback and will review this to improve our service.
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