Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... See more
Company replied
Location
Switch locationHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
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See what reviewers are saying
Really easy to get my booking online. The young man that came was an exceptional time keeper, informative and very proffessional. I would highly recommend.
Company replied
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... See more
Company replied
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... See more
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Company details
About National Windscreens - King's Lynn
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, United Kingdom
- 01553-790-024
4.7
Excellent
627 reviews
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Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
Fantastic service from the team at Kings Lynn.
I asked them to text me 30 mins before finishing so I could make my way back and they did just that which was very appreciated. Friendly guys, highly recommend!
April 21, 2025
Unprompted review
Reply from National Windscreens - King's Lynn
We're thrilled to hear about your positive experience at our Kings Lynn location. We truly appreciate your kind words about the team's friendly service and their attentiveness to your request. It's wonderful to know they went above and beyond to ensure your convenience. We're committed to providing excellent customer service and are glad you had a great experience.
Brilliant replacement
Heated screen was fitted correctly, no issues at all.
Could do with some seating etc as we had to wait 4 hours for the work to be carried out.
Staff were pleasant and helpful.
April 17, 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback on the work done and the staff's helpfulness. We understand that waiting for repairs can be inconvenient, and we'll take your feedback into consideration as we strive to improve our customer experience.
Reply from National Windscreens - King's Lynn
Thank you for your kind words! We're thrilled to hear you were pleased with our service and the quality of our work. We strive to deliver excellent results in a timely manner and appreciate you taking the time to share your positive experience.
Windscreen replacement
Unfortunately had my car booked for a windscreen change at my address but was contacted on day of appointment to say the technician had an accident and couldn’t make it. Which wasn’t ideal as the car had a mot booked but was giving an appointment at kings lynn for 2 days later. Absolutely fab service and communication from all the team at kings lynn. Very friendly and felt completely confident leaving my car with them. Did a brilliant job.
April 10, 2025
Reply from National Windscreens - King's Lynn
We understand that having your appointment rescheduled can be frustrating, especially when it impacts other plans. We appreciate your understanding in this situation. It's great to hear that the team at Kings Lynn provided excellent service and communication, making you feel confident leaving your car in their care. We're glad they were able to do a brilliant job on your windscreen.
Prompt repair and perfectly done
April 9, 2025
Reply from National Windscreens - King's Lynn
We're delighted to hear that you were happy with the promptness and quality of the repair. We strive to provide excellent service and appreciate your positive feedback.
Great service friendly and a excellent…
Great service friendly and a excellent job highly recommended. Great job and no problems.
April 8, 2025
Reply from National Windscreens - King's Lynn
Thank you for your kind words and positive feedback! We're thrilled to hear you were pleased with the service and the quality of work. Your recommendation means a lot to us. We strive to provide exceptional customer experiences, and your feedback confirms we're on the right track.
Appointment got cancelled at the last…
Appointment got cancelled at the last minute after I had waited in all day and rescheduled to the next day. The repairs are no different to before the damage was repaired, one of the stone chips has nowhere near enough resin in as the chip is still well below the surface of the screen, the technician was only at my house for 10 minutes to repair 2 stone chips!
April 12, 2025
Reply from National Windscreens - King's Lynn
We understand your frustration with the recent service experience. We strive to provide reliable and high-quality repairs, and we are disappointed to hear that you were not satisfied with the outcome. We appreciate you bringing this to our attention and will use your feedback to improve our processes and ensure a better experience for future customers.
Very friendly and helpful fitter ,
Very friendly and helpful fitter ,
Who completed the windscreen quickly and efficiently .
April 5, 2025
Reply from National Windscreens - King's Lynn
We appreciate your kind words about the fitter. We're pleased to hear you had a positive experience and that the windscreen was installed quickly and efficiently.
Friendly staff very helpful and welcoming
Quick and efficient when we finally got the appointment to have the windscreen replaced. 10 days without the car was very inconvenient. Great people at the workshop.
April 8, 2025
Reply from National Windscreens - King's Lynn
We appreciate your kind words about the team at the workshop. We understand that waiting 10 days for your appointment was inconvenient, and we strive to provide timely service to all our customers. We're glad you were happy with the efficiency of the windscreen replacement once you were able to get your appointment.
Sam was very helpful and it a great…
Sam was very helpful and it a great job. Totally satisfied with his work
April 2, 2025
Reply from National Windscreens - King's Lynn
We're thrilled to hear you had a positive experience! We appreciate your kind words about Sam. We strive to provide excellent service, and we're glad you were satisfied with his work.
Very happy with the new windscreen
Very happy with the new windscreen. Well fitted by courteous staff. Nice cup of tea while the job was finished.
April 4, 2025
Reply from National Windscreens - King's Lynn
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the quality of the windscreen and the courteous service you received. We strive to provide a comfortable and positive experience for our customers, and we are glad that we were able to achieve that for you.
Needed a call back
Screen fitted in successfully, but had no glue on his van to stick rubber seal, so said to me to just get some superglue and stick it. I tried but this hasn’t worked and there’s a gap. Just worried when it rains that water will come in. I’m going to phone tomorrow to see if you can come back and fix this please.
March 26, 2025
Reply from National Windscreens - King's Lynn
We understand your concern about the gap in the rubber seal and the potential for water damage. We appreciate you bringing this to our attention. We're sorry to hear that the installation wasn't completed to your satisfaction. We'll be sure to pass your feedback along to our team.
Top job.
Everything was explained when dropping car off for repair including rough timescale, reasons and how long to avoid using pressure washer after repair. Car was received back in same condition it was dropped off with no damage and as clean as it was left. The gentleman who fitted the screen was polite and very helpful.
March 30, 2025
Reply from National Windscreens - King's Lynn
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you felt well-informed throughout the repair process, and that the technician was both polite and helpful. We strive to provide our customers with a seamless and positive experience, and your feedback reinforces our commitment to excellence.
The first technician didn’t even turn…
The first technician didn’t even turn up on the Monday even tho he was 20 mins from my house. phoned the company and spoke to a Bridget at kings Lynn branch who was very very rude. Then spoke to a Claire at call centre she was brilliant and if it wasn’t for Louis at kings Lynn branch (another tech) he was brilliant and agreed to take the job and done it brilliantly
March 26, 2025
Reply from National Windscreens - King's Lynn
We understand your frustration with the initial appointment and the experience you had with our Kings Lynn branch. We appreciate you highlighting the excellent service you received from Claire and Louis. We value your feedback and will use it to improve our customer service.
Reply from National Windscreens - King's Lynn
We're thrilled to hear you enjoyed your experience! We strive to provide excellent service and appreciate your positive feedback.
Something smashed my rear side window…
Something smashed my rear side window on a Friday, they kept me informed and fitted it on Monday at my place of work, so all good
March 18, 2025
Reply from National Windscreens - King's Lynn
We're thrilled to hear about your positive experience. It's great to know that we were able to keep you informed and provide a convenient solution for your window repair. We appreciate your feedback and will continue to strive for excellent service.
Windscreen well fitted b u Sam but when…
Windscreen well fitted b u Sam but when l got home l noticed scratches on each side of the car bonnet which were not there prior
March 18, 2025
Reply from National Windscreens - King's Lynn
We understand your concern about the scratches on your car bonnet. We strive to provide excellent service and are disappointed to hear about this issue. We will investigate this matter further and take appropriate action.
The chap who came to do my windscreen (…
The chap who came to do my windscreen ( Ronnie ) was so polite & helpful, respectful & very good at his job.
March 11, 2025
Reply from National Windscreens - King's Lynn
We're so glad to hear you had a positive experience! We strive to provide excellent customer service, and it's wonderful to know that our technician exceeded your expectations. We'll be sure to pass your kind words along to him.
Great service
Very quick service and no issues with the product since. Very friendly admin lady who gave great aftercare advice and written advice also.
Would definitely recommend
March 15, 2025
Reply from National Windscreens - King's Lynn
Thank you for your kind words and positive feedback. We are delighted to hear that you found our service quick and efficient and that you are happy with the product. We are also pleased that you were impressed with the friendliness and helpfulness of our administrative staff. We strive to provide excellent customer service and are glad that we were able to meet your expectations.
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