Very happy with National Windscreens. The booking process was easy and the lady was very friendly and helpful. The engineers were also very friendly ,helpful and efficient. David went out of his way t... See more
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Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lo... See more
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Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed.... See more
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I dropped off my wifes Porsche for a new windscreen and from the moment I arrived Ewan was most helpful,he helped organise a taxi to take me to my destination and said the vehicle would be available... See more
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Company details
About National Windscreens - Kilmarnock
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Block 11, Unit 1, KA1 4AZ, Kilmarnock, Ayrshire, United Kingdom
- 01563-760183
4.8
Excellent
260 reviews
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windscrean replacement
Professional straightforward process. Friendly and helpful staff. No problems encountered. Ready when they said it would be job completed as requested.
June 25, 2025
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback! We're happy to hear that you found the process straightforward and our staff friendly and helpful. We're glad the job was completed as requested without any issues.
Satisfied customer
Arrived when they said they would. Job completed in no time. No hassle from arranging the appointment to completing the work. Pleasant workmen Five stars from us.
June 27, 2025
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback! We're happy the appointment arrangement and work completion were hassle-free and timely. We're glad you found our team pleasant.
Reply from National Windscreens - Kilmarnock
We're happy to hear that your experience was so seamless and efficient. Thank you for sharing your positive feedback with us!
Reply from National Windscreens - Kilmarnock
We are happy to hear that you had a professional and easy experience. Thank you for your positive feedback; we appreciate it.
Great Service
Unfortunately, my windscreen got cracked, booked it into National Windscreen to get repaired / replaced, was able to do everything online, dropped car off, the gentleman in the garage told me when it would be ready, I went off to the cinema, towards the end of the film I got a text stating car would be ready in the next half hour, easy straightforward no hassle and windscreen replaced
May 31, 2025
Reply from National Windscreens - Kilmarnock
We're happy to hear that the online booking and replacement process was straightforward and hassle-free. It's great to know you received timely updates and that your car was ready as promised. Thank you for your feedback.
Reply from National Windscreens - Kilmarnock
We appreciate your feedback! We're happy to hear that our service was hassle-free and that the fitter was prompt and tidy.
Nice fast repair
Nice fast repair booked weeks in advance I was kept up to date with changes,blokes did a good job wouldn’t know anyone had been working on the car,
May 18, 2025
Reply from National Windscreens - Kilmarnock
We're happy to hear that the repair was completed quickly and to a high standard. We appreciate your positive feedback and are glad you were pleased with the service.
A single transaction taken place in…
Taken place in Kilmanock unfortunately I can’t remember the gentleman’s name but the service he gave was excellent. The car was spotless and even said to me just be careful cause I move the seat when taking the car from the garage will highly recommend Kilmanock nationals to anyone.
May 22, 2025
Reply from National Windscreens - Kilmarnock
We appreciate you taking the time to share your positive experience! We're glad to hear that you found our service in Kilmarnock excellent and the car spotless. We're happy that the team member's advice was helpful. Thank you for recommending us!
Too far from home and wait of 4 hours…
Too far from home and wait of 4 hours without transport is not great
Otherwise work done was excellent
May 7, 2025
Reply from National Windscreens - Kilmarnock
We understand your frustration with the distance and wait time. We appreciate your feedback and will look into improving our transportation options. We're glad you were happy with the work itself.
Extremely professional and friendly…
Extremely professional and friendly technician who navigated several delays with aplomb.
April 28, 2025
Reply from National Windscreens - Kilmarnock
We're so glad to hear you had a positive experience with our technician. We appreciate your kind words about their professionalism and friendly demeanor. We strive to provide excellent customer service, and we're happy to know that our technician was able to navigate any delays with ease.
Quick and efficient service at our home address
The windscreen was fixed quickly and efficiently at our home address by the National Window technician. I was very pleased with the service and would recommend your service to others.
April 24, 2025
Reply from National Windscreens - Kilmarnock
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the quick and efficient repair at your home address. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
Reply from National Windscreens - Kilmarnock
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We're glad you found our service to be on time, efficient, and effective.
Efficient and quick
Efficient and quick . Person who fitted the screen very pleasant. Wee waiting room too. Very pleased.
April 9, 2025
Reply from National Windscreens - Kilmarnock
We're so glad to hear you had a positive experience! We appreciate your kind words about our staff and the waiting area. We strive to provide efficient and friendly service, and we're happy to know we met your expectations.
Right from our 1st Phone call to…
Right from our 1st Phone call to completion, I have to say it was Slick and on time. Delighted to give 5 Star for a job well done. Our window fitter Ewan was very professional and polite. Explain everything and also called to let me know the job was completed. 1st Class service. Really pleased. Thank you.
April 8, 2025
Reply from National Windscreens - Kilmarnock
Thank you for taking the time to share your positive experience. We're delighted to hear that you were pleased with the entire process, from the initial phone call to the completion of the job. We strive to provide our customers with a smooth and timely experience, and we're glad that we were able to meet your expectations. We appreciate your kind words about Ewan's professionalism and helpfulness. We're proud of our team and their commitment to providing excellent service.
Great service
Great service. The technician’s communication was great as he let me know exactly when I could pick my car up. My car was very tidy. So a job well done.
April 4, 2025
Reply from National Windscreens - Kilmarnock
Thank you for your kind words and positive feedback. We're delighted to hear that you were happy with the service you received, particularly the technician's communication and the tidy condition of your car. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
First class service
Great communication from start to finish. Very thorough and professional job completed couldn’t be happier
March 25, 2025
Reply from National Windscreens - Kilmarnock
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you were happy with the communication and the quality of work.
Reply from National Windscreens - Kilmarnock
Thank you for your kind review! We are thrilled to hear that you had a great experience and would recommend us to others. We appreciate your positive feedback.
Told me how long i would have to wait
Told me how long i would have to wait, where to go to wait since it was raining heavily and very pleasant
March 28, 2025
Reply from National Windscreens - Kilmarnock
We appreciate you taking the time to share your experience. We're glad to hear that you found our staff helpful and considerate during your visit. We strive to provide a positive experience for all our customers.
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service ,great speed ,great…
Great service ,great speed ,great attitude you guys are just GREAT!
March 24, 2025
Reply from National Windscreens - Kilmarnock
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service. We strive to provide excellent customer service and appreciate your feedback.
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